Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great quality products at a very good price with fast reliable delivery. Thanks again for a good online experience .”

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Posted 3 years ago

Hi Keith, thank you for your lovely feedback. We are pleased to hear that you had a good experience with us and that you are pleased with the product quality, pricing, and delivery service. Should you have any enquiries in the future please don't hesitate to contact us!

Posted 3 years ago

“I really appreciated the advise I received to help me decide which ladder would best suit my needs.”

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Posted 3 years ago

Hi , thank you for your feedback. We are pleased to hear that we helped advise you on which ladder would be suitable. Should you have any further enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Excellent service and product ... highly recommended”

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Posted 3 years ago

Hi John, thank you for taking the time to leave a review. We are glad to hear that you were pleased with the service and product. Thank you for your recommendation!

Posted 3 years ago

“Initially had problems with delivery/damaged due to poor packaging especially on corners. However, girls at the office sorted me out and got another delivery quickly. They were excellent.Product good.direction notes poor.”

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Posted 3 years ago

Hi Bill, thank you for taking the time to leave us a review. We are sorry to hear about the ladder being damaged in transit. I have passed the comments about the packaging and instructions on to the supplier. We are pleased that our team got a replacement sent out and it arrived quickly. Should you have any further enquiries please don't hesitate to contact us, we are happy to help!

Posted 3 years ago

“Yes have no issues, recommend”

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Posted 3 years ago

Hi Chris, thank you for taking the time to leave us a review, we are happy to hear you are pleased with the service provided, thank you for your recommendation. Should you require anything further, please don't hesitate to contact us.

Posted 3 years ago

“Excellent service, the staff went out of their way to assist me finding the part that I needed, one of the best.”

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Posted 3 years ago

Hi Nicholas, thank you for taking the time to leave us a review, we are glad to hear you are pleased with the service provided by our team. We are also pleased that you found the part required. Should you require anything further, please don't hesitate to contact us.

Posted 3 years ago

“excellent service, always a quick and easy delivery”

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Posted 3 years ago

Hi, thank you for your feedback, we are happy to hear you are pleased with the service provided by our team and also from our delivery services. Should you require anything in the future, please don't hesitate to contact us. Thank you.

Posted 3 years ago

“Exactly what I wanted...and at a reasonable price”

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Posted 3 years ago

Hi, thank you for your feedback, we are happy to hear you are pleased with the ladder and our prices. Should you require anything in the future, please don't hesitate to contact us.

Posted 3 years ago

“Ladders were of excellent build quality, much stronger than those bought some years ago from another company. I now feel safe even standing at the top of the ladders, there is no movement. Shipping from ladderstore was very good.”

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Posted 3 years ago

Hi, Peter thank you for taking the time to leave a review. We are pleased to hear you are happy with your ladders and their quality. We are also glad to know the ladders are making you feel safer and that the delivery was within good time. Should you need anything in the future then please don't hesitate to contact us.

Posted 3 years ago

“Quick delivery. Easy to fit, good quality. Very pleased.”

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Posted 3 years ago

Hello Lynn, thank you for taking the time to leave us a review. We are glad to know that you are pleased with the Werner Aluminium 2 Section Loft Ladder, that it was easy to fit and good quality but also that it was delivered quickly. Should you require anything else, please don't hesitate to contact us.

Posted 3 years ago

“Order arrived on time and everything I needed spot on. I can definitely recommend the Ladderstore”

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Posted 3 years ago

Hi Gary, thank you for your feedback. We are glad to hear your order arrived on time and that you are pleased with the order. Should you need anything else then please don't hesitate to contact us. Thank you for the recommendation.

Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

Hi Michael, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service and that it was fast and efficient. Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Bought several ladders for my business, good value and reliable supplier”

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Posted 3 years ago

Hi, thank you for taking the time to leave a review. Firstly, thank you so much for your custom. We are pleased that you feel the ladders are good value and that we are a reliable supplier. Should you require anything further you know where to find us! Thank you for your feedback.

Posted 3 years ago

“Very quick dispatch and came in very fast and in excelent condition.”

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Posted 3 years ago

Hello Jan, thank you for taking the time to leave us a review. We are really happy to know that your order was dispatched quickly and arrived quickly and that you were happy with the condition of the order. Should you require anything else in the future, please don't hesitate to contact us!

Posted 3 years ago

“Provided outstanding service and assistance for choosing the right product”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service. Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Delivery delayed a few times .Poor communication . No response to direct enquiry.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. I am really sorry to hear that your delivery was delayed and that you felt we had poor communication. I can see we had one email from you which was responded to on the same day but your delivery was delayed a couple of times due to issues in our wider supply chain which we are still experiencing to date. We have passed these comments to the team internally to review the process and see how our service can be improved.

Posted 3 years ago

“I would certainly use again. When I had a problem with the order, they sorted immediately. Thanks again. 10 out of 10”

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Posted 3 years ago

Hi Ms Leece, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service. We are very sorry you had a problem with the order but we are glad to hear our team sorted this out immediately and that you would use us again. Thank you for your rating! Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“All good”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear everything is all good. Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Had to amend my online order over the phone when I changed my mind and went for the adjustable version of the stand-off. The young lady was most helpful and sorted out the altered order very quickly. Nice to talk to a real person.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, John. We are pleased to hear that you were happy with our service and that you were swapped over to your preferred product in a timely manner. Should you require anything further, please do not hesitate to contact us!

Posted 3 years ago

“Very poor service still await my v stand off after two months. And After three delivery dates have now passed by.”

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Posted 3 years ago

Hi Stephen, firstly thank you for taking the time to leave us a review. We are very sorry to hear that the delivery of the stand-off had been delayed, I can see from the order that there was a stock issue due to the supplier waiting for parts. We apologise for any inconvenience this may have caused you. Should you need to discuss your order with then please do not hesitate to contact us on 01204 590232.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,042 reviews