Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,081 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“I usually deal with Jacky Hopps. Jacky is always friendly and helpful. The service I receive is always prompt and accurate. Deliveries are either on time or sooner than expected.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review, we are pleased to hear that the service you receive is prompt and accurate and that the deliveries take place on time or before expected. We are pleased to hear you are happy with the service and I will pass this lovely review on to Jacky and the team. Thank you for taking the time to leave us a review.

Posted 2 years ago

“Very helpful staff and website easy to use. Items bought seemed very expensive but maybe that’s not their fault.”

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Posted 2 years ago

Good Morning Derek, thank you so much for your review. We are pleased to hear the website was easy to use and that our customer service team were helpful. I can see that you ordered the Ladder Section Hinge for the Midmade LEX / LUX loft ladders, I am sorry to hear you felt they were expensive. Unfortunately, since Midmade closed their UK branch a few years ago we have to import these spares from Sweden, which is why they are a lot more expensive than UK-made loft ladder spares, thank you for your feedback I will also pass this on to management. If you require anything else, please do not hesitate to get in touch with us! Many thanks.

Posted 2 years ago

“Good product, great value for money.”

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Posted 2 years ago

Good Afternoon Shaun, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and that you felt it was great value for money. Should you require anything else please do let us know.

Posted 2 years ago

“perfect service, thanks”

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Posted 2 years ago

Good Afternoon, many thanks for taking the time to leave us a review. We are pleased to hear you were happy with the service. Should you require anything else please do let us know.

Posted 2 years ago

“The Ladderstore team are extremely helpful and proactive. Quality and sturdy products give you great confident working at height at a really competitive price. I’ve tried a number of alternatives but they’re now my sole provider for all of my ladders. Paul Director”

Helpful Report

Posted 2 years ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are pleased to hear you think our team are helpful & proactive I will pass this on to our customer services! We are also glad to hear you feel our products are quality products and that we are now your sole provider for ladders. Should you have any future enquiries please do not hesitate to contact us! Thank you!

Posted 2 years ago

“A 5 star product, perfect for my uses. Very speedy delivery, excellent work all round. Well done and thank you.”

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Posted 2 years ago

Hi DE Property Maintenance, Thank you for taking the time to leave us a review. We are pleased to hear the DMAX ladder was suitable and arrived quickly. If you have any further queries please don't hesitate to get in touch! Thank you

Posted 2 years ago

“4 star - excellent. Hinges arrived timely and were spot on”

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Posted 2 years ago

Hi TLM Building Services, Thank you for taking the time to leave us a review. We are pleased to hear the hinges arrived promptly and that they were correct. We are also pleased to see the 4 stars and excellent feedback! If you require anything else in the future please don't hesitate to get in touch!

Posted 2 years ago

“Quick delivery and products as described.”

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Posted 2 years ago

Hi Tong Engineering, Thank you for taking the time to leave us a review. We are pleased to hear the delivery was quick and the products as described, if you require any further assistance please don't hesitate to get in touch! Thank you.

Posted 2 years ago

“Great service, I have used them many times, best prices, very best service, thank you. PHC Electrical Ltd”

Helpful Report

Posted 2 years ago

Good Morning PHC Electrical Ltd, thank you for taking the time to leave us a review. We are really pleased to hear you are happy with our service and competitive prices. Thank you for 5 stars! Should you require anything else please do not hesitate to get in touch. Thank you!

Posted 2 years ago

“Good product, good price, good delivery - what more do you need?”

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Posted 2 years ago

Hi Frederick, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product, the price and the delivery service. Please let us know if we can help with anything else in the future!

Posted 2 years ago

“Extremely knowledgeable and helpful, thank you for the great service.”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you found our team knowledgable and helpful, we are also glad to hear you felt we had great service. I will pass your feedback on to the rest of the team. Please do let us know if we can help with anything else!

Posted 2 years ago

“Quick delivery and quality products”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to leave us a review. We are really happy to hear that you felt the delivery was quick and that the quality of products is good. Please let us know if we can help with anything else.

Posted 2 years ago

“Great service, helpful, friendly and prompt delivery!”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service and that we were helpful & friendly! We are also pleased that you were satisfied with our delivery turnaround. Should you require anything else please don't hesitate to get in touch! Thank you again.

Posted 2 years ago

“Only quibble is that it took many weeks to come but perhaps the pandemic had something to do with that. Pretty good delivery service and an excellent high step ladder. Very stable, gives a lot of confidence but not too heavy to lug around. Recommended”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are sorry to hear that the ladder took a few weeks to arrive, unfortunately there were a material discrepency so the suppliers had to wait for material to arrive before manufacture. Please accept our sincere apologies about this. Should you require any further information please do let us know.

Posted 2 years ago

“Excellent customer service..easy to order and quick delivery. Had to call with a query..friendly, helpful staff. Would recommend and use again.”

Helpful Report

Posted 2 years ago

Hello, thank you for your feedback. We are glad to hear that our customer service was excellent and that the customer service team were friendly and helpful. We are also pleased to know you found it easy to order with quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 years ago

“I found Ladderstore customer service very friendly and helpful during my purchase of a Little Giant Ladder, also delivered quicker than expected. As for the ladder, expensive but well worth it, well built and can be used in many situations other ladders can’t accommodate.”

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Posted 2 years ago

Hi Dale, thank you for your lovely feedback. We are really pleased to hear our customer service team was friendly and helpful and that the order arrived quicker than expected. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Good product great service.”

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Posted 2 years ago

Hi Mark, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and service. Should you have any future enquiries please don't hesitate to contact us.

Posted 2 years ago

“All good, competetive price, good product and customer service”

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Posted 2 years ago

Hi Edward, thank you for taking the time to leave us a review. We are pleased that you thought the product and customer service was good and that we have competitive pricing. Should you require anything else please don't hesitate to get in touch.

Posted 2 years ago

“We have been using Ladderstore for a few years, they have always been helpful and offer very competitive prices. Deliveries are always on time and products are very good.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your kind feedback and for your continued support over the years. We are pleased to hear you are happy and that you feel we are helpful and provide competitive prices. Should you have any future enquiries you know where to find us! Please don't hesitate to get in touch!

Posted 2 years ago

“Really quick service and great price, delivered quick too, all the right boxes ticked.”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with our quick delivery service and great prices. We are also really pleased to hear we have ticked all the right boxes. Should you have any future enquiries please don't hesitate to get in touch, we are happy to help! Thank you for 5 stars!

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,081 reviews