Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,109 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

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“Great Quality Great Service Thanks.”

Helpful Report

Posted 7 months ago

Hi Darren, Thank you so much for giving Ladderstore a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with our products and services. Great Quality Great Service Thanks. Please don't hesitate to reach out if you need any further assistance in the future. We're always here to help.

Posted 7 months ago

“Great service, and quality of these ladders”

Helpful Report

Posted 7 months ago

Dear Joan,Thank you so much for taking the time to rate Ladderstore with five stars! We truly appreciate your positive feedback. We're thrilled to hear that you had a great experience with our service and that you are satisfied with the quality of the ladders. Your kind words mean a lot to us and motivate us to keep providing excellent products and service. Thank you once again for your wonderful rating and for choosing Ladderstore.

Posted 7 months ago

“The service I received from the Ladderstore was polite, quick and efficient when my enquiries were dealt with through a phone call and follow up email. The product itself is sturdy and good quality.”

Helpful Report

Posted 7 months ago

Dear Peter,Thank you so much for taking the time to give Ladderstore a 4-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you found our service to be polite, quick, and efficient. Our team works hard to ensure that our customers receive the best possible assistance, whether it's over the phone or through email. Your satisfaction is our top priority! Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. We'll be more than happy to help!

Posted 7 months ago

“Great lite weight step ladder. Opens easily and has secure feet.”

Helpful Report

Posted 7 months ago

Dear Fiona, Thank you so much for taking the time to leave us a review We are thrilled to hear that you had a great experience with Ladderstore. We appreciate your kind words and feedback on the lightweight step ladder. It's wonderful to know that it opens easily and provides secure feet for your safety. Should you have any future enquiries please don't hesitate to contact us.

Posted 7 months ago

“Good service and delivery timeline. Happy with the product. Good quality and it does what it says on the tin.”

Helpful Report

Posted 7 months ago

Dear James, Thank you so much for taking the time to leave us a review! We greatly appreciate your support and are delighted to hear that you had a positive experience with our service and delivery. We are thrilled to know that you are happy with the product and find its quality up to your expectations. Should you have any future enquiries please don't hesitate to get in touch.

Posted 7 months ago

“The ladder feet fit well for what I needed to do. Sturdy product”

Helpful Report

Posted 7 months ago

Dear Daniel,Thank you so much for leaving a 5-star rating for Ladderstore! We truly appreciate your feedback and are thrilled to hear that you found our ladder feet to be a perfect fit for your needs. Our team takes pride in providing sturdy products that meet our customers' expectations. Thanks again for choosing Ladderstore!

Posted 7 months ago

“Not very happy with dents in the ladder. Photo added.”

Helpful Report

Posted 7 months ago

Hi John, thank you for taking time to leave us a review and apologies that your item has been delivered damaged. I have checked our internal system and cannot see any communications of this item being delivered damaged. Our customer service team have reached out to you via email to attempt to get this resolved for you.

Posted 7 months ago

“A very good product. Easy to order and efficiently delivered. Very satisfied with Ladderstore.”

Helpful Report

Posted 7 months ago

Dear Terence,Thank you so much for your fantastic 5-star rating of Ladderstore! We appreciate your positive feedback and are thrilled to hear that you found our product to be very good. Our aim is to provide our customers with top-quality products, easy ordering process, and efficient delivery service, so we're delighted to know we could fulfill your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

Posted 7 months ago

“Excellent service Ladders good quality at good price kept up to date of delivery time”

Helpful Report

Posted 7 months ago

Dear Campbell,Thank you for taking the time to rate Ladderstore with five stars! We take pride in offering high-quality ladders at competitive prices, and we are delighted that you found our products to meet your expectations. Moreover, we understand the importance of keeping our customers informed, so we're glad to hear that you appreciated being kept up to date regarding the delivery time. Your satisfaction is our top priority, and we are grateful for your trust in our services. Once again, thank you for choosing Ladderstore. We look forward to serving you again in the future.

Posted 7 months ago

“Excellent speedy delivery with great communication”

Helpful Report

Posted 7 months ago

Thank you so much, Bob, for taking the time to give Ladderstore a 5-star rating! We truly appreciate your support and are thrilled to know that you had a positive experience with us. Our team takes pride in providing excellent customer service, and we are delighted to hear that you found our delivery to be speedy and our communication great. We value your business and hope to serve you again in the future. Thank you once again for choosing Ladderstore!

Posted 7 months ago

“Very helpful on the phone and organised next day delivery. Brilliant company *****”

Helpful Report

Posted 7 months ago

Dear Simon,Thank you so much for your amazing 5-star rating of Ladderstore! We are thrilled to hear that you found our team to be very helpful on the phone and that we were able to organize next day delivery for you. We really appreciate your kind words and are absolutely delighted to be considered a brilliant company. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are here to provide excellent service and serve all your ladder needs. Thank you once again for choosing Ladderstore!

Posted 6 months ago

“I ordered a replacement loft hatch latch, the last one lasted 37 years. Excellent quality , easy to fit & worth the investment of £48. Well packaged & quick delivery, so many thanks.”

Helpful Report

Posted 7 months ago

Dear Michelle,Thank you so much for your wonderful 5-star rating of Ladderstore! We truly appreciate your trust in our products and services. We are thrilled to hear that our replacement loft hatch latch exceeded your expectations in terms of quality and durability. It's truly remarkable that the last one lasted an impressive 37 years! We take pride in offering excellent quality products that are both easy to fit and worth the investment. We're also delighted to know that you were satisfied with the packaging and quick delivery of your order. Customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. Once again, thank you for rating us so highly. We truly value your support and look forward to serving you again in the future.

Posted 6 months ago

“speedy delivery helpfull customer service and love the ladder much safer than old one”

Helpful Report

Posted 8 months ago

Good Afternoon Brian, Thank you so much for giving Ladderstore a 5-star rating! We greatly appreciate your positive feedback. We are thrilled to hear that you were satisfied with our speedy delivery and helpful customer service. Your safety is our top priority, and we are glad to know that our ladder has provided you with the confidence and security you were seeking. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our friendly customer service team.

Posted 8 months ago

“Item received promptly & well packaged, good service.”

Helpful Report

Posted 8 months ago

Good Afternoon David, thank you for taking the time to leave us a review. We truly appreciate your support and feedback. It's great to hear that your item was received promptly and well packaged, highlighting our commitment to providing excellent service. Thank you once again for choosing Ladderstore, and please don't hesitate to reach out if you need any further assistance.

Posted 8 months ago

“Perfect service. Delivered earlier than advised..My thanks”

Helpful Report

Posted 8 months ago

Good Morning Michael, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and that our delivery was quicker than anticipated. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Excellent product, excellent service. Totally recommend ladderstore, first class service and unbeatable on price. Thank you so much.”

Helpful Report

Posted 8 months ago

Dear Graham, Thank you so much for taking the time to leave us a review. We greatly appreciate your kind words and are thrilled to hear that you found the product and service excellent. Thank you for your recommendation and the comments regarding our service and price. Should you have any future enquiries please don't hesitate to get in touch.

Posted 8 months ago

“Easy to use website and quick delivery”

Helpful Report

Posted 8 months ago

Good Morning Clair, Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the ease of the website and quick delivery. Should you have any further questions or need assistance with anything, please don't hesitate to reach out to us.

Posted 8 months ago

“Still waiting for a response in relation to returning a set of ladders a week after I requested a return. I suspect this is more to do with the courier than ladderstore however I hope they aren't trying to delay the return past the 30 day window.”

Helpful Report

Posted 8 months ago

Good Morning Roberta, Thank you so much for taking the time to leave us a review. We sincerely apologise for the delay in responding to your return request and any inconvenience this may have caused. We were waiting for information regarding the collection from the suppliers and their couriers. However I can see my colleague has been in touch last week with regards to the collection. Despite the delay, the collection and return was reported before the 30 day window so this would not be affected. This will be uplifted this week and once returned the refund will be processed. Should you have any further queries please don't hesitate to get in touch.

Posted 8 months ago

“Everything about my order was seamless. My item arrived safely and promptly in the post. I will definitely use their services again”

Helpful Report

Posted 8 months ago

Good Morning Tolu, thank you for taking the time to leave us a review. We're thrilled to hear that your experience with us was seamless and that your item arrived safely and promptly in the post. It's always our top priority to provide efficient service and ensure that our customers receive their orders in perfect condition. Moreover, we are delighted to learn that you would choose to use our services again in the future. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

“Very good in keeping spares for older ladders”

Helpful Report

Posted 8 months ago

Dear Sylwester ,Thank you for taking the time to leave us a review. We take pride in providing a wide selection of products for our customers, including spares for older ladders. It's great to know that our efforts in keeping a good stock of spare parts have been beneficial to you. Once again, thank you for choosing Ladderstore and for taking the time to share your positive experience. Should you have any future enquiries please don't hesitate to contact us.

Posted 8 months ago

Ladderstore is rated 4.5 based on 1,109 reviews