Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Brilliant just what i wonted ,great service also many thanks Des”

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Posted 3 years ago

Thanks for the review Des. Much appreciated.

Posted 3 years ago

“Good quality steps came in time, second pair form this company first 6 years ago still in good order”

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Posted 3 years ago

Thanks for coming back to us for your second set of ladders and for your kind words.

Posted 3 years ago

“the delivery of steps were not delivered as per website details, being delayed twice which was a shame, good product though, when they did arrive.”

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Posted 3 years ago

Thank you for taking the time to leave us a review and we can only apologise for the delays to your order. We try our best to keep to set dates but unfortunately on this occasion it didn't go to plan. Great to hear your product was worth the wait and should you need any help or advice in the future please don't hesitate to get in touch.

Posted 3 years ago

“Excellent, professional process throughout. Loft hatch looks great and so easy to install”

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Posted 3 years ago

“Arrived swiftly and the Lyte step ladders are very good quality. Every home should have some 👍🏻😁”

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Posted 3 years ago

Thanks for the review Noelle and good to know you're happy with the quality of your product.

Posted 3 years ago

“Really great product with great advice as well. Very pleased indeed and while a ladder isn’t something I buy regularly when I do need one I know where to go. Many thanks.”

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Posted 3 years ago

Thank you for your kind words Simon and taking the time to leave us a review. Your ladder should last you many many years to come however it's great to know you'll come back to us should you have any further issues when working at height.

Posted 3 years ago

“Exactly what I was looking for to tag my school ladders”

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Posted 3 years ago

Thank you for taking the time to review us. The Ladder Log system really is a handy tool for checking damages and defects. Head over to our website and you'll find some handy guides and free printable sheets to help with your inspections in the download section of the Ladder Log Product.

Posted 3 years ago

“Bob on for loft ladder spares. Arrived quickly tha' knows!”

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Posted 3 years ago

Thanks for your review John, it's great to hear how quickly you received your spare parts.

Posted 3 years ago

“Part wasn’t the correct part for our job so we didn’t use it.”

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Posted 3 years ago

Thanks for leaving a review Stephen and sorry to hear the hinges didn't work for your job. We do however offer no quibble returns and are happy to refund this should you wish to return them.

Posted 3 years ago

“I received a first class service from Ladderstore, I will use again”

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Posted 3 years ago

Thank you for your review Leithan, it's great to know you were happy with our service and look forward to assisting in the future.

Posted 3 years ago

“We have used Ladderstore for many years, they provide does with lots of steps, podium steps, air craft steps all of good quality. Their delivery dates are accurate and if you have a problem they are very quick to respond and sort out.”

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Posted 3 years ago

Thank you so much for leaving us a review and thank you again for your fantastic support over the years, we really appreciate your custom.

Posted 3 years ago

“provided very helpful pre-sales advice and the ladder is excellent quality and just the job”

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Posted 3 years ago

Thank you for the review Peter, should you need any help or advice in the future you know where to find us.

Posted 3 years ago

“The ladder was exactly what I needed. Stable,wellbuilt and as described. About 25% cheaper than on some websites. Arrived quickly and in good condition. I would recommend the ladder and the company.”

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Posted 3 years ago

Thank you for sharing your experience David. We try to be as competitive on price as possible and it's great to hear you are also happy with the speed of delivery and your product.

Posted 3 years ago

“Fast Delivery.”

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Posted 3 years ago

Thanks for leaving us a review, should you need anything else quickly please don't hesitate to get in touch.

Posted 3 years ago

“Friendly, knowledgeable and friendly staff.”

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Posted 3 years ago

Thank you for your kind words and thank you for choosing us!

Posted 3 years ago

“Online tool for choosing ladder options was brilliant, superb service.”

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Posted 3 years ago

Thanks for your feedback Andrew, glad to hear our Loft Ladder Finder helped :)

Posted 3 years ago

“We purchased a rolling ladder system from the ladder store for a new kitchen build in Glasgow. With 12 foot ceilings, we could afford to add high cabinetry but with a 5'3" wife we needed to think ahead. We looked at several places and considered the do it yourself route before opting for the ladder stores solution. I had several calls with the very helpful people there (thanks Jacky!) to verify all the details and get the costs fully sorted out before finally placing my order with them. The process, including the building of a bespoke ladder, was quick and simple and not unduly slowed by covid. The ladder arrived in plenty of time, beautifully packed and ready for fitting and was much admired by the kitchen fitters as a 'real piece of furniture'. Mounting was pretty straightforward although you do need to get a lot of screws! It took about an hour or so to get the railings up per the supplied instructions. Once mounted the ladder slides nicely on the rail and adds interest and function to the new kitchen. I would be happy to recommend the ladder store to anyone looking for a high-quality solution to tall kitchen and a tiny wife.”

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Posted 3 years ago

“Item not delivered in time , company have apparently organised for it to be collected 4 times and its still at mine and I have no refund. Bank now dealing with this matter”

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Posted 3 years ago

“Quick service and delivery. Great product range and they accept Amex! Would recommend .”

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Posted 4 years ago

“I ordered the 'Atlas Platform Stepladder/LIGHT - 3 Tread' in September 2020. Communication with Ladderstore was fantastic from start to finish. They went over and above helping me decide upon the most appropriate ladder for my 77 year old mum who has arthritis and is recovering from a broken wrist. The light but sturdy Werner Atlas 3 tread model is made of aluminium and only weighs 2.8kg - absolutely perfect. Payment was a breeze and arrived within 27 hours of order and in A1 100% perfect condition. Thank You Ladderstore! Lorraine Shepherd (Kent) https://www.ladderstore.com/atlas-platform-stepladder-3-tread”

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Posted 4 years ago

Ladderstore is rated 4.5 based on 1,042 reviews