Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,060 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good prices, good products”

Helpful Report

Posted 6 years ago

“Staff were unhelpful with a return to exchange the ladder (branded) which was very heavy in weight for another ladder of low weight but expensive (light weight). Indeed, it was just a mere collection of the packed ladder and providing another. The un-helpfulness approach forced me to bear courier charges. I was frustrated as no response came although they said they would help me quickly with my request. Would not ever buy from them.”

Helpful Report

Posted 6 years ago

Many apologies that you were not satisfied with the service in exchanging your ladder. Unfortunately the carriers can not offer a collection and a delivery at the same time as these are different services and have to be booked separately. We do put all the specifications for the products online and do ask that people double check the size/weight of the item before ordering to avoid any costs for return. Ladderstore

Posted 6 years ago

“Excellent service, knowledgeable staff and brilliant product. Perfect”

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Posted 6 years ago

“Ordered ladder with next day delivery, which did not come. Waited another day in case. Did not come. Contacted company to find it had been held back a few weeks but I had not been told. Had to ask for my money back for the next day delivery. Ladder arrived and is as advertised.”

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Posted 6 years ago

“This ladder looks great and works really well. We both feel really safe on it.”

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Posted 6 years ago

“Good service, prompt delivery and excellent product. No fuss, no bother.”

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Posted 6 years ago

“Fast, friendly service. The ladder wasn’t cheap but you certainly get what you paid for. I would never go into our loft with out old ladder but now it’s not an issue, feels very safe and secure - no wobbling as you climb up.”

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Posted 6 years ago

“The product - an aluminium step ladder - was delivered promptly and is of an excellent quality. Very happy.”

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Posted 6 years ago

“Excellent ladder delivered in very good time at a very good price.”

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Posted 6 years ago

“I am afraid to say that the ladder was twisted - out by about 10 or 15 degrees - suspect either damage in transit or unseasoned timber being used.- probably the latter according to my carpenter who carried out all that could be done by cutting a piece off the foot on one side to try to correct the imbalance.”

Helpful Report

Posted 6 years ago

Good Afternoon, Sorry to hear you were unhappy with the item you ordered from Ladderstore. If you are unhappy with the quality of the item we supply please never hesitate to contact us and we can get this rectified either by way of replacement or repair. Ladderstore

Posted 6 years ago

“Your order system needs an overhaul it cost me two Ladders when I wanted one”

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Posted 6 years ago

“The product was at a good price, good quality and delivered on time.”

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Posted 6 years ago

“Perfect for the job , excellent quick delivery Thankyou”

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Posted 6 years ago

“Good price good product speedy delivery”

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Posted 6 years ago

“Good quick delivery”

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Posted 6 years ago

“Had the part that I needed!”

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Posted 6 years ago

“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”

Helpful Report

Posted 6 years ago

I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore

Posted 6 years ago

“Delivery was on time and took little time for the builder to install”

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Posted 6 years ago

“High quality aluminium steps, good value, delivered quickly.”

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Posted 6 years ago

“Very easy to deal with. Responded quickly on the phone and identified what would be best for my needs. Kept me informed all the way through, and prompt delivery. Excellent product too!”

Helpful Report

Posted 6 years ago

Ladderstore is rated 4.5 based on 1,060 reviews