Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,041 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Quick easy service”

Helpful Report

Posted 1 year ago

Good Morning Mr Hotson, thank you for taking the time to leave us a review. We are pleased to hear you felt we have a quick and easy service. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“The ladder ordered arrived ahead of the date stated. There was a rubber block missing on the foot of the ladder which was reported to the office. They sent 3 replacements. Recently used the ladder and am 100% happy with it. The standoff and the ladder foot are good safety features. I feel 100% secure even when using it on a corner of a building. The ladder was very expensive but that's what you pay for feeling secure 30 foot up a ladder.”

Helpful Report

Posted 1 year ago

Hi Gavin, thank you for taking the time to leave us a review. We are sorry to hear that there was a missing part of the order however I am glad to hear this was rectified immediately. We are also pleased to hear you are happy with the product and that you feel secure using it. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Delivered much quicker than I expected. Ideally, I would have liked an email of approx. day of delivery from the delivery company, but overall I am happy.”

Helpful Report

Posted 1 year ago

Good Morning Mr Sweeney , thank you for taking the time to leave us a review. We are pleased to hear you were happy with the delivery and that it was quick. I will pass the comments on regarding the email on the approx. day of delivery. Please accept our sincere apologies about this. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Brilliant, fast delivery. Can't complain.”

Helpful Report

Posted 1 year ago

Good Morning Tony, thank you for leaving us a review. We are pleased to hear that you felt we were brilliant and had fast delivery. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Great service.”

Helpful Report

Posted 1 year ago

Hi Angela, thank you for taking the time to leave us a review. We are really pleased to hear you were happy with the service. Should you have any further enquiries please don't hesitate to contact us.

Posted 1 year ago

“I ordered some loft ladder springs months ago and they did not arrive I got in touch and got a reply saying give it another couple of days see if they arrive. They didn't so I got in touch again asking what was going on and still o reply.”

Helpful Report

Posted 1 year ago

Good Afternoon Marcus, thank you for taking the time to leave us a review. I have just had a look at the order and can see the original email trail and notes to say it had not arrived. I can see that as it went via Royal Mail this specific order had no tracking which is why we asked you to wait the allocated time. Unfortunately I cannot see any further communications so please accept our sincere apologies about this. I have just sent over a quick email with your options now for either replacement or refund. Again please accept our sincere apologies about this and any inconvvience this may have caused you.

Posted 1 year ago

“Extremely helpful in ensuring that my purchase was delivered despite the road in which I live being closed for two months. Thanks! 🤓”

Helpful Report

Posted 1 year ago

Good Afternoon Phillip, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and you felt that the team were extremely helpful in ensuring it was delivered. Apologies for the delay in getting it to you but thank you for your feedback. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Impressed that they could supply such minor replacement parts.”

Helpful Report

Posted 1 year ago

Hi John, thank you for taking the time to leave us a review. We are pleased to hear you found the replacement part required, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Have used this company several times , very happy with service , always use their next day delivery service and it hasn't let me down ,always arrives when it is supposed to.”

Helpful Report

Posted 1 year ago

Good Morning Steven, thank you for taking the time to leave us a review. We are really pleased to hear you are happy with our service and that the next day delivery service has been useful and reliable. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Quality products at reasonable prices.”

Helpful Report

Posted 1 year ago

Good Morning Stuart, thank you for taking the time to leave us a review we are pleased to hear you were happy with the products and that you felt they were quality products and we are also pleased to hear you felt we have reasonable prices. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“very please with the product and service was first clasd”

Helpful Report

Posted 1 year ago

Good Morning Mark, thank you for taking the time to leave us a review we are really pleased to hear you were happy with the product and service provided. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Purchased a Ladder stand-off. The only place I could find that had the size I needed. Excellent product and service.”

Helpful Report

Posted 1 year ago

Good Morning Kevin, thank you for taking the time to leave us a review, we are really pleased to hear you were happy with the stand off purchased and that you were also happy with the service. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very good quality finish”

Helpful Report

Posted 1 year ago

“Received items within a couple of days of ordering, no issues would use again.”

Helpful Report

Posted 1 year ago

Good Morning Tonia, thank you for taking the time to leave us a review, we are pleased to hear the items were received quickly and that there were no issues. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“The lock on my loft ladder had been dodgy for a long time so I decided it had to be fixed simple!”

Helpful Report

Posted 1 year ago

Hi Michele, thank you for taking the time to leave a review, we are pleased to hear you managed to replace your loft ladder lock.

Posted 1 year ago

“Very quick reliable service with top quality products.”

Helpful Report

Posted 1 year ago

Good Morning Stuart, thank you for taking the time to leave us a review. We are pleased to hear the service was quick and reliable and you were happy with the quality of products provided. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Although they sent the wrong ladder they were quick to respond and rectify the problem even though they were closed for Xmas break”

Helpful Report

Posted 1 year ago

Hi Rich, thank you for taking the time to leave us a review. We are very sorry to hear you had an issue with your order as to where the wrong ladder arrived, we are really pleased that it was rectified quickly. Please accept our sincere apologies about this. Should you require any further assistance please let us know.

Posted 1 year ago

“Good communication and price comparison”

Helpful Report

Posted 1 year ago

Good Morning, thank you for taking the time to leave us feedback. We are really pleased to hear you were happy with the communication and price comparison. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Needed a tall stepladder quickly for one task in London. Ladderstore had the right product at the right price; arrived at the right time.”

Helpful Report

Posted 1 year ago

Good Morning Freya, Thank you for taking the time to leave us a review, we are really pleased to hear you managed to source the correct product through us at the right price and that it arrived within a reasonable time frame. Should you have any future access enquires please don't hesitate to get in touch.

Posted 1 year ago

“Nice and easy online ordering with fast delivery. Excellent.”

Helpful Report

Posted 1 year ago

Hi Chris, thank you for taking the time to leave us a review we are pleased to hear you were happy with the ease of ordering and also the delivery turnaround. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,041 reviews