Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,041 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great service and products. Reasonable price, and arrived quickly. Nothing to find fault with, and woudl happily recommend.”

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Posted 1 year ago

Good Morning Howard, thank you for taking the time to leave us a review we are pleased to hear you were happy with our service, the products offered, the pricing and also the delivery turn around. Thank you for your recommendation, should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“No problems.”

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Posted 1 year ago

Hi Gavin, thank you for taking the time to leave us a review. We are pleased to hear you are happy and that there were no problems, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very good product”

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Posted 1 year ago

“Got product that I wanted, good communication.”

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Posted 1 year ago

Good Afternoon Richard, thank you for taking the time to leave us a review, we are really pleased to hear the product was received and met expectations and that you were happy with the communication. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“service great website great ladders fantastic price fantastic”

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Posted 1 year ago

Good Afternoon Paul, thank you for taking the time to leave us a review, we are really pleased to hear you were happy with the service, website, products and price. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Cannot believe that a replacement lock for my midmade loft hatch cost me nearly £50.00. I didn't have the option to buy a cheaper on as the midmade was the only one that would fit. However, it has replaced the broken one and saved me the expense of a whole new hatch. Couldn't fault the service I received from ladderstore however, easy to use website, product was just as described and delivered on time.”

Helpful Report

Posted 1 year ago

Good Afternoon Nichola, thank you for taking the time to leave us a review. We are sorry to hear you were disappointed with the price of the loft hatch replacement lock. Unfortunately the UK Midmade branch closed down a number of years ago now so we are one of the only suppliers to still import these from abroad. We are pleased to hear the access solution was solved with the catch and that you were happy with the service and that our website was easy to use and the product was as described and delivered on time. Please accept our sincere apologies and thank you for your review.

Posted 1 year ago

“Great company. Helpful and friendly communication. Ladders were damaged in transit and Ladderstore replaced them within a few days.”

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Posted 1 year ago

Good Afternoon Geoff, thank you for taking the time to leave us a review, we are really glad to hear you were happy with the service provided and that you felt our team were helpful and friendly, I will pass these comments on. We are also sorry to hear your ladders were damaged in transit but glad this has now been resolved, apologies again. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“First time I used ladderstore for a customers loft ladder , I ordered on a next day delivery and the ladder arrived on time . I intend to order another loft ladder this week so I hope I get the same service .”

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Posted 1 year ago

Good Afternoon Steven, thank you for taking the time to leave us a review. We are pleased to hear your ladder arrived on time. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Always helpful and friendly”

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Posted 1 year ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service, I will pass your comments onto our team. Should you have any future requirements please don't hesitate to get in touch.

Posted 1 year ago

“Great product, great service, already recommended Ladderstore to a builder friend”

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Posted 1 year ago

Good Morning Nigel, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the product and the service provided and thank you for the recommendation. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I needed some information regarding a product Ladder Store provided the answers to my questions and I was then in the position to order what I needed The item was a Ladder Log. I wanted this item as on this site there are X 3 Sets of steps and all are different. They were all purchased 15 years earlier and before my time. There were no Safety Measures or checks completed on these Steps. A starting point was definitely needed along with supporting paperwork.”

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Posted 1 year ago

Good Morning Wendy, thank you for taking the time to leave us a review we are really pleased to hear that you got the answers you required. Should you have any further enquiries please do not hesitate to get in touch and a member of our team will be happy to help.

Posted 1 year ago

“The service from Ladderstore was excellent - product arrived as expected and it's a fantastic product so no concerns with anything.”

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Posted 1 year ago

Good Morning Nina, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and felt it was excellent. We are also glad to hear the product arrived as expected and that you are satisfied with the product. If you have any questions or any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Helpful and very efficient”

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Posted 1 year ago

Hi Sarah, thank you for taking the time to leave a review, we are pleased to hear you felt we were helpful and very efficient, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very good service and communication throughout my transactions. I have used Ladderstore twice recently and intend to use them again in the future to supply my small business. The Ladderstore staff were extremely helpful with my inquiries and Megan in particular went above and beyond in the customer service principle. My orders were both delivered quickly and very well packaged, Ladderstore prices are extremely competitive I found that they could not be beaten in the searches that I made online. The quality of the trestles that I purchased was extremely good and they are very robust, this is important to me as they are used commercially in my business. Overall very pleased with Ladderstore, very personalised service throughout well done keep up the good work.”

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Posted 1 year ago

Good Afternoon George, thank you for taking the time to leave us a review. We are really pleased to hear you felt you had good service and communications throughout your orders and that overall you were very pleased with us and our service. We are really happy to hear you felt our staff were helpful and that they went above and beyond and that the service received was personal, we are also glad that our prices are competitive. I will pass your comments on to our team and if you have any future enquiries please don't hesitate to get in touch. Thank you again!

Posted 1 year ago

“Ladderstore quickly answered a couple of questions about the item I was interested in.”

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Posted 1 year ago

Good Afternoon Patrick, thank you for taking the time to leave us a review we are pleased to hear we answered questions regarding the Timber Shelf Ladders quickly. Should you have any future enquires please don't hesitate to get in touch.

Posted 1 year ago

“I bought a telescopic ladder which is just what I wanted. You delivered it quickly and it has done what I hoped”

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Posted 1 year ago

Good Afternoon Christopher, thank you for taking the time to leave us a review, we are pleased to hear the ladder was suitable for your requirements and that it was delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I purchased a Youngman scaffolding tower from Ladderstore. I haven't used it yet but it looks well made and was what I was expecting. I'm sure that it handle anything I need to do. I was very impressed with the customer service provided by Ladderstore. I was concerned that the likely delivery vehicle would not be able to access my property, which is reached up a long, narrow farm track. Ladderstore contacted their courier and were able to organise delivery on a smaller van at no additional charge. I even received my order a day early. Many thanks for the great service.”

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Posted 1 year ago

Good Afternoon Alyson, thank you for taking the time to leave us a review. We are really pleased to hear you was impressed with the customer service from our team. I will be sure to share this review. If you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“From order to delivery first class and top quality ladders”

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Posted 1 year ago

Hi Ray, thank you for taking the time to leave us a review, we are pleased to hear you were happy with the service received and that you feel the ladders are top quality ladders. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Hi Delivery date has been moved back. Called the day before to confirm delivery was still on the 9/12 - was told it had been delayed and someone would call me to confirm new date - no call received so phoned again, spoke to Meg who was really helpful and apologetic and said delivery will be Monday/Tuesday next week. Disappointing because our engineers had been booked in along all with all the relevant permits & RAMS submitted to work and we now have to reschedule and complete new paperwork and we have no time to book in engineers elsewhere.”

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Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave us a review and again many apologies for the delays that you've encountered with your order. Unfortunately the slight delay was with our suppliers when manufacturing this bespoke item, however we agree this should have been communicated to you. I can see it is all booked for Monday and i'll ensure this is followed up next week. Please accept our sincere apologies.

Posted 1 year ago

“great service , and great prices”

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Posted 1 year ago

Ladderstore is rated 4.5 based on 1,041 reviews