Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,097 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is good service was good etc until ladders didnt arrive. Chased LAdderstore and eventually found out that they had been delivered to a neighbouring business and neither the logistics company or Ladderstore bohered to tell me or when i contacted them I eventually got a reply.”

Helpful Report

Posted 1 month ago

Good Morning Ian, thank you for your review! We're glad to hear that you were satisfied with the product and service, but we sincerely apologise for the confusion with the delivery. From the contact I can see we were made aware it had not arrived by yourself and when we chased with logistics we were provided with the POD and information that it was at a neighboring property. The tracking link should have been sent prior to this so you could check the progress, so I apologies if this had not been received. We understand its frustrating when things don’t go as planned, however we will address this with our logistics partner to prevent it from happening in the future. If you need any further assistance, please feel free to reach out to us.

Posted 1 month ago

“Product was good but no bolts had to go and buy some what’s the point of sending a handle with holes for bolts and not sending bolts”

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Posted 4 months ago

Hi Derek, thank you for your review! We're glad you found the product good, but we understand your frustration regarding the bolts, however this product does not come with the fixings and is just the handrail only, as per the website. If you have any further questions or need assistance, please feel free to reach out to us.

Posted 4 months ago

“Very good products but might need more notification prior to dispatch. All three related items I purchased arrived separately. I assumed they'd come together so I was a bit worried about that.”

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Posted 4 months ago

Hi Andrew, thank you for your review! We're glad to hear you’re happy with the products. We appreciate your feedback about the notification regarding dispatch. We'll certainly take this on board to improve our communication going forward. Depending on the product depends which warehouse this leaves from, so if multiple things are ordered they do often come from different warehouses. Should you have any future enquiries please don't hesitate to get in touch.

Posted 4 months ago

“Website good , service from store needs in proving,keep a check on courier services yoi use”

Helpful Report

Posted 4 months ago

Good Afternoon Mark, thank you for your review! We’re pleased to hear that you found our website good. We appreciate your feedback about our service and couriers and we will pass this on to the relevant departments. Thank you for taking the time to leave us a review and we hope to serve you in the future.

Posted 4 months ago

“Ladderstore were able to supply the spare parts others could not supply”

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Posted 1 year ago

Dear Gary,Thank you so much for taking the time to share your feedback about Ladderstore! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. At Ladderstore, customer satisfaction is our top priority, so we are delighted that we were able to make you happy. We constantly strive to provide excellent service, quality products, and competitive prices to ensure our customers have the best experience possible. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. Our friendly customer support team is always here to help! Once again, thank you for your wonderful review. We truly value your business and hope to continue serving you in the future.

Posted 1 year ago

“whilst have no issues with Ladderstore, I am very dissappointed with the Lyte ladder I purchased”

Helpful Report

Posted 1 year ago

Hi Brian, thank you for taking the time to leave us a review. We are pleased to hear you are happy with us as a company and had no issues. One of our team will contact you regarding your ladder so we can get some more information and investigate this. Thank you.

Posted 1 year ago

“Ordered 3x sets of ladders, 2x sets turned up damaged. Most likely the courier that caused the damage. The ladder store arranged collection of the damaged ladders and their replacement. However the replacement took around 3 weeks.....”

Helpful Report

Posted 2 years ago

Good Afternoon Danny, thank you for taking the time to leave us a review. We are sorry to hear about the damaged ladders you received on your order. We do try to package our products to avoid damage in transit but unfortunately as soon as it reaches our couriers this becomes out of our control. We apologise for the length of time the replacement took, this was due to the item you ordered going out of stock in the meantime. Thank you for your order and again many apologies for the inconvenience caused.

Posted 2 years ago

“Easy to navigate site. Had to chase up for delivery following payment which I felt shouldn’t have been needed. Felt excuses rather than honesty were used to try to cover the mistake. Would’ve appreciated honesty as I accept mistakes happen. Product is fine, does what it says on the box. Didn’t require the extension part but the joiner had unwrapped prior to realising this therefore was unable to return.”

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Posted 2 years ago

“3.......some issues over delivery. On receipt the 2 bolts to attach the bottom stabalising bar were too short and slightly bent. Had to buy 2 more to fit.”

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Posted 3 years ago

Good Afternoon Matt, thank you for taking the time to leave us a review. We are very sorry to hear you had issues with the delivery and that the bolts were too short, please do get in contact if you wish to discuss this further. Please accept our sincere apologies for the issues you have had.

Posted 3 years ago

“Good site to navigate- rec'd order confirmation & invoice then nothing. No email/text to advise of delivery date. Eventually emailed the company who in fairness responded promptly & included a link 'to rearrange' delivery? Advised tried to deliver it in two occasions but hadn't bothered to contact us or leave a calling card. Following receipt of the link - the product did then arrive, initially to the wrong house but got here eventually. Not impressed with lack of initial contact but have to say the customer service was excellent & all was resolved. I do wonder if the company failed to send the initial link via email to arrange delivery in the first instance? Who knows? But can't knock them on customer service & continued assistance & for this alone I would definitely recommend this company going forward. Such a refreshing change to have contact with an actual person & not an automated service.”

Helpful Report

Posted 3 years ago

Hi Sandra, thank you for taking the time to leave us a review. We are very sorry to hear you had no initial communication from us or the notifications regarding delivery from the system. I will speak to the couriers now and also to my manager just to make them aware of this. Usually, the couriers leave a card that would advise of the redelivery options and the online link, however unfortunately this seems to have been missed on this occasion. We are pleased to hear you were happy with the customer service and resolution. Please accept our sincere apologies for the issues with the order. Should you have any future enquiries please don't hesitate to get in touch. Thank you for the recommendation!

Posted 3 years ago

“On 16/11 your website showed that I could have a HiLyte Industrial Folding Tower Lift System delivered the following week. On checking with Fiona she did advise me that there could be a slight delay. I ordered but then told delivery would be @ 10 December. OK a little disappointing but will have to wait. Somewhat perplexed why you now ask me to review my experience with the product when I haven’t yet received it. Perhaps you can advise when it will arrive and hopefully with Christmas bells on 😊Regards GR”

Helpful Report

Posted 3 years ago

Hi Grant, Thank you for taking the time to leave us a review. We do make every effort to maintain the availability of the items shown on our website but due to popularity, some products are not always available, as we dropship things direct it is often a case if the suppliers take large orders before we are notified. I can only apologise for the inconvenience this may have caused you. I can see that the order is due 10/12 however I have asked for an update and some tracking information on this order, as soon as we have received this I will email this over to you. The reviews come out monthly, so it captures all orders placed within that month which is why the link has been received. Please accept our sincere apologies for the delay and any inconvenience this may have caused you. If you wish to contact us regarding your order please contact 01204 590232.

Posted 3 years ago

“It was good but didn’t get my items when said”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product. We are sorry to hear that the delivery took a little longer than expected, these products are on a 5-7 day lead time. Please accept our sincere apologies for the delay. Should you require any more information please don't hesitate to get in touch!

Posted 3 years ago

“Delivery delayed a few times .Poor communication . No response to direct enquiry.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. I am really sorry to hear that your delivery was delayed and that you felt we had poor communication. I can see we had one email from you which was responded to on the same day but your delivery was delayed a couple of times due to issues in our wider supply chain which we are still experiencing to date. We have passed these comments to the team internally to review the process and see how our service can be improved.

Posted 3 years ago

“Item was not quite as described. Bag missing! maybe Covid times.”

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Posted 4 years ago

“all good but they do not know how to send out a vat invoice without being asked, very poor”

Helpful Report

Posted 4 years ago

First of all thank you for taking the time to leave us a review. We'd like to apologise for the delay in sending your VAT invoice. During the time of your order we were undergoing a system update and can now confirm VAT invoices now get sent with the order confirmations. Should you require anything else in the future please don't hesitate to get in touch.

Posted 4 years ago

“Ladder was slightly damaged on arrival. A corner had been scraped off at the bottom, where the Stabiliser fits. Probably dragged along concrete repeatedly. Also one of the upper rungs had received a knock. Re the section below: I saw something on the Web Page saying the item was "non-returnable".”

Helpful Report

Posted 4 years ago

Hi Frank, thank you for taking the time for leaving us a review. Many apologies if your product was damaged on delivery, even if a product is made to order and therefore non-returnable this does not affect your statutory rights, we ask for damages to be reported within 24 hours of receiving your product and we would have been happy to replace this.

Posted 4 years ago

“Excellent product. Place an order for a ladder. Order confirmed, delivery date confirmed but ladder never arrived. No update was given. After making several calls I was told that ladder was out of stock. Ordered another and arrived on time.”

Helpful Report

Posted 4 years ago

Hi Hasan, first of all thank you for taking the time to share your experience with us. We'd like to apologise for the lack of communication at this end in regards to the product you ordered, i've passed this onto our operations director to review the process and see why this happened. We are glad that we found you an alternative that you were happy with and that it arrived in a timely manner.

Posted 4 years ago

“I live in the USA. I place my order everything went through. then after a couple weeks I received a phone call saying they could not ship it to me. I guess on the website they should exclude overseas deliveries during these times.”

Helpful Report

Posted 4 years ago

“Great service from the sales team. Regrettably ladder not dispatched when stated and delay cost me some revenue.”

Helpful Report

Posted 4 years ago

“No real communication on exactly when to expect delivery. Item was packaged in a very poor way upon arrival.”

Helpful Report

Posted 5 years ago

Good afternoon and thank you for leaving a review. We always welcome feedback like this so we can improve our service in the future. I can see you have a new quote on our system so should you go ahead with this we will request extra packaging on these items.

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,097 reviews