Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Hailo 12 rung Profi-lot triple extension ladder. Rang the day after ordering to see if I could specify a delivery day as I work shifts. Was told that it would be at least a week as it had to come from Germany and that I would be notified of the delivery. 3 days later it arrived, without any notification. My wife received the delivery from a miserable delivery driver. The ladder is great, communication could be improved”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“Good, rapid delivery. I found the ladder quite heavy. As I had no helper I ended up using a block and tackle to lift and hold the ladder in position . It is quite stiff to pull down. I am not sure if a little oil would be in order. When I pull it down and the collapsed ladder is vertical, the bottom rung catches in the hooks. I have to lift the ladder and swing it out by hand to be able to allow the ladder to extend.”

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Posted 5 years ago

“It is used around my flat and fulfills its function well. My problem is to find the thing that stops the ladder from folding when I put it away. An arrow pained on the top step would help. Otherwise, no complains”

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Posted 5 years ago

Thank you so much for your review, We are so glad that you are enjoying your product! Thank for your order. Kind regards Ladderstore

Posted 5 years ago

“Great service, fast delivery.”

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Posted 5 years ago

Good Afternoon, It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as pleasurable as possible. Kind regards Ladderstore

Posted 5 years ago

“We ordered a loft hatch surround. The item arrived very quickly and had easy to understand instructions. Very good quality.”

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Posted 5 years ago

Hi Lesley Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Ladderstore was very good and prompt. Lost one star probably not for ladderstore but for ladders. To heavy and very expensive.”

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Posted 5 years ago

“My steps never arrived”

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Posted 5 years ago

Good Afternoon, Sincere apologies for the trouble you had with your order. I can see we chased this multiple times with the carriers and each time were told they had no tracking. Apologies for any inconvenience caused by the time you waited. Kind Regards Ladderstore

Posted 5 years ago

“It would be really helpful if our purchase order numbers were quoted on the delivery notes, that way our postal room would know which one of our departments ordered the goods.”

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Posted 5 years ago

“The ladder arrived very quickly, so full marks for that. Now the negative side. The ladder came with a significant dent on one of the runs. I can still use it, But I’m not exactly happy.”

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Posted 5 years ago

Hi Brenden, Many apologies your item arrived damaged. This can happen from time to time whilst in transit. We do ask that people let us know in good time if there is any fault or damage to their item and we will always replace it. Kind Regards Ladderstore

Posted 5 years ago

“The teams are great, customer service is great. The products are good products, just delivery is intermittent and can come from 3 different locations. Some of the products turn up damaged and it can be difficult getting parts replaced. If the delivery system was better organised then i would have score much higher”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. However we can only apologise for the trouble with delivery. Unfortunately there are only one or two carriers that will take a lot of the items we sell and unfortunately, damages do happen from time to time. We will always endeavor to replace any damaged item or part if reported as soon as possible. Kind Regards Ladderstore

Posted 5 years ago

“Ordered a ladder using the guarantee fit form but the ladder was too short. Having tradesmen there the day the ladder was delivered, they made it fit after sawing away part of the loft. Cannot fault the ladder itself, it's great but should not have shown up as an option when I entered my measurements.”

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Posted 5 years ago

“After trying to explain 3 times to the person dealing with my enquiry as well as send a detailed diagram of what I required, the sales person still could not understand what I wanted. After I placed the order it took a call from the manufacturer to understand what I wanted. Bit frustrating to say the least.”

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Posted 5 years ago

Hi There, Thank you for reviewing Ladderstore. Having looked at your order I can see that this was a bespoke item and that could be where some of the misunderstanding was. However, I hope the item you received, in the end, is satisfactory for your needs. Kind Regards Ladderstore

Posted 5 years ago

“Very easy to deal with and very knowledgeable so helped me understand what I needed to order. Will definitely use again.”

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Posted 5 years ago

“Excellent, sturdy loft ladder. Easy to fit.”

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Posted 5 years ago

“Happy with service”

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Posted 5 years ago

“Ladderstore are a great company to deal with, supplying good quality products with quick delivery available when required. I have no doubt that I will be using them when I next have the need.”

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Posted 5 years ago

“They had what I needed, ordered it, and it came within the time scale. Great service so far, and no complaints.”

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Posted 5 years ago

“Staff knowledgeable and delivery was good and as promised Price was as good as anyone else’s 10 out of 10”

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Posted 5 years ago

“Ordered 2 ladders which i was told should be delivered within a week, which never turned up so cancelled order and got my money back. Had to buy elsewhere.”

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Posted 5 years ago

Many apologies for any inconvenience with this. I can see from the notes on the order that unfortunately we were let down by a stock order being delayed on these particular items which is why we, unfortunately, had to cancel and refund the order due to not being able to fulfil it in the timeframe needed. Kind Regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,043 reviews