Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,109 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Youngman Deluxe Hi-Performance Aluminium Loft Ladder From the website product information I checked the swing clearance of a loft ladder, checked the floor to floor distance and checked the trapdoor size and fitting. No other sizes were given. The ladder arrived very promptly. As I started to remove the sealed wrapping I became increasingly concerned about its length. I checked and it was too long! Many emails ensued which were responded to fairly promptly They wanted £145.00 for them to arrange a return!!! I ended up with, at my time and cost, a 4 hour return journey to return it to a warehouse in Burton on Trent. Staff there were very helpful and the full money was repaid quite promptly but £145.00 to return the item!!!! Why did the specifications not include the ladder length?”

Helpful Report

Posted 1 year ago

Good Morning Eric, thank you for taking the time to leave us a review. I am very sorry to hear you are not happy with the experience you had with Ladderstore. I have just checked the online specifications and all specifications are readily available as per the website, for the ladder to fit your dimensions must meet the specified dimensions on the website. Due to the size of the item, it would have had to have been returned via courier and the fee as to which we were charged were passed on, this was purely the collection cost for the product we did however give the option as per our returns and t&c's for this to be returned back to the warehouse for a full refund. I can see this was returned in October and a full refund was processed. Should you require any further information please get in touch with our customer service team to discuss further on 01204 590232 or customerservice@ladderstore.com.

Posted 1 year ago

“Good price so I was pleasantly surprised when my library ladder arrived and it is very sturdy and very well made. What was really good though was just how helpful the customer service team were in firstly delaying delivery at my request and then chasing up when delivery slipped slightly due to the awful weather. Very prompt reply and always helpful and friendly, good old fashioned customer service that is rarely experienced these days, well done Ladderstore team”

Helpful Report

Posted 1 year ago

Good Morning Trevor, thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us. We are pleased to hear you were happy with the quality of the product, that it was well made and sturdy and also that you were happy with the customer service and that you felt our team were prompt with responses, helpful and friendly. I will pass your lovely comments back to our customer service team. Thank you again and should you have any further enquiries please don't hesitate to contact us.

Posted 1 year ago

“Quality service , excellent product”

Helpful Report

Posted 1 year ago

Good Morning Mr Draffen, thank you for taking the time to leave us a review. We are so glad that you were happy with the service and that you felt the product was excellent. Should you have any further enquiries please don't hesitate to contact us!

Posted 1 year ago

“Excellent product at a very competitive price. Even with the standard delivery option, it arrived in three days”

Helpful Report

Posted 1 year ago

Good Morning Trevor, thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of our product and that it arrived so quickly, even with the standard delivery option. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Very poo service. The day my order was supposed to be delivered I received an email from the company saying my order was damaged in transit and that a new one item was being sent out the following day. How does a loft pole get damaged in transit??! I’ve never heard or such nonsense before. Secondly a few days after I was meant to receive my item I still didn’t receive anything. I called them up and asked about my item. The lady I spoke to said I should have received my item 2 days ago… she has since then said she will get me an update and call me back asap….6 hours later still no call back. I have since then called her and she has said she will call me soon… this was 2 hours ago. Still no call. I am never ordering from this company again.”

Helpful Report

Posted 1 year ago

Good Morning Jaiye, thank you for taking the time to leave us a review. Unfortunately on 31/10 we were advised by the courier company that this product was damaged in transit as the pole was bent by the cages in the van. We did dispatch another as discussed on a next day service for delivery on 01/11 but unfortunately this was held up at your local depot due to a backlog of freight. After the telephone conversation yesterday I had contacted your local depot direct as we were not getting a direct answer from the couriers hence the delay in coming back to you. To try to speed up the process we spoke direct to the courier company who confirmed it is out for delivery today 07/11 and the tracking was sent over yesterday via email. I have checked the tracking this morning and it looks like it has been delivered 09:15am this morning. Should you wish to discuss this matter further or request the POD please don't hesitate to get in touch with our customer service team. Our email is customerservice@ladderstore.com and contact number is 01204 590232. Apologies for the delay and issues you have had with the order.

Posted 1 year ago

“Easy ordering and my order actually turned up 2 days early which was fine by me .10/10”

Helpful Report

Posted 1 year ago

Good Morning David, thank you for taking the time to leave us a review. We are pleased to hear you felt it was easy to order off the website and that the product arrived early! Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Fast delivery”

Helpful Report

Posted 1 year ago

Good Morning Charlie, thank you for taking the time to leave us a review. We are pleased to hear you are happy with both your product and our fast delivery. Should you have any future enquires please don't hesitate to contact us.

Posted 1 year ago

“I was looking for some loft ladder replacement hinges and found them here the exact ones I wanted and at a reasonable price. Easy process to purchase and they arrived before the expected date. Fantastic service and would recommend this company”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We're so glad to hear that you found the exact loft ladder hinges required and that they were reasonably priced. We are also pleased to hear the process was easy and they arrived before expected. We really appreciate your recommendation! Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Pre and after-sales service was exceptional.”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We are so pleased to hear our pre and after-sales service was exceptional. We really appreciate your kind words and I will pass your feedback on to our team. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Great for getting what you need and great delivery”

Helpful Report

Posted 1 year ago

Good Morning Pauline, thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the product selection and delivery. Should you have any further enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Easy to order, good website with good information. Ordered, arrived as sated and on time, product is brilliant, all instructions included. Would reccomend these products.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. We are glad to hear that your order arrived on time and you were happy with the product. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Spare part ordered and delivered quickly.”

Helpful Report

Posted 1 year ago

Good Morning Roger, thank you for taking the time to leave us a review. We're pleased to hear that the spare part was ordered and delivered quickly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Excellent service. They had items that were not available anywhere else to repair the ladder we have.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the service and that the items needed to repair your ladder were available with us. We greatly appreciate your recommendation! Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very Good - quick delivery”

Helpful Report

Posted 1 year ago

Good Morning Matt, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Quick & easy process from ordering to delivery”

Helpful Report

Posted 1 year ago

Good Morning Gideon , thank you for taking the time to leave us a review. We're so glad to hear that ordering with us was a quick and easy process from ordering to delivery. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Put order in not heard any thing back took money out of bank no email nothing”

Helpful Report

Posted 1 year ago

Good Morning Paul, thank you for taking the time to leave us a review. I can see you placed an order online via the website on 18/10, the system is showing that an order confirmation email was sent following the order being placed. Please may you check your junk folder incase it has gone into there. Looking into the order I can see that this has been dispatched and also delivered and signed for. I have located the POD and if you would like me to send a copy over to you please let us know. If this is not the case please can you get in touch with our customer service department who will happy to investigate this further, they are contactable on - customerservice@ladderstore.com. I have also processed a refund for the next day charge due to the cut off this should have arrived Friday and I can see it was only signed for today so please accept our sincere apologies for any inconvenience this may have caused. Thank you.

Posted 1 year ago

“My order (Werner Eco S Line) was delivered quickly after ordering. Sadly there was a manufacturing defect however I contacted Ladderstore and Megan resolved this straight away, no problems. 24hrs later I had a replacement which is perfect. Thank you!”

Helpful Report

Posted 1 year ago

Good Morning Stuart, thank you for taking the time to leave us a review. We are sorry to hear there were an issue with the original loft ladder however we are pleased to hear a replacement was sent and received quickly and that the issue is now resolved. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I ordered a three-step Little Giant step ladder. There were issues with the suppliers but Ladderstore resolved the matter perfectly. The ladder is outstanding, as was the service from Laddersore.”

Helpful Report

Posted 1 year ago

Good Afternoon Martin, thank you for taking the time to leave us a review. We are sorry to hear you had issues with the supply of the 3 tread , we do try to maintain availability however it does look like there were an issue with the supply. However we are delighted to hear that you were pleased with the upgrade to the 4 tread and also the customer service. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Item was delivered within 2 days of ordering and we managed to fit it without too much trouble.”

Helpful Report

Posted 1 year ago

Good Afternoon Roger, thank you for taking the time to leave us a review. We are pleased to hear your item arrived quickly and that you fit it without trouble. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Quick efficient service”

Helpful Report

Posted 1 year ago

Good Afternoon Lyndon, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service provided. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,109 reviews