Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,097 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,097 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I quickly found the items I was looking for on the website and ordering was simple. Delivery was faster than I was quoted.”

Helpful Report

Posted 7 months ago

Good Morning David, we are pleased to hear that you found exactly what you were looking for on our website quickly and that the ordering process was a breeze. Moreover, we are delighted that our delivery exceeded your expectations in terms of speed. Should you have any future enquiries please don't hesitate to contact us!

Posted 7 months ago

“This ladder is great. Delivery excellent”

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Posted 7 months ago

Good Morning Philippa, thank you for taking the time to leave us a review. We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are pleased to hear that the ladder is great, and we are delighted to know that the delivery exceeded your expectations. If you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Great device great ladders”

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Posted 8 months ago

Good Morning Neil, Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our products. Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“Ladder came on time. Good price.”

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Posted 8 months ago

Good Morning David, Thank you for taking the time to leave us a review. We are thrilled to hear that your ladder arrived on time and that you found our price to be good. Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“I ordered a telescopic loft ladder, website easy to navigate, competitive prices and very fast delivery.”

Helpful Report

Posted 8 months ago

Good Morning Peter, thank you for taking the time to leave us a review, we are pleased to hear about your positive experience with the telescopic loft ladder you ordered. Easy navigation on the website, competitive prices, and swift delivery are essential factors when making a purchase. If you need any further assistance please don't hesitate to get in touch.

Posted 8 months ago

“I ordered the ladder online at the weekend and it was delivered early on the following Tuesday. I had been informed that it would be delivered on the Tuesday so it was expected. There was no extra charge added for delivery and the ladder was exactly as described on the website. The delivery guy put the ladder safely at the side of our house behind our gates for me to sort out later. Superb service, I can't suggest how it could have been improved.”

Helpful Report

Posted 8 months ago

Good Morning Keith, I’m glad to hear that you had such a positive experience with your ladder delivery! It sounds like everything went smoothly, from the accurate delivery timing to the safe placement of the ladder. If you ever need assistance with anything else please don't hesitate to contact us.

Posted 8 months ago

“I was looking for an addition for my ladders. The website for Ladderstore was easy to use and found my item easily. The value was good and the delivery was very quick. All in all, the service from this company was top notch and I'll definitely use them again.”

Helpful Report

Posted 8 months ago

Good Morning John, thank you for taking the time to leave us a review. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We're delighted that you found our website easy to use and that it helped you quickly find the addition you were looking for your ladders. We also take pride in our prompt delivery service, and we're glad that your order arrived quickly.Should you have any future enquiries please don't hesitate to get in touch!

Posted 8 months ago

“Excellent service provided from order to delivery”

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Posted 8 months ago

Good Morning Frank, thank you very much for taking the time to share feedback. We're thrilled to hear that you received excellent service from the moment you placed your order until its delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 8 months ago

“Quick service Great value Would recommend”

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Posted 8 months ago

Dear Wyn,Thank you so much for your fantastic 5-star rating of Ladderstore! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It's great to know that our quick service and great value met your expectations. We aim to provide excellent customer service while ensuring our products are competitively priced. We sincerely appreciate you recommending Ladderstore to others.

Posted 8 months ago

“Great prices and super quick delivery. No hassle at all, would definitely recommend!”

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Posted 8 months ago

Good Morning Joe ,Thank you so much for your fantastic 5-star rating of Ladderstore! We are pleased to hear you were happy with our prices, delivery and the hassle free experience. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Great service and all at a very good price!”

Helpful Report

Posted 8 months ago

Good Morning David, Thank you so much for taking the time to leave us a review. We are pleased to hear you are happy with the service and price. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Whilst there was a manufacturing problem I was kept updated from the start until my item arrived, the problem was excellent quality.”

Helpful Report

Posted 8 months ago

Good Morning Patrick, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided, we understand that there was a manufacturing problem with your item, but we are glad to know that you were kept updated from the very beginning until its arrival. Providing timely updates and maintaining excellent quality are of utmost importance to us, and we're glad to hear that we exceeded your expectations in addressing the issue. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Telescopic loft ladder arrived on time. It's a great upgrade to my standard sliding aluminium ladder and was easy to fit.”

Helpful Report

Posted 8 months ago

Good Morning Tim, thank you for taking the time to leave us a review. We truly appreciate your kind words and feedback. We're thrilled to hear that the telescopic loft ladder arrived promptly and was a great upgrade from your standard sliding aluminium ladder. It's fantastic that the installation process was hassle-free for you as well. Your satisfaction is our top priority, and we're glad we could meet your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to contact us.

Posted 8 months ago

“Ladderstores website is so comprehensive that it was easy to find a new loft ladder that met my specifications. I must mention the comprehensive fitting instructions available on line which enabled me to more easily make my decision to order. Two days later they arrived by courier and fitted as a DIY project the following day. No issues fitting them. But I must say a second pair of hands would have been useful. Great company to do business with.”

Helpful Report

Posted 8 months ago

Good Morning Stuart, thank you for taking the time to leave us a review. We truly appreciate your kind words and feedback. We are thrilled to hear that our website was able to provide you with a comprehensive selection of loft ladders that met your specifications. Our team takes great pride in ensuring that our customers have a seamless and hassle-free shopping experience. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“No problems at all”

Helpful Report

Posted 9 months ago

Good Afternoon Audrey ,Thank you for taking the time to leave a review. We are pleased to hear you were happy with the ordering process and you had no problems. Should you have any future enquiries please don't hesitate to get in touch.

Posted 9 months ago

“Prompt delivery. As described.”

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Posted 9 months ago

Good Afternoon John, thank you so much for taking the time to leave us a review. We are delighted to hear that you found our delivery prompt and the product description accurate. Should you have any future enquiries please don't hesitate to get in touch!

Posted 9 months ago

“Hassle free transaction all very quick and business like. Have had no need to contact outside of this so cant comment on that. THe packaing it came in was - if anything - maybe over the top! - as it is not a fragle thing - but better safe etc etc Happy Customer!”

Helpful Report

Posted 9 months ago

Dear Alan, Thank you so much for taking the time to leave us a review. We greatly appreciate your kind feedback and are thrilled to hear that your transaction was hassle-free and efficient. Should you have any future enquiries please don't hesitate to get in touch.

Posted 9 months ago

“Great service guys”

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Posted 9 months ago

Good Afternoon Paul, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service. Should you have any future enquiries please don't hesitate to contact us.

Posted 9 months ago

“Fast srevice and great products”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave us a review. We are pleased to hear you felt our service was fast and we have great products, we are delighted that we could meet your expectations. Should you have any future enquiries please don't hesitate to contact us.

Posted 9 months ago

“My son is the one who uses the ladder,he is full of praise for it, especiallythe individual stabilizer legs.”

Helpful Report

Posted 9 months ago

Good Afternoon Graham, Thank you so much for taking the time to leave us review. We are pleased to hear that you and your son are satisfied with your ladder from Ladderstore. Should you have any future enquiries please don't hesitate to contact us.

Posted 9 months ago

Ladderstore is rated 4.5 based on 1,097 reviews