Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,041 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and resolved an issue I had with a product efficiently for me”

Helpful Report

Posted 2 years ago

Hi Ben, thank you for taking the time to leave us a review. We are sorry to hear you had an issue with the order but we are pleased to hear it was resolved efficiently and that you felt our service was great. If you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Smooth”

Helpful Report

Posted 2 years ago

Hi Michael, thank you for taking the time to leave us some feedback, we are pleased to hear you were happy with our company and that everything went smoothly. If you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Very helpful particularly when I returned an item, I was refunded promptly.”

Helpful Report

Posted 2 years ago

Good Afternoon Derek, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and found us to be helpful when your item was returned and that your refund was processed quickly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Always easy to deal with and prompt in all correspondence.”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to leave us a review, we are pleased to hear you are happy with the service and that you feel we are easy to deal with and prompt with correspondence. Should you have any further enquiries please don't hesitate to get in touch, we are happy to help!

Posted 2 years ago

“3.......some issues over delivery. On receipt the 2 bolts to attach the bottom stabalising bar were too short and slightly bent. Had to buy 2 more to fit.”

Helpful Report

Posted 2 years ago

Good Afternoon Matt, thank you for taking the time to leave us a review. We are very sorry to hear you had issues with the delivery and that the bolts were too short, please do get in contact if you wish to discuss this further. Please accept our sincere apologies for the issues you have had.

Posted 2 years ago

“Great service again from a trusted company.”

Helpful Report

Posted 2 years ago

Good Afternoon Donald , thank you for taking the time to leave us a review. We are so glad to hear you are happy with the service provided. Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Great service and communication with the store afterwards, hence five stars:)”

Helpful Report

Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided and the communication with Ladderstore. Thank you for 5 Stars! Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Ordered a HoME PRo Lightweight Aluminium Platform Step 4 Tread ladder and it arrived on time, well packed. Appears to be a very good product for home use, light weight but very stable. Thank you to Ladderstore.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review, we are pleased to hear you are happy with the ladder and that it arrived on time. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 years ago

“Good site to navigate- rec'd order confirmation & invoice then nothing. No email/text to advise of delivery date. Eventually emailed the company who in fairness responded promptly & included a link 'to rearrange' delivery? Advised tried to deliver it in two occasions but hadn't bothered to contact us or leave a calling card. Following receipt of the link - the product did then arrive, initially to the wrong house but got here eventually. Not impressed with lack of initial contact but have to say the customer service was excellent & all was resolved. I do wonder if the company failed to send the initial link via email to arrange delivery in the first instance? Who knows? But can't knock them on customer service & continued assistance & for this alone I would definitely recommend this company going forward. Such a refreshing change to have contact with an actual person & not an automated service.”

Helpful Report

Posted 2 years ago

Hi Sandra, thank you for taking the time to leave us a review. We are very sorry to hear you had no initial communication from us or the notifications regarding delivery from the system. I will speak to the couriers now and also to my manager just to make them aware of this. Usually, the couriers leave a card that would advise of the redelivery options and the online link, however unfortunately this seems to have been missed on this occasion. We are pleased to hear you were happy with the customer service and resolution. Please accept our sincere apologies for the issues with the order. Should you have any future enquiries please don't hesitate to get in touch. Thank you for the recommendation!

Posted 2 years ago

“The staff were courteous and professional with our initial enquiry and the supply of the ladders was prompt. The product is excellent. Question: can I store these outside??”

Helpful Report

Posted 2 years ago

Hi Derek, thank you for taking the time to leave us a review. We are pleased to hear that you were happy with the customer service provided to you and with the Lyte Stepladder. You can store the ladders outside but they must be covered and stored off ground, they also must be regularly inspected for any signs of corrosion or damage. For more information on how to take care of a ladder please see here- https://www.ladderstore.com/blog/the-basics-of-how-to-take-care-of-a-ladder Thank you

Posted 2 years ago

“Deliered on time excellent”

Helpful Report

Posted 2 years ago

Hi Sidney, thank you for taking the time to leave us a review. We are pleased to hear the Werner Blue Seal Platform stepladder was delivered on time. Should you have any future enquiries please don't hesitate to get in touch!

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to leave us a review. We are glad to hear you are happy with our service. Thank you for 5 stars! Should you have any future access enquiries please don't hesitate to get in touch!

Posted 2 years ago

“Great to deal with, arrived quickly and a great product at sensible price”

Helpful Report

Posted 2 years ago

Hi Jay, thank you for taking the time to leave us a review. We are pleased to hear you were happy to deal with us and that the order arrived quickly. We are also glad to hear that you felt it was a reasonable price. Should you have any future access enquiries then please don't hesitate to get in touch.

Posted 2 years ago

“The courier firm employed by Ladderstore have not fulfilled my order (#1000122251). First they claimed to have attempted delivery and left a card but in reality did neither. Then a few days later they falsely claimed to have made the delivery and obtained a signature, again they actually did neither. Meanwhile I still don't have the ladder I paid for while Ladderstore are doing nothing about it, don't answer my emails and their phone is always busy. Shop elsewhere!”

Helpful Report

Posted 2 years ago

“Order with Caution! When ordering from Ladderstore make absolutely sure you only order you are absolutely sure of what you need. If you are at all unsure, then do not bother with this company: take your custom elsewhere. To be fair their returns policy does state that any returns will be refunded minus transportation costs, what they do not make clear is that for a 5 tread ladder bought for just over £100; the return cost is £67! Apparently this is set by their couriers, believe of that what you will. When I then attempted to make arrangements to return the ladder in person, I was then told the depot was in Cardiff and that they would need to check if a return in person was acceptable. This is despite the fact that ALL of Ladderstore’s communications stating they are based in Bolton. I don’t live far from Bolton, so it’s strange that when I mention a return in person all of a sudden it needs to go to Cardiff, where you may, or may not be allowed to return it to. All I all I’m left with the feeling that the return / refund process operated by this company is designed to be as difficult as is possible to discourage you from doing so. So, to summarise. Customer relaitons from Ladderstore have been extremely poor to date and their return courier charges are exorbitant. If you’d like to be treated like your custom mattered, then I would STRONGLY advise you to shop elsewhere.”

Helpful Report

Posted 2 years ago

Hi Russell, Thank you for taking the time to leave us a review and we apologise you are unhappy with our returns policy. Our returns policy is in place on our website for all customers to see before placing an order and our terms are also extended to 30 days, which is 16 days more than required by law. In regards to our returns costs, these are dictated by our couriers and this depends on the item purchased, we do not add any additional fees to this as we know they are already costly. Our returns costs and processes are no different to that of our like for like competitors which can also be found on their websites. Our products are sourced throughout the UK from various hubs and the location they leave from is the location they need to be returned to, hence why the item needs returning to Cardiff. No returns costs are applicable if items are faulty or damaged however on this occasion the wrong size was ordered. Hope this helps, any further questions please let us know - Ladderstore.

Posted 2 years ago

“Personal service”

Helpful Report

Posted 2 years ago

Hi Roger, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our service and you feel it is a personal service. Should you have any further access enquiries then please don't hesitate to get in touch! Thank you for 5 stars!

Posted 2 years ago

“I ordered a ladder over a week ago, and haven't received it yet. As I had heard nothing from Ladderstore I sent them an email on Wednesday 1st December to find out what was happening with the order and was told it would be delivered Friday 3rd December, but haven't even had a confirmation message that it has been despatched. I did receive an email inviting me to review though. But when I click on the link to review Ladderstore, it says it has been removed. I wonder why? So I have to review anonymously. Obviously I'm really not very happy. If Ladderstore read this my order no. is 1000122119.”

Helpful Report

Posted 2 years ago

Hello Simon, Thank you for taking the time to leave us a review. We are sorry to hear that your order has been delayed, I can see that you have previously spoken to my colleague Victoria and that this order is due so I will speak to the suppliers and see if we can get some tracking details. I am not sure about the review issue however once it has been sent out we are unable to retract this from your mailbox. Someone from our team will be in touch shortly to discuss the order further. Again please accept our sincere apologies for the inconvenience this may have caused you.

Posted 2 years ago

“On 16/11 your website showed that I could have a HiLyte Industrial Folding Tower Lift System delivered the following week. On checking with Fiona she did advise me that there could be a slight delay. I ordered but then told delivery would be @ 10 December. OK a little disappointing but will have to wait. Somewhat perplexed why you now ask me to review my experience with the product when I haven’t yet received it. Perhaps you can advise when it will arrive and hopefully with Christmas bells on 😊Regards GR”

Helpful Report

Posted 2 years ago

Hi Grant, Thank you for taking the time to leave us a review. We do make every effort to maintain the availability of the items shown on our website but due to popularity, some products are not always available, as we dropship things direct it is often a case if the suppliers take large orders before we are notified. I can only apologise for the inconvenience this may have caused you. I can see that the order is due 10/12 however I have asked for an update and some tracking information on this order, as soon as we have received this I will email this over to you. The reviews come out monthly, so it captures all orders placed within that month which is why the link has been received. Please accept our sincere apologies for the delay and any inconvenience this may have caused you. If you wish to contact us regarding your order please contact 01204 590232.

Posted 2 years ago

“Failed to provide fixings for the two handrails. Posted out to me after a phone call without fuss.”

Helpful Report

Posted 2 years ago

Good Morning John, thank you for taking the time to leave us a review. We are very sorry to hear the fixings didn't arrive with the ladder, we have spoken to the suppliers regarding this and they apologised and agreed to dispatch them the same day. We can only apologise for the delay in getting the fixings to you, however, we are pleased to hear they have arrived. Please accept our sincere apologies for the inconvenience this may have caused you.

Posted 2 years ago

“Very quick delvery”

Helpful Report

Posted 2 years ago

Hi Steven, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our delivery service. Thank you for 5 stars!

Posted 2 years ago

Ladderstore is rated 4.5 based on 1,041 reviews