Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,102 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,102 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“I was looking for some loft ladder replacement hinges and found them here the exact ones I wanted and at a reasonable price. Easy process to purchase and they arrived before the expected date. Fantastic service and would recommend this company”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We're so glad to hear that you found the exact loft ladder hinges required and that they were reasonably priced. We are also pleased to hear the process was easy and they arrived before expected. We really appreciate your recommendation! Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Pre and after-sales service was exceptional.”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We are so pleased to hear our pre and after-sales service was exceptional. We really appreciate your kind words and I will pass your feedback on to our team. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Great for getting what you need and great delivery”

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Posted 1 year ago

Good Morning Pauline, thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the product selection and delivery. Should you have any further enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Easy to order, good website with good information. Ordered, arrived as sated and on time, product is brilliant, all instructions included. Would reccomend these products.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. We are glad to hear that your order arrived on time and you were happy with the product. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Spare part ordered and delivered quickly.”

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Posted 1 year ago

Good Morning Roger, thank you for taking the time to leave us a review. We're pleased to hear that the spare part was ordered and delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Excellent service. They had items that were not available anywhere else to repair the ladder we have.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the service and that the items needed to repair your ladder were available with us. We greatly appreciate your recommendation! Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very Good - quick delivery”

Helpful Report

Posted 1 year ago

Good Morning Matt, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Quick & easy process from ordering to delivery”

Helpful Report

Posted 1 year ago

Good Morning Gideon , thank you for taking the time to leave us a review. We're so glad to hear that ordering with us was a quick and easy process from ordering to delivery. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Put order in not heard any thing back took money out of bank no email nothing”

Helpful Report

Posted 1 year ago

Good Morning Paul, thank you for taking the time to leave us a review. I can see you placed an order online via the website on 18/10, the system is showing that an order confirmation email was sent following the order being placed. Please may you check your junk folder incase it has gone into there. Looking into the order I can see that this has been dispatched and also delivered and signed for. I have located the POD and if you would like me to send a copy over to you please let us know. If this is not the case please can you get in touch with our customer service department who will happy to investigate this further, they are contactable on - customerservice@ladderstore.com. I have also processed a refund for the next day charge due to the cut off this should have arrived Friday and I can see it was only signed for today so please accept our sincere apologies for any inconvenience this may have caused. Thank you.

Posted 1 year ago

“My order (Werner Eco S Line) was delivered quickly after ordering. Sadly there was a manufacturing defect however I contacted Ladderstore and Megan resolved this straight away, no problems. 24hrs later I had a replacement which is perfect. Thank you!”

Helpful Report

Posted 1 year ago

Good Morning Stuart, thank you for taking the time to leave us a review. We are sorry to hear there were an issue with the original loft ladder however we are pleased to hear a replacement was sent and received quickly and that the issue is now resolved. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I ordered a three-step Little Giant step ladder. There were issues with the suppliers but Ladderstore resolved the matter perfectly. The ladder is outstanding, as was the service from Laddersore.”

Helpful Report

Posted 1 year ago

Good Afternoon Martin, thank you for taking the time to leave us a review. We are sorry to hear you had issues with the supply of the 3 tread , we do try to maintain availability however it does look like there were an issue with the supply. However we are delighted to hear that you were pleased with the upgrade to the 4 tread and also the customer service. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Item was delivered within 2 days of ordering and we managed to fit it without too much trouble.”

Helpful Report

Posted 1 year ago

Good Afternoon Roger, thank you for taking the time to leave us a review. We are pleased to hear your item arrived quickly and that you fit it without trouble. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Quick efficient service”

Helpful Report

Posted 1 year ago

Good Afternoon Lyndon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Great delivery and quality product. I needed a tall step ladder to clean windows in a vaulted dining room, balcony and velum windows and this ladder helps me to do it safely! I invested in the side rails as I am a pensioner and not great on ladders but the rails keep me safe. It will be invaluable in cleaning the gutters on our cottage which my old 7 step ladder was just too short. To be fair it is a bit heavy for me but very sturdy once I get it in place.”

Helpful Report

Posted 1 year ago

Good Afternoon Dave, Thank you for taking the time to leave us a review. We are thrilled to hear that the ladder was suitable for your requirements and that it will be invaluable in cleaning the gutters on your property. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

Hi Anthony, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Thoroughly good service throughout. Even the 'outsourced' delivery was meritous.”

Helpful Report

Posted 1 year ago

Good Afternoon Colin, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed the service from Ladderstore, and that even the delivery was meritous. We really appreciate your kind words. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“It was easy to order products online, and my order arrived swiftly. Would recommend Ladderstore.”

Helpful Report

Posted 1 year ago

Hi John, thank you for taking the time to leave us a review. We are glad to hear that it was easy to order products online with us, and that your order arrived swiftly. We appreciate you recommending Ladderstore! Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Quick service and ladder delivered efficiently too.”

Helpful Report

Posted 1 year ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear the service was quick and the ladder delivery was efficient. Should you have any future enquires please don't hesitate to get in touch.

Posted 1 year ago

“Good product at a competitive price. it slow on delivery”

Helpful Report

Posted 1 year ago

Good Afternoon Anthony, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the product and competitive pricing. With regards to the delivery times, the standard delivery lead time is 3-5 working days as per our website, we do however have a express delivery which is 1-3 working days. As the order was placed on a standard delivery on Sunday 27/08 the order would have been processed the following working day which on this occasion was Tuesday 29/08 due to the bank holiday. More information with regards to our deliveries can be found here- https://www.ladderstore.com/delivery-returns/. Should you have any further enquiries please don't hesitate to contact us and one of our team will be happy to assist.

Posted 1 year ago

“Delivert time 2 months was too long and not stated on order placement it was 4 days !! had to cancel order.”

Helpful Report

Posted 1 year ago

Good Afternoon Willie, Thank you so much for taking the time to let us know about your experience with Ladderstore. We are sorry to hear that you faced issues with your order and more specifically the stock and lead time. Although we do try to maintain stock availability and reflect this on the website, unfortunately on this occasion we were not aware of a stock discrepancy until the order had been processed. As this product is brought in from overseas the lead time is 6-8 weeks. Please accept our sincere apologies for any inconvenience this may have caused you.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,102 reviews