Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,079 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

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Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and excellent product”

Helpful Report

Posted 4 weeks ago

Good Morning Rob, Thank you for your fantastic review! We're pleased to hear that your order was delivered quickly and that you're happy with the product. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to contact us!

Posted 2 weeks ago

“Excellent steps, solid, easy to both carry and store in a small gap. Expensive but worth the money”

Helpful Report

Posted 1 month ago

Dear Neil, Thank you for your wonderful review! We're delighted that you find our steps excellent, solid, and easy to carry and store. We believe quality is important, and we're glad you feel it's worth the investment. If you have any further questions or need assistance please don't hesitate to contact us.

Posted 4 weeks ago

“The purchased items were delivered on time and in excellent condition.”

Helpful Report

Posted 1 month ago

Dear John, Thank you for your excellent review! We're thrilled to hear that your items arrived on time and in great condition. Your satisfaction is our top priority, and we appreciate your kind words. If you have any questions or need assistance in the future please don't hesitate to contact us!

Posted 4 weeks ago

“Great service and kept informed of the order progress throughout. Very quick delivery which was included in the price making my replacement step ladder feet even better value. The feet were super quality and fitted directly restoring the safety of the ladder. I'd highly recommend using ladderstore to anyone with a requirement for quality & service. Many Thanks.. Shaun..”

Helpful Report

Posted 1 month ago

Dear Shaun, Thank you for your amazing review! We’re thrilled to hear you had a positive experience with our service and that the delivery met your expectations. It’s great to know the step ladder feet restored the safety of your ladder. Your recommendation means a lot to us! If you need any assistance in the future, please don't hesitate to contact us!

Posted 4 weeks ago

“Quick and easy. Had damage via delivery but quickly resolved, and replacement ladder was a more expense one but they honoured the same price as had no stock left of original one. No hassle + great service = happy customer!”

Helpful Report

Posted 1 month ago

Dear Steven, Thank you for your fantastic review! We're so pleased to hear that we were able to resolve the delivery issue quickly and that you were happy with the replacement ladder. Providing hassle-free service is what we strive for, and it’s great to know we met your expectations. If you need anything further, please don’t hesitate to contact us!

Posted 4 weeks ago

“Item received reasonably soon after placement of the order. Item is fine - ie fit for purpose.”

Helpful Report

Posted 1 month ago

Dear Stephen, Thank you for your review! We’re glad to hear that your item arrived reasonably soon and is fitting for your needs. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to contact us!

Posted 4 weeks ago

“Ordering from Ladderstore was quick and straight forward, fantastic service thank you!”

Helpful Report

Posted 1 month ago

Dear Maddie, Thank you for your fantastic review! We're so pleased to hear that your ordering experience with Ladderstore was quick and straightforward. We strive to provide excellent service, and your feedback is appreciated. If you have any questions or need assistance in the future, please don't hesitate to contact us!

Posted 4 weeks ago

“Great to find the spare parts for a 30 year old Youngman loft ladder. Many thanks”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your fantastic review! We're so pleased to hear that you found the spare parts for your 30-year-old Youngman loft ladder. If you need any further assistance or have questions in the future, please don't hesitate to contact us!

Posted 4 weeks ago

“Very happy with the sevice from Ladderstore.”

Helpful Report

Posted 1 month ago

Dear Christopher, Thank you for your fantastic review! We're delighted to hear that you were very happy with the service from Ladderstore. Your satisfaction is our priority, and we appreciate your support. If you need anything further please don't hesitate to contact us.

Posted 4 weeks ago

“The website is easy to use and delivery was quick and efficient. Very pleased with the service and the market-leading price of the ladder I bought. Would recommend. Thanks for the great service!”

Helpful Report

Posted 2 months ago

Dear Paul, Thank you for your fantastic review! We're so pleased to hear that you found our website user-friendly and that your delivery experience was quick and efficient. Your recommendation means a lot to us! If you need anything else, just let us know.

Posted 4 weeks ago

“Delivery was above and beyond, extremely helpful and informative.”

Helpful Report

Posted 2 months ago

Dear Barrie, Thank you for your amazing review! We're thrilled to hear that our delivery service exceeded your expectations and that you found our team helpful and informative. Should you need anything else, feel free to reach out anytime!

Posted 2 months ago

“Haven’t installed ladder yet, but price was very good and delivery quick. Packaging is perfect.”

Helpful Report

Posted 2 months ago

Dear Paul, Thank you for your wonderful review! We're glad to hear that you found our prices competitive and that your delivery was prompt. If you have any future enquiries please don't hesitate to get in touch!

Posted 2 months ago

“Great all round, perfect ladder and helpful service.”

Helpful Report

Posted 2 months ago

Dear Joanna, Thank you so much for your fantastic review! We're delighted to hear that you're happy with both your ladder and our service. If you need any further assistance or have questions in the future, we're here to help!

Posted 2 months ago

“Great product/company let down by poor courier service”

Helpful Report

Posted 2 months ago

Dear Murray, Thank you for your excellent review and for highlighting our product! We appreciate your feedback regarding the courier service and we’ll be sure investigate and address that. If you have any further enquiries, please don’t hesitate to reach out.

Posted 2 months ago

“I won’t be using them again . They don’t seem to be able to deliver my item”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the issues you've faced with your delivery. Looking in to it it seems it was delayed due to a delay in the network caused by the Christmas rush. I have since checked and can see it has now been delivered. Your feedback is vital, and we will use it to improve our service moving forward. We are extremely sorry for the delay.

Posted 2 months ago

“Professional and friendly service. I had a query about the ladder's delivery and the lady was very helpful and responsive. I needed a speedy delivery so that my builders could install the loft ladder before they finished works at my place. The ladder arrived as promised on the day I expected it; so in good time. Thank you Ladderstore!”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you for your fantastic review! We're so pleased to hear that our team was able to assist you with your delivery query and that the ladder arrived right on time for your builders. If you need any further assistance or have more questions, please don't hesitate to reach out.

Posted 2 months ago

“Ordered a part which was not expensive but needed. Paid for the item in October. Website said “in stock”. Waited for nearly 2 months and then told it would be Mid -January at the very earliest. Didn’t even offer an apology.”

Helpful Report

Posted 2 months ago

Hi John, First of all thank you for leaving a review, feedback does help us improve going forward. We are however sorry to hear that you were unhappy with our communication regarding the item you ordered. At the time of order our website page did state an estimated delivery data of November which is outlined on the product page and at checkout. Unfortunately this item became out of stock and we advised of a delay. From our records this was communicated swiftly with an apology for the delay. After communication you decided to cancel your order which was issued within 24 hours. We are sorry you did not feel our service met your standards this time.

Posted 2 months ago

“I needed a strong loft ladder to provide access to a mezzanine floor being constructed in my garages. My builder recommended this telescopic ladder, delivery was very quick and the quality of product was excellent, very solid and safe.”

Helpful Report

Posted 2 months ago

Dear Tony, Thank you for your fantastic review! We're thrilled to hear that the telescopic ladder meets your requirements and that you appreciated the quick delivery and high-quality design. If you have any further questions or need assistance in the future, feel free to reach out!

Posted 2 months ago

“Easy to order goods, well packaged and quick delivery. Everything as described”

Helpful Report

Posted 2 months ago

Dear Peter, Thank you for your wonderful review! We're so glad to hear that you found the ordering process easy and that your goods arrived well packaged and quickly. If you need any further assistance, don't hesitate to reach out!

Posted 2 months ago

“Good speedy service!”

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Posted 3 months ago

Dear Gary, Thank you for taking the time to leave us a review. We're so pleased to hear that you experienced good speedy service with us. If there's anything else we can help you with, just let us know!

Posted 3 months ago

Ladderstore is rated 4.5 based on 1,079 reviews