Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

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“Have been using ladderstore for quite a few years now and find the stock availability and prices good for the products they offer”

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Posted 5 years ago

“We have still not received our stepladder which we ordered in October.”

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Posted 5 years ago

I believe this has now been resolved. Should anything not arrive within the 3-5 days stated on the website please get in touch and we can chase it up. Kind Regards Ladderstore

Posted 5 years ago

“Item (pivot for a loft ladder) arrived quickly, just as described and good quality. Also a good price! Would buy from ladderstore again.”

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Posted 5 years ago

“Very good product in the Teletower, just have to make the staff aware to keep their fingers clear when lowering sections. Very useful system that gives you a guarded platform at multiple heights, better functionality that the standard tower scaffolds.”

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Posted 5 years ago

“Very straightforward transaction. Next day delivery. One item not as ordered, but put right by the next day without any fuss - we all make mistakes.”

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Posted 5 years ago

“arrived promptly been using a month now and has made loft entry a pleasure rather than the nightmare the previous small badly placed loft hatch caused, study and good value product.”

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Posted 5 years ago

“£250 Ladder took week and a half, rather than next day delivery(when it was needed), and it seemed to be used when arrived. Ladderstore blamed delivery company and they didn't took full responsibility of the situation, only offered to me exchange or refund when both solutions were no feasible for my situation and it was considered a poor resolution. There is no legal boundary on delivery day compromise so do not trust. This was my second purchase with them delivered to the same place (first time was good hence the second purchase)and I have had to do several calls that neither were compensated, even asked to deal directly with the delivery company, please when I am buying something I am expecting to get the whole service and have a simple and straight experience, not add unnecessary complications on my life because of a lack of seriousness and professionalism.”

Helpful Report

Posted 5 years ago

Hi Jose, I'm sorry you were unhappy with the service you received from Ladderstore. We did try to resolve this with the carrier company and added the missing line of the address when it was provided to us. With regards the item that was ultimately damaged once delivered we did offer either a full refund or a new replacement item, or alternatively a discount against the order by way of compensation. We have since been in touch to organise a suitable solution. Kind Regards Ladderstore

Posted 5 years ago

“The loft ladder was what it was meant to be, works well”

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Posted 5 years ago

“Wrong items delivered, wrong items on invoices, items missing which we are still waiting on.”

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Posted 5 years ago

I believe there was a mix-up on the original purchase order sent through and this is currently being dealt with internally to amend. Ladderstore

Posted 5 years ago

“We place many orders with Ladderstore every month. Brilliant customer service and very keen prices. The personal level of service I get from Ladderstore is what separates them from everyone else. There is always a follow up and orders are reliably fulfilled - leaving me to concentrate on running my business. If there are every any minor issues then they are resolved immediately.”

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Posted 5 years ago

“They had the right ladder, at a good price. The service was excellent and the ladder was delivered quicker than I expected - what more can I say!”

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Posted 5 years ago

“Good quality product,reasonable priced”

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Posted 5 years ago

“Fantastic to deal with. Had dodgy lock on my loft for months bought a replacement which I didn’t know would work but it did. Delivery and contact emails were great. Thank you ladder store you were a pleasure to deal with.”

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Posted 5 years ago

“All good thanks”

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Posted 5 years ago

“Ladder took ages to come, delivered it which was fine I put it in the shed for a few weeks waiting for an opportunity to use it, and when I unpacked it all the padding was covering bent dented ladder rungs...... no point ringing you lot as you couldn't be arsed doing anything about the late delivery so wont be arsed about changing a ladder I've had for several weeks - extremely disappointed.”

Helpful Report

Posted 5 years ago

Good Morning, Please accept our sincere apologies for this. I can see from the notes on the order that there was a delay on this order and you are quite right you should have been offered an alternative, that is our mistake. With regards to a damaged item, we do ask that damages are reported as soon as possible but please always do get in touch if an item is damaged as we will always endeavour to get these replaced, especially given the circumstances. Once again, apologies for this and any inconvenience caused. Ladderstore

Posted 5 years ago

“Good service. Good product (Youngman Trade 200 Extension Ladder - 2 x 8 rungs). Good price. Prompt delivery. I would by again from this company. Highly recommend.”

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Posted 5 years ago

“Very happy with my ladder purchase from Ladderstore. Helpful staff. Good price for the ladder, delivered when it was promised. Happy customer.”

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Posted 5 years ago

“very good ladder”

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Posted 5 years ago

“Late delivery, missing item and had to chase several time to complete order. Products good but felt I was always chasing and very little customer care. It took over three weeks to complete order.”

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Posted 5 years ago

“1st Class service, will use again with no hesitation”

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Posted 5 years ago

Ladderstore is rated 4.5 based on 1,043 reviews