Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“I found ladderstore very easy to deal with, my enquiry was dealt with promptly and my subsequent order processed and acknowledged professionally. Any after sales queries, ie delivery dates and proof of delivery were also dealt with efficiently.”

Helpful Report

Posted 4 years ago

Hi There, Thank you very much for your review. I'm glad to hear you are happy with the service you receive. I have passed your comments on to my colleague who deals with your orders and should you need anything else in future I'm sure she will be happy to help. Kind Regards Ladderstore

Posted 4 years ago

“The ladder was delivered in good time, and has proved to be as useful and versatile as I'd expected. Quality is excellent, and it's been easier than I expected to customise and use.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review. I'm glad we got it delivered in good time. The Little Giant ladders are an excellent product and I'm pleased to hear it's the right product for you. Kind Regards Ladderstore

Posted 4 years ago

“No real communication on exactly when to expect delivery. Item was packaged in a very poor way upon arrival.”

Helpful Report

Posted 4 years ago

Good afternoon and thank you for leaving a review. We always welcome feedback like this so we can improve our service in the future. I can see you have a new quote on our system so should you go ahead with this we will request extra packaging on these items.

Posted 4 years ago

“Item as described, and of good quality. Shipped to a mainland address of a friend without complication, before I picked it up and took it off to Orkney”

Helpful Report

Posted 4 years ago

Good Morning Andy, We are glad to hear we were able to organise shipping for you and you got it over to Orkney without issue. Should you ever need anything else please don't hesitate to get in touch! Kind Regards Ladderstore

Posted 4 years ago

“Excellent website, plenty of choice and quick delivery.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review. We do always endeavour to keep our website up to date with the best product offering we can. We are glad you found what you needed. Kind Regards Ladderstore

Posted 4 years ago

“Ladder store has a large variety of ladders with a clear website that makes ordering very easy.”

Helpful Report

Posted 4 years ago

Good Morning, I'm happy to hear you found it easy to find what you were looking for with ease. My colleague works hard to keep the website as user-friendly as possible so I'm sure he will be pleased to read your review! Kind Regards Ladderstore

Posted 4 years ago

“First class service well done”

Helpful Report

Posted 4 years ago

Good Morning Richard, Thanks for your review. I'm glad to hear you are happy with the service Ladderstore provided. Kind Regards Ladderstore

Posted 4 years ago

“great service great products good price”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are glad you are pleased with the service Ladderstore provided. Kind Regards Ladderstore

Posted 4 years ago

“Quality trade ladders @ an excellent price with a prompt delivery”

Helpful Report

Posted 4 years ago

Good Morning Tony, Thank you for leaving us a review. We are glad you got what you were looking for. Kind Regards Ladderstore

Posted 4 years ago

“Ladder came with the stay missing from the bottom. After a phone call same was dispatched and arrived a few days later. product is good and at a good price”

Helpful Report

Posted 4 years ago

Hi Keith, Thanks for leaving a review. Sometimes things do get separated in transit but I'm glad our customer service team were able to get the issue sorted in a timely manner for you. Kind Regards Ladderstore

Posted 4 years ago

“Very good & prompt service.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review. We are glad you are happy with your order. Kind Regards Ladderstore

Posted 4 years ago

“The boss of ladder store went out of his way to ensure we had our product on time”

Helpful Report

Posted 4 years ago

Hi Citi Group, I'm glad to hear we were able to get your product to you within the timeframe required. Should you ever need anything in future please do not hesitate to get in touch. Kind Regards Ladderstore

Posted 4 years ago

“Nice product and quick delivery - what is not to like The price was a little more than I wanted to pay but the chosen ladder was perfect for the limited loft entrance space that we have”

Helpful Report

Posted 4 years ago

Hi Graham, I'm glad you are happy with the loft ladder you ordered. They are a really good product for smaller loft spaces so I'm pleased to hear you went for the right one! Kind Regards Ladderstore

Posted 4 years ago

“great service will definitely use again!”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for leaving us a review. Happy to hear you were pleased with the service. Next time you need anything, let us know! Kind Regards Ladderstore

Posted 4 years ago

“Very pleased. Quick delivery, good price and very happy with the quality. What more can I say? Well done.”

Helpful Report

Posted 4 years ago

Hi There, Thank you for your review. It is always nice to hear when we are doing things well and I'm pleased to hear you are happy with the product you received. Kind Regards Ladderstore

Posted 4 years ago

“Very attentive and knowledgeable staff. I was advised what would work best for my requirements and it arrived within 2 days of ordering it!”

Helpful Report

Posted 4 years ago

“Ladder as described arrived on time”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. I'm glad you are happy with the service provided by Ladderstore Kind Regards Ladderstore

Posted 4 years ago

“I received the parts quickly, ordering process was smooth and the parts were high quality so very pleased. I would highly recommend this company.”

Helpful Report

Posted 4 years ago

Thank you very much Nicola for taking the time the leave us a review. I'm glad to hear the ordering process was smooth and you are happy with the parts you received. Kind Regards Ladderstore

Posted 4 years ago

“I ordered 3 ladders which were listed as in stock on the website. Once payment was received a few days later I was informed the ladders were not in stock and would have to be made. A few weeks later the ladders were delivered with the correct delivery note but incorrect products. Collection then had to be arranged and the ladders made and then delivered again. This process lasted over a month, during which I had to hire similar products as to complete a project we were working on. Nothing was suggested from Ladderstore as a gesture. Or what I would consider a genuine apology.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave a review. I have had a look at this order and I can see there were multiple problems with this delivery. We were badly let down by the stock and specification of these items from the manufacturer and have now amended our website accordingly to avoid this happening again. Please do accept our sincere apologies for the trouble you had with this order. Kind Regards Ladderstore

Posted 4 years ago

“Despite a privacy policy which states "Your Personal Information will not be disclosed to other businesses within Wardworth Ltd or to any third parties" they have apparently given my name and email address to this marketing company.”

Helpful Report

Posted 4 years ago

Good Afternoon, Apologies for the stock problems we had with the line you ordered and any issues this may have caused. The reviews system is encrypted and is just a service to gather the reviews. No personal data is shared with this company. Kind Regards Ladderstore

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,043 reviews