Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,097 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the ladder yet?”

Helpful Report

Posted 4 days ago

“Ordered ladders on 9th January, received them in March. Had to chase regularly as no feedback received as for delay.”

Helpful Report

Posted 1 week ago

Good Afternoon Heather, Thank you for your feedback, and I'm truly sorry to hear about the delays you experienced with your ladder order. I understand how frustrating it can be to wait without clear communication. These items are made to order and are on an extended lead time as per the website however it seems that the lead time was extended further; I have asked for this to be fully investigated so this does not happen again. Your concerns are important to us, and we are actively working to enhance our customer communication and service. If there's anything further we can do to assist you, please reach out. Apologies again.

Posted 5 days ago

“Website is inaccurate in 2 respects. 1. The products listed as in stock are not and this then results in longer than anticipated delivery times. There was no contact from Ladderstore to explain this until I contacted to ask where ladder was. 2. The website advertised features which were not actually on the ladder and therefore product received was not as anticipated. Following contact with Ladderstore this was explained as only available on an upgraded model. Despite this the website still shows the feature available on the purchased model and no where was an upgraded model mentioned or offered.”

Helpful Report

Posted 1 month ago

Hi Ray, Thank you for your feedback, and we’re very sorry for the issues you’ve experienced. We apologise for the delay caused by incorrect stock information on our website and the lack of communication during your order process. On this occassion we were not notified of the delay from our suppliers to pass on this information, however this isn't something that should affect your experience with us and we hold our hands up for the lack of communication. We’re also sorry for the confusion regarding the ladder’s features. The inaccurate product description has been noted, and we have updated our website to ensure this doesn't happen again in the future.

Posted 6 days ago

“Having been lured by the promise of a first order discount that never materialised (small print catch) I’ve been left with a bad taste and the distinct impression of having been conned.”

Helpful Report

Posted 5 months ago

Hi Mark, thanks for leaving a review and we're sorry to hear that you feel like you've been conned. I have reviewed the discounting offer and all communications in regards to this offer. I have reviewed your order alongside these terms and the reason your discount didn't work is because you bought a product under the minimum order value. The discounted email shows the discounts as follows: £10 off - NEWSLETTER10 - orders over £150 net £15 off - NEWSLETTER15 - orders over £250 net £25 off - NEWSLETTER25 - orders over £500 net As your order was £130 net this did not qualify for this discount. We also would like to let you know we've checked all competitor pricing on this product and at time of writing this response we are the cheapest retailer online for this product. Thank you for your order and we hope this reply puts your mind at ease.

Posted 5 months ago

“it took so long for someone to answer my quiries I nearly didnt order from you, we havent used the ladders as yet but they seem up to the job”

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Posted 5 months ago

Hi Tim, thank you for your feedback on Ladderstore. I’m sorry to hear there was a delay in addressing your queries, and I understand how frustrating that can be. Your experience is important to us, and we’re glad to hear the ladders seem suitable for your needs. If you have any further questions or require assistance, please don't hesitate to reach out. We’re here to help!

Posted 5 months ago

“Not very happy with dents in the ladder. Photo added.”

Helpful Report

Posted 6 months ago

Hi John, thank you for taking time to leave us a review and apologies that your item has been delivered damaged. I have checked our internal system and cannot see any communications of this item being delivered damaged. Our customer service team have reached out to you via email to attempt to get this resolved for you.

Posted 6 months ago

“There was no stamp on the package and I had to drive to the sorting office and pay a fee.”

Helpful Report

Posted 1 year ago

Hi Lauren, Our products are sent via a courier service where postage is paid and labelled by them, there should have been no need to pay a fee for the collection of this item. I have rang and left a message to try and discuss this with you further, please feel free to get in touch so we can help you resolve this further

Posted 1 year ago

“Youngman Deluxe Hi-Performance Aluminium Loft Ladder From the website product information I checked the swing clearance of a loft ladder, checked the floor to floor distance and checked the trapdoor size and fitting. No other sizes were given. The ladder arrived very promptly. As I started to remove the sealed wrapping I became increasingly concerned about its length. I checked and it was too long! Many emails ensued which were responded to fairly promptly They wanted £145.00 for them to arrange a return!!! I ended up with, at my time and cost, a 4 hour return journey to return it to a warehouse in Burton on Trent. Staff there were very helpful and the full money was repaid quite promptly but £145.00 to return the item!!!! Why did the specifications not include the ladder length?”

Helpful Report

Posted 1 year ago

Good Morning Eric, thank you for taking the time to leave us a review. I am very sorry to hear you are not happy with the experience you had with Ladderstore. I have just checked the online specifications and all specifications are readily available as per the website, for the ladder to fit your dimensions must meet the specified dimensions on the website. Due to the size of the item, it would have had to have been returned via courier and the fee as to which we were charged were passed on, this was purely the collection cost for the product we did however give the option as per our returns and t&c's for this to be returned back to the warehouse for a full refund. I can see this was returned in October and a full refund was processed. Should you require any further information please get in touch with our customer service team to discuss further on 01204 590232 or customerservice@ladderstore.com.

Posted 1 year ago

“Delivert time 2 months was too long and not stated on order placement it was 4 days !! had to cancel order.”

Helpful Report

Posted 1 year ago

Good Afternoon Willie, Thank you so much for taking the time to let us know about your experience with Ladderstore. We are sorry to hear that you faced issues with your order and more specifically the stock and lead time. Although we do try to maintain stock availability and reflect this on the website, unfortunately on this occasion we were not aware of a stock discrepancy until the order had been processed. As this product is brought in from overseas the lead time is 6-8 weeks. Please accept our sincere apologies for any inconvenience this may have caused you.

Posted 1 year ago

“Hi Delivery date has been moved back. Called the day before to confirm delivery was still on the 9/12 - was told it had been delayed and someone would call me to confirm new date - no call received so phoned again, spoke to Meg who was really helpful and apologetic and said delivery will be Monday/Tuesday next week. Disappointing because our engineers had been booked in along all with all the relevant permits & RAMS submitted to work and we now have to reschedule and complete new paperwork and we have no time to book in engineers elsewhere.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review and again many apologies for the delays that you've encountered with your order. Unfortunately the slight delay was with our suppliers when manufacturing this bespoke item, however we agree this should have been communicated to you. I can see it is all booked for Monday and i'll ensure this is followed up next week. Please accept our sincere apologies.

Posted 2 years ago

“Failed to provide fixings for the two handrails. Posted out to me after a phone call without fuss.”

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Posted 3 years ago

Good Morning John, thank you for taking the time to leave us a review. We are very sorry to hear the fixings didn't arrive with the ladder, we have spoken to the suppliers regarding this and they apologised and agreed to dispatch them the same day. We can only apologise for the delay in getting the fixings to you, however, we are pleased to hear they have arrived. Please accept our sincere apologies for the inconvenience this may have caused you.

Posted 3 years ago

“Item is good quality but very very poor customer service as had to email and call nearly 10 times to finally receive it”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear that the Lyte 3 Section EN131 Professional Extension ladder is of good quality. We are very sorry to hear you are unhappy with the service provided. From the order I can see that there was a delivery delay due to the item being lost in transit, a replacement was dispatched the same day as the item was reported lost in transit. I can also see from the order that we had communications both via email and telephone with regards to the order and notification of its status. I will pass this information back to our team which will help us improve. Apologies again. Thank you for your feedback.

Posted 3 years ago

“Hi I thought I ordered two sets of different hinges so I would have a choice if which to use but ye sent me 1 of each type only. Can ye please send me the matching hinges please. Thanks”

Helpful Report

Posted 4 years ago

Good Morning Donie, thanks for leaving us a review. We've checked your order and you had ordered one butterfly hinge and one single section hinge. Should your records state differently please don't hesitate to get in touch.

Posted 4 years ago

“The product I ordered wasn't in stock even though it stated it was online, an offer of an "upgrade" of a ladder was emailed to me saying it will be sent, but although it was more expensive, wasn't better quality by any stretch. Didn't have time as we were working essential works during COVID lockdowns, but overall wasn't happy with the online service, and the product in place really wasn't what I wanted. The other issue was I was promised someone would get back to me by certain days, but no one did, so I was left with continuous chasing, missed delivery dates and a poorer quality product.”

Helpful Report

Posted 4 years ago

Thank you for sharing your experience with us, we are sorry your order didn't go smoothly. We do try to have our website as up to date as possible and can only apologise for the mis-information in regards to stock. Should you require any further help or assistance we hope to be given the opportunity to assist in the future.

Posted 4 years ago

“the delivery of steps were not delivered as per website details, being delayed twice which was a shame, good product though, when they did arrive.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us a review and we can only apologise for the delays to your order. We try our best to keep to set dates but unfortunately on this occasion it didn't go to plan. Great to hear your product was worth the wait and should you need any help or advice in the future please don't hesitate to get in touch.

Posted 4 years ago

“Despite a privacy policy which states "Your Personal Information will not be disclosed to other businesses within Wardworth Ltd or to any third parties" they have apparently given my name and email address to this marketing company.”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for the stock problems we had with the line you ordered and any issues this may have caused. The reviews system is encrypted and is just a service to gather the reviews. No personal data is shared with this company. Kind Regards Ladderstore

Posted 5 years ago

“i was promised the delivery would be delivered on a certain date, unfortunately the purchase arrived approximately 3/4 weeks after original date”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for the problems with this order. I understand the address was changed and this caused some issues with our carriers. Whilst we did endeavour to get this sorted in a timely manner, it did take longer than expected. Apologies for the delays and any inconvenience this caused you. Kind Regards Ladderstore.

Posted 5 years ago

“First missing bolts for ladder handles I had to ring twice to obtain them. Now when fitting the side safety handles discover two holes not drilled in one ladder support that I will have to action myself”

Helpful Report

Posted 5 years ago

Hi Colin, Apologies for the issues you had with this order. We did request these items to be sent out to you. However, the ladder should have been pre-drilled and we would always replace an item that has been delivered incorrectly. Kind Regards Ladderstore.

Posted 5 years ago

“Unhappy, filled in a survey that the chief exec would see but ignored.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you had an issue with your order. All of our surveys are followed up so I'm unsure which survey this would refer to. We will contact you directly to address the issue. Kind Regards Ladderstore

Posted 5 years ago

“Return/restock cost far too much considering I took the ladder back to the store myself. Even then, it took far to long and to much chasing to get my money back.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving a review. I'm sorry you didn't have a great experience with the return of your item. I can see from the notes you returned it directly to the manufacturers so it may have slowed the communication process down due to having to liaise and organise the return with them. Apologies that it wasn't a smoother process on this occasion. Kind Regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,097 reviews