Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,060 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“i was promised the delivery would be delivered on a certain date, unfortunately the purchase arrived approximately 3/4 weeks after original date”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for the problems with this order. I understand the address was changed and this caused some issues with our carriers. Whilst we did endeavour to get this sorted in a timely manner, it did take longer than expected. Apologies for the delays and any inconvenience this caused you. Kind Regards Ladderstore.

Posted 4 years ago

“Helpful & friendly Company to deal with. Customer Service very helpful. We have had several ladders from Ladderstore & always been pleased with the service.”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for leaving your reviehttps://dash.reviews.co.uk/w. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 4 years ago

“Easy to use website, excellent next day service.”

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Posted 5 years ago

Thank you for taking the time to leave a review. We are happy to hear you are pleased with the service. Kind Regards Ladderstore.com

Posted 4 years ago

“Wanted a ladder to safely access gutters for cleaning. The ladder recommended and ordered is certainly robust enough for the job but impossible to erect on my own. It is therefore gathering dust at the side of the house and I will continue to pay a professional to do the job”

Helpful Report

Posted 5 years ago

Good Afternoon, I'm sorry to hear that you were unable to return the item. Unfortunately, we are unable to take items back if they are not in their original packaging and in a resaleable condition. We endeavour to put as much information on the website on each product with all weights and dimensions there. We would urge all customers to double-check this before ordering, as the item recommended by our team was the correct equipment for this job. Kind Regards Ladderstore

Posted 4 years ago

“I'm very happy with the Little Giant King Kombo ladder. It was more expensive than other stepladders but it is high quality, more versatile and great to use. Ladderstore delivered it quickly and it arrived safely packed in a box. It fits nicely in my van and I hope it will give years of service.”

Helpful Report

Posted 5 years ago

Hi Jim, Thanks for your review. We are glad you are happy with the product and the service. Kind Regards Ladderstore

Posted 4 years ago

“If you advertise next day delivery then it should be NEXT DAY and not several days later. I was charged an amount for a superior delivery service that I should not have been, since you blatantly did not intend honouring it. You have not even had the decency to apologise let alone refund the charge you made for a courier service. I would not use your company again.”

Helpful Report

Posted 5 years ago

Good Afternoon, Apologies for any misunderstanding. This particular item was ordered on a next-day delivery service on Friday and as per our terms was delivered on the Monday. Please note the delivery service does not include weekends, and items ordered before 12 are delivered on the next working day. Kind Regards Ladderstore

Posted 5 years ago

“Extremely helpful service team and excellent delivery”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“First missing bolts for ladder handles I had to ring twice to obtain them. Now when fitting the side safety handles discover two holes not drilled in one ladder support that I will have to action myself”

Helpful Report

Posted 5 years ago

Hi Colin, Apologies for the issues you had with this order. We did request these items to be sent out to you. However, the ladder should have been pre-drilled and we would always replace an item that has been delivered incorrectly. Kind Regards Ladderstore.

Posted 5 years ago

“purchased a new set of hinges for an old loft ladder and was very surprised to find a set to fit. The price was very reasonable and they arrived in a couple days. Would definitely recommend the Ladderstore.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are happy you found the part you were looking for and were happy with the service. Kind Regards Ladderstore.

Posted 5 years ago

“The store did not have the size ladder we required as it needed to be a specific width. They went out of their way to source one for us from Germany”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. We are happy that we were able to help you out and find the right solution. Kind regards Ladderstore.

Posted 5 years ago

“very good quality product prompt delivery”

Helpful Report

Posted 5 years ago

Hi There, Thank you for your positive review of Ladderstore. We are happy you are pleased with the product you have received. Kind Regards Ladderstore.

Posted 5 years ago

“Ordered a ladder from here payed for next day delivery it didn’t arrive I only live up the road from them a quick email and was all sorted out great product and bunch of people”

Helpful Report

Posted 5 years ago

“Ladder store supplied quality step ladders at a very good price.”

Helpful Report

Posted 5 years ago

Hi There, Thanks for the review. We are glad you are happy with the product you received. Kind Regards Ladderstore

Posted 5 years ago

“Very helpful and very proffesional”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We are happy that you are pleased with the service you received. Kind Regards Ladderstore

Posted 5 years ago

Thank you for taking the time to leave us a review. We are happy that your order with Ladderstore was satisfactory. Kind Regards Ladderstore.

Posted 5 years ago

“Fast Delivery, great service, item just as ordered.”

Helpful Report

Posted 5 years ago

Hi Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Got what I needed”

Helpful Report

Posted 5 years ago

Hi Steve, Thanks for the review, we are glad you found the product you needed. Kind Regards Ladderstore

Posted 5 years ago

“Prompt service and delivery: good product- did the job. Thanks”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. We are pleased that you are happy with your purchase from Ladderstore.com

Posted 5 years ago

“What a shambles!! If it's a good well organised business you want to purchase from, keep scrolling past this shocking company!! Purchased a roof ladder from them on their website after doing a postcode check on their website which came back FREE p&p. The following morning received an email from a so called customer service consultant to be told there would be a further £55 to pay if i wanted them shipped to my address. After telling her on that day (11 days ago) to refund the money i then waited & waited for the refund to be put back into account. Almost 10 emails back & forward to the custoner service team to finally get refunded today. They say a business is only as good as their customer service. Well this business if you can call it that is a nightmare to do business with. AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us and I'm sorry to hear you had a bad experience with Ladderstore. I have looked at the notes on the order and I can see that yes, unfortunately on this occasion the website didn't pick up the extra charge for a Northern Ireland address, however it is stated in the delivery information that an extra charge will be applicable for that address. However we have changed this on the website so it is more clear in future. Unfortunately, once we process a refund it is out of our hands with how long it takes to show in your account. I can see this was processed within a day of the request and that we sent over the receipt and confirmation as proof, and that it was back with you within 4 working days. I'm sorry you had this experience but we have put a process in place to try and avoid the postcode mix-up in future. Kind Regards Ladderstore

Posted 5 years ago

“The website was really easy to navigate even though I was a domestic rather than trade client. The ladder was excellent quality when it arrived and has been extremely useful to us. My partner fitted it himself and he commented on how straight forward it was so we have definitely recommended ladder store to others! Thank you!”

Helpful Report

Posted 5 years ago

Hi There, It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as straight-forward as possible. Kind regards Ladderstore

Posted 5 years ago

“I reported a ladder arrived damaged literally 2 minutes after it was delivered to site. I also sent a timed picture showing this. The driver knew it was damaged and laid it outside with the damaged rungs against the cabin. I was very disappointed with this and won't be using you again. I was also called by your admin about it, and I reported it not once but twice to them! and still nothing happened. Paul Gibson”

Helpful Report

Posted 5 years ago

This issue had unfortunately risen from an issue with what was a new internal processing system at the time which has now been fixed. This has now been dealt with and we hope you are satisfied with the outcome. Please accept our sincere apologies for any inconvenience caused by this. Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,060 reviews