Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,097 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering process was easy and delivery was quick. The product I ordered ( Weber aluminium combination ladder) was slightly disappointing.”

Helpful Report

Posted 3 weeks ago

Good Afternoon, thank you for your review! We’re happy to hear that the ordering process was easy and that you received your product quickly. However, we're sorry to learn that the aluminium combination ladder didn't fully meet your expectations. Your feedback is important to us and helps improve our offerings. If there’s anything specific you’d like to discuss, please feel free to reach out.

Posted 2 weeks ago

“The process of purchasing the item was fine but the delivery company delayed the delivery by over a week. Lots of messages telling me it was getting delivered and need a signature so my wife waited at home but they never came. Lots of apologies calls from Ladderstore but just a frustrating process”

Helpful Report

Posted 1 month ago

Good Afternoon Louis, thank you for your feedback! We’re glad to hear that the purchasing process went smoothly, but we sincerely apologise for the delivery delays you experienced. We understand how frustrating that can be, especially when you're expecting a delivery. Your experience is important to us, and we appreciate your patience during this time. We’ll work closely with our delivery partners to improve future services. Thank you for your understanding, and we hope to serve you better next time!

Posted 3 weeks ago

“generally good service, would recommend them to others.”

Helpful Report

Posted 1 month ago

Good Afternoon Matt, thank you for your great review! We're happy to hear that you had a generally good experience with our service. Your recommendation means a lot to us! If you ever need assistance in the future, please don't hesitate to get in touch

Posted 1 month ago

“The team were knowledable and helpful and the order was delivered next day as required”

Helpful Report

Posted 1 month ago

Good Morning Hugh, thank you for your wonderful review! We're thrilled to hear that you found our team knowledgeable and helpful, and that we were able to meet your delivery needs. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance in the future, please don’t hesitate to contact us.

Posted 1 month ago

“Item received reasonably soon after placement of the order. Item is fine - ie fit for purpose.”

Helpful Report

Posted 2 months ago

Dear Stephen, Thank you for your review! We’re glad to hear that your item arrived reasonably soon and is fitting for your needs. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to contact us!

Posted 2 months ago

“Ladderstore were very good but their delivery company-DX- were absolutely terrible.”

Helpful Report

Posted 4 months ago

Dear Michael, thank you for your feedback! We’re glad to hear that you found our service to be very good. However, we apologise for the experience you had with the delivery company and we will pass your feedback back to the couriers. If there's anything else we can assist you with, please don't hesitate to get in touch!

Posted 4 months ago

“The product is fine although perhaps a bit on the pricey side. Delivery was well within guidelines.”

Helpful Report

Posted 4 months ago

Dear Victor, Thank you for your review! We appreciate your feedback regarding the pricing and are glad to hear that the delivery met your expectations. Your support is invaluable to us, and we hope to provide you with an even better experience in the future. Thank you for choosing Ladderstore!

Posted 4 months ago

“Not too much communication in terms of emails updating on delivery or anything like that. But saying that the item did arrive within the time scale stated. No instructions with the item. Overall did the job & happy with end result.”

Helpful Report

Posted 5 months ago

Dear Alice,Thank you so much for taking the time to give Ladderstore a 4-star rating. We truly appreciate your feedback and are glad to hear that your item arrived within the stated time scale. We apologize for any inconvenience caused regarding the lack of communication through emails regarding delivery updates. We appreciate your understanding in this matter an will investigate why this did not happen. In regards to the missing instructions, we sincerely apologize for the oversight. We will make sure to address this issue and provide clearer instructions with our products in the future. Once again, thank you for your valuable feedback and for choosing Ladderstore. We hope to serve you again in the future.

Posted 5 months ago

“It is good and strong ladder . I like that you can buy parts and fixed it”

Helpful Report

Posted 5 months ago

Dear Margarita, Thank you so much for leaving a 4-star rating for Ladderstore! We truly appreciate your feedback and are thrilled to hear that you found our ladder good and strong. It's great to know that you appreciated the option to buy parts and fix it, as we strive to offer reliable and durable products that can be easily maintained. If you ever need any further assistance or have any questions, please don't hesitate to reach out. Thank you again for choosing Ladderstore, and we hope to serve you again in the future! Best regards, Ladderstore Team

Posted 5 months ago

“The service I received from the Ladderstore was polite, quick and efficient when my enquiries were dealt with through a phone call and follow up email. The product itself is sturdy and good quality.”

Helpful Report

Posted 6 months ago

Dear Peter,Thank you so much for taking the time to give Ladderstore a 4-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you found our service to be polite, quick, and efficient. Our team works hard to ensure that our customers receive the best possible assistance, whether it's over the phone or through email. Your satisfaction is our top priority! Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We'll be more than happy to help!

Posted 6 months ago

“Good service and delivery timeline. Happy with the product. Good quality and it does what it says on the tin.”

Helpful Report

Posted 6 months ago

Dear James, Thank you so much for taking the time to leave us a review! We greatly appreciate your support and are delighted to hear that you had a positive experience with our service and delivery. We are thrilled to know that you are happy with the product and find its quality up to your expectations. Should you have any future enquiries please don't hesitate to get in touch.

Posted 6 months ago

“Still waiting for a response in relation to returning a set of ladders a week after I requested a return. I suspect this is more to do with the courier than ladderstore however I hope they aren't trying to delay the return past the 30 day window.”

Helpful Report

Posted 7 months ago

Good Morning Roberta, Thank you so much for taking the time to leave us a review. We sincerely apologise for the delay in responding to your return request and any inconvenience this may have caused. We were waiting for information regarding the collection from the suppliers and their couriers. However I can see my colleague has been in touch last week with regards to the collection. Despite the delay, the collection and return was reported before the 30 day window so this would not be affected. This will be uplifted this week and once returned the refund will be processed. Should you have any further queries please don't hesitate to get in touch.

Posted 7 months ago

“Very good in keeping spares for older ladders”

Helpful Report

Posted 7 months ago

Dear Sylwester ,Thank you for taking the time to leave us a review. We take pride in providing a wide selection of products for our customers, including spares for older ladders. It's great to know that our efforts in keeping a good stock of spare parts have been beneficial to you. Once again, thank you for choosing Ladderstore and for taking the time to share your positive experience. Should you have any future enquiries please don't hesitate to contact us.

Posted 7 months ago

“Had been planning on buying this 2.9m Werner telescopic loft ladder for some 6 months and finally nearly purchased it from Amazon, believing I would not find it cheaper anywhere else after much research. Did one last final search and not sure how ladder store managed to beat my previous best price by nearly £50 but they had. Honestly I knew I was taking a chance after reading mixed reviews for ladder store but my experience has been nearly all positive. The Good. Price was amazing and could not buy it cheaper anywhere, arrived in immaculate packaging with No missing parts, was delivered in good time from point of ordering. The bad , terrible communication had no idea my order was arriving as received no notification of it being dispatched or out for delivery, just lucky I was at home. That said very satisfied customer.”

Helpful Report

Posted 8 months ago

Good Morning Roy, Thank you for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We're delighted that we could offer you an amazing price on the Werner telescopic loft ladder, beating your previous best price by nearly £50. We apologise for the lack of communication regarding the delivery of your order. You should however have received tracking information, so I will investigate as to why this was not received. We understand the importance of receiving timely updates and we will definitely work on improving this area. However, we are glad that your order arrived in immaculate packaging and that there were no missing parts. Once again, thank you for choosing Ladderstore. We are grateful for your support. Should you have any further enquiries please don't hesitate to contact us.

Posted 8 months ago

“excellent service, does what it should do. quality product.”

Helpful Report

Posted 8 months ago

Good Morning John, thank you for taking the time to leave us a review. We are glad to hear you were happy with the service and with the product. Should you have any further queries please don't hesitate to get in touch.

Posted 8 months ago

“Damaged order was replaced promptly”

Helpful Report

Posted 9 months ago

Good Afternoon Jane, thank you for taking the time to leave us a review. We are sorry to hear your original order was damaged but we are pleased to hear it was replaced promptly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 9 months ago

“Excellent functionality. Fast service. Only downside is they are a bit on the heavy side.”

Helpful Report

Posted 9 months ago

Good Afternoon Simon, Thank you for your review. We greatly appreciate your support and taking the time to share your feedback with us. We're thrilled to hear that you found our ladder's functionality to be excellent and our service to be fast. We pride ourselves on providing efficient and reliable solutions to our customers. We understand your concern about our ladders being a bit on the heavy side. I will pass your feedback on to the manufacturers. Should you have any further questions please don't hesitate to contact us.

Posted 9 months ago

“Spare part ordered and delivered quickly.”

Helpful Report

Posted 1 year ago

Good Morning Roger, thank you for taking the time to leave us a review. We're pleased to hear that the spare part was ordered and delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Quick efficient service”

Helpful Report

Posted 1 year ago

Good Afternoon Lyndon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Thoroughly good service throughout. Even the 'outsourced' delivery was meritous.”

Helpful Report

Posted 1 year ago

Good Afternoon Colin, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the service from Ladderstore, and that even the delivery was meritous. We really appreciate your kind words. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,097 reviews