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Ladderstore Reviews

4.5 Rating 1,044 Reviews
88 %
of reviewers recommend Ladderstore
Company Reviews Product Reviews
1,334
 Metrics Info
4.5
Based on 1,044 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Ladderstore Reviews

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous
Verified Buyer
“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”
Helpful Report
Posted 6 years ago
I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore
Posted 6 years ago
Mrs June Heron
Verified Buyer
“Delivery was on time and took little time for the builder to install”
Helpful Report
Posted 6 years ago
Colin Campbell
Verified Buyer
“High quality aluminium steps, good value, delivered quickly.”
Helpful Report
Posted 6 years ago
Allan Maclean
Verified Buyer
“Very easy to deal with. Responded quickly on the phone and identified what would be best for my needs. Kept me informed all the way through, and prompt delivery. Excellent product too!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great service and best ladder I have ever bought.”
Helpful Report
Posted 6 years ago
THE COMEDY UNIT
Verified Buyer
“Fast delivery”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“First order was missing a part. However the customer service team quickly rectified. Great service”
Helpful Report
Posted 6 years ago
David Bulger
Verified Buyer
“I have purchsed 3 Hailo ladders of different types and different occassions and have found it easy to place an order at a good price and delivery has been prompt every time. I have been very pleased with the service and the products.”
Helpful Report
Posted 6 years ago
William A Hawkins
Verified Buyer
“The ladder I ordered is GREAT”
Ladderstore 3 star review on 19th July 2018
Helpful Report
Posted 6 years ago
Good Afternoon, Thank you for your order and I am glad you are pleased with the final product. We welcome all feedback on orders and I'm sorry that you weren't kept up to date with the manufacturing and delivery progress. We will use this feedback to improve our future service. Kind Regards, Ladderstore
Posted 6 years ago
BROCK CARMICHAEL ARCHITECTS
Verified Buyer
“Replacement part was exactly what I needed to fix my loft ladder. Service was quick and efficient. Price was good value.”
Helpful Report
Posted 6 years ago
Driveline UK Ltd
Verified Buyer
“Outstanding customer service with great value quality products.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Super ladder, good price, speedy delivery – just rather annoyed that delivery left it in the front garden without ringing the bell to say so. I was in the house all the time, waiting for delivery so I could then go out on an urgent errand. Wasted the next hour or so waiting – when it was there (free for anyone to walk off with it, not a reassuring thought) all along.”
Helpful Report
Posted 6 years ago
John Middlebrough
Verified Buyer
“great service.and great prices . have used them twice now”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Expellant service easy on line ordering”
Helpful Report
Posted 6 years ago
Catherine Mitchell
Verified Buyer
“I needed a pat to repair my exisiting loft ladder and the company that had made it had been taken over and no longer supplied the parts. I sent Ladderstore a request and pictures of the broken part and they were able to find an alternative part that fitten my ladder. Fast response and excellent customer service. Highly recommended. Thank you.”
Helpful Report
Posted 6 years ago
Timothy Philpot
Verified Buyer
“The Latter was delivered on time, as specified, well packaged and is a great product. The extra stabilizer bar I ordered works well but is a little frustrating in that the ladder can no longer be locked together when being stowed (as the bar gets in the way). However this is a attribute of the manufactures design not the Ladder store.”
Helpful Report
Posted 6 years ago
Mr Mikowski
Verified Buyer
“Good price for my ladder, easy to communicate with and very quick to resolve the issue I had with their courier service”
Helpful Report
Posted 6 years ago
BRANDON HIRE
Verified Buyer
“PART FOR OLD LOFT LADDER SAVED SPENDING OUT ON A NEW ONE AT LOTS MORE THAN THE SMALL PART COST”
Helpful Report
Posted 6 years ago
JAMES BEADLE
Verified Buyer
“Was very easy to install the bottom bar which made it vertical stable when working at height.A very good ladder at a good price”
Helpful Report
Posted 6 years ago
Brian Payne
Verified Buyer
“They supplied an excellent loft ladder at a reasonable price.”
Helpful Report
Posted 6 years ago
Ladderstore is rated 4.5 based on 1,044 reviews
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