Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Prompt service and delivery: good product- did the job. Thanks”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. We are pleased that you are happy with your purchase from Ladderstore.com

Posted 5 years ago

“What a shambles!! If it's a good well organised business you want to purchase from, keep scrolling past this shocking company!! Purchased a roof ladder from them on their website after doing a postcode check on their website which came back FREE p&p. The following morning received an email from a so called customer service consultant to be told there would be a further £55 to pay if i wanted them shipped to my address. After telling her on that day (11 days ago) to refund the money i then waited & waited for the refund to be put back into account. Almost 10 emails back & forward to the custoner service team to finally get refunded today. They say a business is only as good as their customer service. Well this business if you can call it that is a nightmare to do business with. AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us and I'm sorry to hear you had a bad experience with Ladderstore. I have looked at the notes on the order and I can see that yes, unfortunately on this occasion the website didn't pick up the extra charge for a Northern Ireland address, however it is stated in the delivery information that an extra charge will be applicable for that address. However we have changed this on the website so it is more clear in future. Unfortunately, once we process a refund it is out of our hands with how long it takes to show in your account. I can see this was processed within a day of the request and that we sent over the receipt and confirmation as proof, and that it was back with you within 4 working days. I'm sorry you had this experience but we have put a process in place to try and avoid the postcode mix-up in future. Kind Regards Ladderstore

Posted 5 years ago

“The website was really easy to navigate even though I was a domestic rather than trade client. The ladder was excellent quality when it arrived and has been extremely useful to us. My partner fitted it himself and he commented on how straight forward it was so we have definitely recommended ladder store to others! Thank you!”

Helpful Report

Posted 5 years ago

Hi There, It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as straight-forward as possible. Kind regards Ladderstore

Posted 5 years ago

“I reported a ladder arrived damaged literally 2 minutes after it was delivered to site. I also sent a timed picture showing this. The driver knew it was damaged and laid it outside with the damaged rungs against the cabin. I was very disappointed with this and won't be using you again. I was also called by your admin about it, and I reported it not once but twice to them! and still nothing happened. Paul Gibson”

Helpful Report

Posted 5 years ago

This issue had unfortunately risen from an issue with what was a new internal processing system at the time which has now been fixed. This has now been dealt with and we hope you are satisfied with the outcome. Please accept our sincere apologies for any inconvenience caused by this. Ladderstore

Posted 5 years ago

“Excellent service, prompt delivery and a very good product at a competitive price”

Helpful Report

Posted 5 years ago

Hi, Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“The ladder was exactly as it looked, exactly what I wanted and arrived quickly. Marvellous!”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for your review, We are so glad that you happy with your purchase. Thank for your order. Kind regards Ladderstore

Posted 5 years ago

“The product was very good and the price was competitive”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. We are glad you happy with your order from Ladderstore.

Posted 5 years ago

“Good Value and good quality ladders”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to review our service. We are glad you are happy with your product. Kind Regards Ladderstore

Posted 5 years ago

“Unhappy, filled in a survey that the chief exec would see but ignored.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you had an issue with your order. All of our surveys are followed up so I'm unsure which survey this would refer to. We will contact you directly to address the issue. Kind Regards Ladderstore

Posted 5 years ago

“Impressed with the product, very well made. Although there is no cover available, I did buy a Telesteps 4.4m cover that fits very hard wearing and works well for carrying and protection.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. We are glad to hear you are happy with the prodcut you ordered from us. Kind Regards Ladderstore

Posted 5 years ago

“Delivered on time, good price.”

Helpful Report

Posted 5 years ago

Hi Raymond Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“The website, the ordering process and delivery was all very straightforward. We are delighted with the telescopic loft ladder we purchased.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“Little Giant two step ladder with handrail Heavy strong as it said on the description All good and does the job Safe platform for an older person, which is why purchased, but beware heavy.”

Helpful Report

Posted 5 years ago

Thank you for reviewing the product you purchased from Ladderstore. We are glad to hear it does the trick for you. Kind Regards Ladderstore

Posted 5 years ago

“Great product. But very heavy.”

Helpful Report

Posted 5 years ago

Hi There, Unfortunately the nature of these industrial products does make them a little heavy sometimes, but we are glad you are happy with it. Kind Regards Ladderstore

Posted 5 years ago

“Found just the ladder I was looking for. Wanted safety hand rails and product to be light for me to handle.”

Helpful Report

Posted 5 years ago

Hello Thank you so much for your review, We are so glad that you like your product! Thank for your order. Kind regards Ladderstore

Posted 5 years ago

“Ordered adjustable ladder feet online and they arrived promptly. Reasonably priced and easy to fit.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us. We are happy to hear you are pleased with your purchase. Kind Regards Ladderstore

Posted 5 years ago

“Very quick delivery and exactly as requested”

Helpful Report

Posted 5 years ago

Hi Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Replacement part sourced from ladderstore. Easy to find correct part. Delivery very quick and product exactly as described. Very happy with purchase and service. Would certainly use again.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“Fast and efficient way of dealing with us and would not hesitate to use again when required.”

Helpful Report

Posted 5 years ago

“The goods was delivered in complete I have mail 4 times asking for the missing parts”

Helpful Report

Posted 5 years ago

Hi Jeff, I'm really sorry about this - I have requested these to be sent a couple of time and actually packed and posted them myself once so I'm struggling to see why these aren't being received. I will get in touch with you and get to the bottom of it. Kind Regards Richard Customer Service Manager

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,043 reviews