Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great service, excellent advice given when I phoned and the ladder was delivered promptly.”

Helpful Report

Posted 3 years ago

Hi Brendan, Thank you for your review. We are glad to hear that you are happy with our service, that our team was able to provide excellent advice, and that the ladder was delivered quickly. Please do bear us in mind should you have any other enquiries.

Posted 3 years ago

“Great Ladder, Great Service. Thank-you.”

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Posted 3 years ago

Hello Mike, Thank you for your feedback. We are pleased to hear you are happy with the Ladder and happy with the service provided. Should you have any further enquiries, please don't hesitate to contact us!

Posted 3 years ago

“A very efficient. Company to deal with. I’d ordered the wrong size ladder and they exchanged it without any bother whatsoever.”

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Posted 3 years ago

Hi, Thank you so much for taking the time to leave us feedback. We are pleased to hear you are happy with the service provided.

Posted 3 years ago

“Great product range and fantastic service I will definitely order from ladder store in the future”

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Posted 3 years ago

Hi Gary. Thank you so much for your feedback we are pleased to learn that you are happy with our extensive range of products and with our service. Should you have any further enquiries please do not hesitate to contact us, we are happy to help!

Posted 3 years ago

“Great product, great service”

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Posted 3 years ago

Hi Daniel, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the product and the service provided. Should you have any further enquiries please do not hesitate to contact us.

Posted 3 years ago

“Easy transaction from selections on line. An honest and trustworthy supplier Arrived on time as communicated. Robust and sturdy product.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave a review. We are pleased to hear you are happy with the ease of transaction, that the product is robust and sturdy and that it arrived on time. Thank you for your lovely comments about us being honest and trustworthy. We are pleased to hear that. Should you require any further access equipment or accessories, please don't hesitate to contact us. Thank you again.

Posted 3 years ago

“Ladderstore had exactly what I needed - a small but important lock for an old loft ladder. It arrived in good time and fitted perfectly. So very haappy”

Helpful Report

Posted 3 years ago

Hi John, Thank you for taking the time to leave a review. We are happy to hear that you are happy with your product and we are pleased to know that it arrived in good time.

Posted 3 years ago

“Good web site, easy ordering, quick delivery.”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for the review. We are pleased to hear you are happy with our website, ease of ordering, and quick delivery. Should you require any further equipment please do not hesitate to contact us.

Posted 3 years ago

“This firm is top class. Ordered a set of loft ladders that arrived two days later. Unfortunately, a bit of light damage occurred to one of the parts during shipping. I called and explained that because these are load bearing devices I wasn't happy about even a little damage. They apologised that they couldn't just send the damaged part and would have to send a completely new set of ladders. No extra cost, no request for returns. Unbelievable customer service and an excellent product. 10 out of 10”

Helpful Report

Posted 3 years ago

Hello, thank you for taking the time to leave us a review. We are glad to hear you are happy with our company. We are very sorry to hear that your order arrived with damage. Unfortunately, these things sometimes just happen in transit, we do apologise for any inconvenience this may have caused you. We are really pleased to hear that the issue was rectified and despite this, you are happy with both the replacement and the service provided by our team. Should you need any further access equipment or accessories, please don't hesitate to contact us. Thank you again.

Posted 3 years ago

“Excellent service and extremely friendly staff Only down side is your curriers sometimes damaged goods in transit”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave a review. We are glad to hear that you are pleased with the service from our friendly team. We are sorry to hear that you have had some issues with damages, sometimes things do get damaged in transit and we do put in measures to avoid this from happening. To find out more about damages and returns please visit our website or call us on 01204 590232.

Posted 3 years ago

“Delivery and Customer Services. Unfortunately I had Scandanavian Loft Ladders that were installed over fifteen years ago. When you went on to the manufacturers website, these were the only stockist. Part were expensive, but much cheaper than a new loft ladder.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to leave a review. We are pleased to hear you are happy with our delivery and customer services.

Posted 3 years ago

“Was looking for a stabiliser online and couldn’t find one. There was one on the Ladderstore site but I wasn’t able to buy it. When I phoned it was because there was only one left. They were so helpful as they sent it the next day after I paid online. Would definitely use them again.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Thank you for taking the time to leave a review, we are pleased to hear you are happy with the service from our helpful team. We are also pleased to hear that your order arrived in a timely manner on our next day delivery service. Should you have any further enquries, please don't hesitate to contact us!

Posted 3 years ago

“Excellent selection of BRITISH made ladders great prices. Arrived within three days 1st class service.”

Helpful Report

Posted 3 years ago

Hi Nicholas. Thank you for your feedback. We are pleased to hear you are happy with the variety of ladders we stock and also with our pricing. We are also glad to hear that the delivery was in a timely manner. Should you need any further access equipment in the future please do not hesitate to contact us.

Posted 3 years ago

“Really pleased with the service and the ladder is study but lightweight. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Amanda, thank you for taking the time to leave us a review. We are happy to hear you are pleased with the ladder and also the service. Should you have any other access enquiries please do not hesitate to contact us. Thank you again for the recommendation!

Posted 3 years ago

“Everything from ordering to delivery and quality of goods was first class.”

Helpful Report

Posted 3 years ago

Hi, Kenneth thank you for taking the time to leave us a review. We are glad to hear that the experience you had with ordering from our company was a good one from start to finish. We are also pleased you are happy with the quality of the product. Should you have any further access enquiries please don't hesitate to contact us!

Posted 3 years ago

“Took a few months to sort out but everything was helpful”

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Posted 3 years ago

Hi John, thank you for taking the time to leave us a review. Many apologies it took so long to complete your order, I can see that you ordered the Midmade hinges, unfortunately, these are shipped from overseas so we had to wait for stock. I do apologise it took a while. Should you need anything else in the future then please don't hesitate to contact us.

Posted 3 years ago

“The order was handled efficiently, product was as described and delivered promptly.”

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Posted 3 years ago

Hi Chris, thank you for taking the time to leave us a review. We are pleased to hear that your order was handled efficiently and that it was delivered promptly. Should you have any further enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Quick& efficient”

Helpful Report

Posted 3 years ago

Hi George, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the service provided and that it was quick and efficient. Should you have any further enquiries please don't hesitate to contact us.

Posted 3 years ago

“As my ceiling is very high the pole was way too short this should have been double the length as I also bought an extension ladder kit for this reason until I purchased a a longer pole I had to use ladders to reach the hook to pull down the ladders other than that they do as purchased for thanks Denise.”

Helpful Report

Posted 3 years ago

Hi Denise, Thank you for taking the time to leave us a review. We are sorry to hear that the pole was too short, I have passed your comments on to the supplier. We are pleased to hear you sourced a longer pole and that the ladders are suitable for your requirements. Should you have any further enquiries then please don't hesitate to contact us!

Posted 3 years ago

“Simple website to navigate, easy ordering process and told what was happening to the order. The product is very good and met my daughter in laws very high standards”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for your feedback. We are pleased to hear that the website was easy to navigate and it was easy to order. We are also really happy to hear that it met your daughter-in-law's expectations. Should you have any further enquiries then please don't hesitate to contact us.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,042 reviews