Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website gave all the information I needed. The product was delivered on time and it works as intended. Very pleased.”

Helpful Report

Posted 3 years ago

Hi Barry, Thank you for taking the time to leave us a review. We are pleased to hear that the website had all the information you required and that the product was delivered on time and works as intended. We are happy to hear you are pleased with the product. Should you have any further access enquiries, please don't hesitate to get in touch!

Posted 3 years ago

“Great fast delivery very competitive price and really good customer service will use them again”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the delivery and our competitive pricing. We are also really pleased to hear you are happy with our customer service, I will pass this feedback on to our customer service team. Should you have any enquiries in the future then please don't hesitate to get in touch! Thank you again!

Posted 3 years ago

“Excellent transaction very fast delivery”

Helpful Report

Posted 3 years ago

Hi Chester, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with transaction and that the delivery was very fast. Should you have any enquiries in the future then please don't hesitate to get in touch!

Posted 3 years ago

“Very pleased with the product.”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us a review. We are happy to hear you are pleased with the Fakro Loft Balustrade. Should you have any enquiries in the future then please don't hesitate to get in touch!

Posted 3 years ago

“Just what we ordered. Bigger than was expecting but perfect for the engineers.”

Helpful Report

Posted 3 years ago

Good Afternoon, thank you very much for your feedback, we are pleased to hear you are happy with the ladders and they are perfect for the engineers. Should you have any further access enquiries then please don't hesitate to get in touch. Thank you for your review!

Posted 3 years ago

“Great quality ladder. Delivered quickly. Very pleased with the service”

Helpful Report

Posted 3 years ago

Hi Robert, thank you very much for your feedback. We are pleased to hear you are happy with the quality of the ladder and that it was delivered quickly. We are also happy to know that you are pleased with the service from Ladderstore. Should you have any further enquiries please don't hesitate to get in touch!

Posted 3 years ago

“Ladderstore had exactly what I needed with quick in-expensive delivery and at a reasonable price.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review, we are happy to hear we had the product you required, that it was delivered quickly and you felt it was reasonably priced. Thank you for your review! Should you have any further enquiries please don't hesitate to get in touch!

Posted 3 years ago

“Easy to use website full of detailed product information! Very fast delivery!! Arrived several days earlier than expected! Faultless customer service.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review, we are glad to hear you are pleased with our website and how easy it is to use, and the product information we have available. We are also glad to know that you are pleased with our quick delivery and the service provided by our customer service team. Should you require anything further, please don't hesitate to contact us.

Posted 3 years ago

“Good choices, quick delivery”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave us a review, we are happy to hear you are pleased with the variety of products we have and the quick delivery. Should you require anything further, please don't hesitate to contact us.

Posted 3 years ago

“Excellent value, for a quality ladder part.”

Helpful Report

Posted 3 years ago

Hi Jason, thank you for taking the time to leave us a review, we are happy to hear you are pleased with the ladder and the value. Should you require anything further, please don't hesitate to contact us.

Posted 3 years ago

“I ordered a WH Hulley ladder for our new dressing room. The ladder took a long tome to arrive but seemed to turn up pretty quickly after I chased them up. The colour was good but paint so poorly applied, it will need at least another coat. The ladder itstelf is poorly made and requires some strength to open as doesn't seem aligned. A lot of money for a very poor product.”

Helpful Report

Posted 3 years ago

Hi David. Firstly thank you for taking the time to leave us a review. We are very sorry to hear that you are dissatisfied with the product you have received. We have asked the supplier to send out another pot of the paint, you should receive this on Wednesday. In the meantime please may you send us images or a video to our email address so that we can get one of the team to a look at the product you have received. Our email address is customerservices@ladderstore.com. Thank you.

Posted 3 years ago

“The order came very quickly and happy with there service”

Helpful Report

Posted 3 years ago

Thanks for the review Gary, should you need any other access equipment in the future please don't hesitate to get in touch

Posted 3 years ago

“I hate working at the top of ladders, so this stand-off makes me feel a lot more secure. It's relatively lightweight and easy to fit. I wish I'd bought one years ago. The service from Ladderstore was fast and efficient.”

Helpful Report

Posted 3 years ago

Hi Keith, thank you for sharing your experience with us. We are pleased to hear that the stand-off helps you feel more secure and safe. We are also really happy to hear that you were pleased with the service provided. If you require anything else in the future then please do not hesitate to contact us!

Posted 3 years ago

“I don't usually write reviews, but I just had to say that I cannot recommend Ladderstore highly enough. When I had a slight problem with my order (a missing fixing which I had assumed would be included with a pivot bar I bought, but actually wasn't), Victoria and Meg went above and beyond what I could have expected to help me out and source the part I needed from the manufacturer. If you are considering purchasing from them, do not hesitate because the customer service is fantastic. Well done Ladderstore and thanks again to Victoria and Meg, I received my spare part this morning x”

Helpful Report

Posted 3 years ago

Thank you for the review Daniel, it is very much appreciated. We are sorry you had a slight problem with your order but we are pleased to hear it was rectified and that you have received it. Thank you for your kind comments, we will be sure to pass them on to Victoria and Meg. Should you need anything further in the future, you know where to find us! Thank you.

Posted 3 years ago

“PERFECT. 100% RECOMMEND!”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for taking the time to leave us a review. Should you need anything further, please do not hesitate to get in touch!

Posted 3 years ago

“A good selection of products. Competitive prices & prompt delivery 10/10”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We are pleased to hear you are happy with our range of products, with our competitive prices and our delivery services. Thank you very much for also leaving us a rating. Should you require anything else in the future, please do bear us in mind.

Posted 3 years ago

“Good quality ladder accessories and delivery by next day. Excellent service. Highly recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, we are happy to hear that you are pleased with the quality of the ladder accessories and our delivery services. Should you need anything else in the future please do bear us in mind. Thank you!

Posted 3 years ago

“Fast delivery great product”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, we are pleased that the delivery arrived quickly and that you were happy with the product. Should you need any further access equipment or accessories in the future, please do bear us in mind.

Posted 3 years ago

“Was looking for a new style ladderm8 after owning the old model which is fab too, I found these guys online and seen that price was good, do called them up to check stock/delivery time, soon as I spoke to them i knew I was going to order, so placed the order over the phone 👌 perfect outcome”

Helpful Report

Posted 3 years ago

Hi Scott, thank you so much for taking the time to leave us a review. We are pleased to hear that you were happy with the price of the Ladderm8 and the service over the phone when enquiring about stock and lead time. We are pleased you chose us! Should you need any further access equipment or accessories in the future, please do bear us in mind.

Posted 3 years ago

“Very efficient and great service”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our service. If you require anything else in the future, please do bear us in mind.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,042 reviews