Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great service, would be happy to use again”

Helpful Report

Posted 5 years ago

“Needed a very tall step ladder to complete some high level painting. Fantastic quality step ladder was supplied and delivered within a few days. Couldn’t believe how sturdy and easy the ladder was to use and would highly recommend the Ladderstore for any purchase.”

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Posted 5 years ago

“Very easy to order and online chat good too. Only problem they didn't call to say when it was coming so it was left outside round the side of my house all weekend.”

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Posted 5 years ago

“I bought a loft ladder and was impressed by the prompt service”

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Posted 5 years ago

“When putting the ladder together it became clear that two holes had not been drilled in the right place for bolts to go through so I had to drill and file to get these to line up so then be able to fix bottom safety stand bar.Not what you expect when spending quite a bit of money.”

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Posted 5 years ago

Good Morning, Apologies to hear that there was a fault with this item. We are always able to replace items that are delivered damaged or faulty if you let us know. Kind Regards Ladderstore.

Posted 5 years ago

“Our company have dealt with Ladderstore for a number of years, their products are good no complaints, and their customer service is very good..”

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Posted 5 years ago

“Purchased the Stair platform made by Hailo, tried it on the stairs only to find out they are not fit for purpose on UK size steps. The platform works out at approx 1.5 inches out of level heading down the stairs. I notified Ladderstore, the lady was already aware of this issue with the platform. I said I wanted to send them back for a refund, but apparently because I had tried the item that wouldn’t be possible, instead got £25 back....”

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Posted 5 years ago

Good Afternoon, Apologies for this. These items are fit for use on many staircases as there is no standard width. We do include all the measurements on our website so please do check these before making a purchase. Kind Regards Ladderstore

Posted 5 years ago

“The ladder is brilliant, just as described. The delivery was swift and efficient, what else do you need.”

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Posted 5 years ago

“Very helpful staff. ordered over the phone the guy knew the product very informative helpful. Great product. Thanks.”

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Posted 5 years ago

“Ladderstore are great people to deal with. Even when adjustments were needed they helped out and got our ladder system perfect for us!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Highly recommended”

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Posted 5 years ago

“Bought a wooden Loft Ladder, prompt delivery, comprehensive installation instructions and a good quality ladder. Very happy with my purchase.”

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Posted 5 years ago

“Excellent product, price and prompt delivery. Very impressed with my 10 tred step ladder Very sturdy yet lightweight. Would definitely recommend Ladderstore”

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Posted 5 years ago

“They did not have the product that was displayed failed to get the product in for months and then took an age to send me a refund. Very poor show!”

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Posted 5 years ago

Good Afternoon, I have had a look at this for you and I can see that unfortunately we were let down on a number of occasions by our supplier and the delivery of the stock into our warehouse. This has now been refunded in full and we apologise for any inconvenience caused by the delay. Kind Regards Ladderstore

Posted 5 years ago

“Good product, arrrived on time”

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Posted 5 years ago

“We were delighted to find a well-constructed, natural wood ladder that gives us access to our high cupboards and shelves. We have converted the outbuildings / small barn into a single floor residence which has vaulted ceilings and many, otherwise difficult to reach, inbuilt storage spaces. The ladder blends in beautifully with our wood, and tucks away safely and discretely in the corner between the bedside cabinet and built-in wardrobe. 16/10!”

Ladderstore 5 star review on 22nd April 2019

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Posted 5 years ago

Hi John , Thank you so much for leaving your review and sharing your experience with us. We are glad you are happy with your wooden ladder and it really does blend in beautifully! If we can help in the future please don't hesitate to get in touch.

Posted 5 years ago

“Good quality product and service and quick delivery. The only issue is that the fixing brackets are 'tie wraped' to the ladder which had caused scratches to the ladder .”

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Posted 5 years ago

“great value and fits the job perfectly .”

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Posted 5 years ago

“I only ordered a spare part for a loft ladder which was probably about 15 yrs old using the internet and the part was received next day I do not know how that could be impoved.”

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Posted 5 years ago

Ladderstore is rated 4.5 based on 1,043 reviews