Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,060 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

Write Your review

Tell us how Ladderstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product. Place an order for a ladder. Order confirmed, delivery date confirmed but ladder never arrived. No update was given. After making several calls I was told that ladder was out of stock. Ordered another and arrived on time.”

Helpful Report

Posted 3 years ago

Hi Hasan, first of all thank you for taking the time to share your experience with us. We'd like to apologise for the lack of communication at this end in regards to the product you ordered, i've passed this onto our operations director to review the process and see why this happened. We are glad that we found you an alternative that you were happy with and that it arrived in a timely manner.

Posted 3 years ago

“Very good service, prompt delivery and good prices.”

Helpful Report

Posted 3 years ago

Thanks for your review Lee. Should you need any help, advice or assistance for the product you purchased please don't hesitate to get in touch.

Posted 3 years ago

“Can't fault Ladderstore, great price and amazingly quick delivery during lockdown.”

Helpful Report

Posted 3 years ago

Thanks for your review David and your kind words. Glad we could get your item to you so quickly at a competitive price. Please let us know if we can be of further help in the future.

Posted 3 years ago

“Great delivery and service, however the folding youngman ladders aren't the same quality as the ones I purchased some years ago. Its the mechanism that isn't very good. Regards Paul www.forbesconstruction.co.uk”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for leaving us a review. We are glad you are happy with our lead times and the service you received. I shall pass on your comments to the manufacturers of this product in regards to the mechanism, thank you for sharing.

Posted 3 years ago

“Arrived very quickly ( to Belfast) ,great price and high quality roof ladder”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review. Really happy to know your order arrived quickly and you are happy with it's quality. Please let us know if we can be of further assistance.

Posted 3 years ago

“Excellent service received ladder within a short timeframe of placing order. Construction of ladder is first class easy to handle more than adequate for the job.”

Helpful Report

Posted 3 years ago

Thank you for your order and your feedback. Happy to know the quality of the product exceeds your expectations. :)

Posted 3 years ago

“Very pleased with the ladder. I bought it for my 80 year old father, it’s very sturdy and gives him confidence if he does need to climb. The steps are plenty wide enough and the tool tray on top is very useful.”

Helpful Report

Posted 3 years ago

Thanks for your order John and it's great to hear the product you ordered served its purpose. Please let us know if we can be of further help.

Posted 3 years ago

“Very easy to order products. Arrived in said window, Products very well made and in good condition. I will be using your site again soon, Thankyou.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review Kevin and thank you for choosing us. Should you need any help or advice on your next order don't hesitate to get in touch.

Posted 3 years ago

“Good level of service. Youngmans 8 step ladder is an excellent piece of kit. Arrived in good order and quick time. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, glad your order arrived in good time and you're happy with the Youngman Stepladder. Thanks again for your support.

Posted 3 years ago

“Quick efficient service would recommend.”

Helpful Report

Posted 3 years ago

Thank you for your review :)

Posted 3 years ago

“Prompt delivery and very pleased with service. Thank you.”

Helpful Report

Posted 3 years ago

Thanks for sharing your experience with Ladderstore and for your support.

Posted 3 years ago

“I wasn't too sure which ladder to buy to reach my guttering so the team helped me pick the right one. Combined with the standoff it meant for stable working at height.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review Andy and glad we could help solve your problem. Hope the job in hand goes well and stay safe, should you need any further advice don't hesitate to pick up the phone.

Posted 3 years ago

“The ladderstore were amazing they looked after me really well I had made the wrong purchased .They sorted out a replacement With no fuss and at speed . I can’t recommend them enough .”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience, things don't always go as smoothly as we like, but glad we managed to get the replacement sorted for you quickly.

Posted 3 years ago

“good value ladders & delivered as promised”

Helpful Report

Posted 3 years ago

Thanks for leaving us a review Robert and thank you for your feedback!

Posted 3 years ago

“Excellent ladder, first class help from phone staff 🌟🌟🌟🌟🌟”

Helpful Report

Posted 3 years ago

Thank you for the kind words, should you need any more assistance don't hesitate to get back in touch.

Posted 3 years ago

“Good service. Very good delivery. Ordered in an afternoon and it was delivered a.m. the next day.”

Helpful Report

Posted 3 years ago

Thank you for your review Melvyn, should you need any help or advice in the future you know where we are.

Posted 3 years ago

“Good website, plenty of information to make an informed selection. Easy to order and prompt delivery. Did not need to communicate with the company (below).”

Helpful Report

Posted 3 years ago

Thanks for the great feedback Nicholas, happy to hear the website was easy enough to navigate and find exactly what you wanted.

Posted 3 years ago

“Brilliant just what i wonted ,great service also many thanks Des”

Helpful Report

Posted 3 years ago

Thanks for the review Des. Much appreciated.

Posted 3 years ago

“Good quality steps came in time, second pair form this company first 6 years ago still in good order”

Helpful Report

Posted 3 years ago

Thanks for coming back to us for your second set of ladders and for your kind words.

Posted 3 years ago

“the delivery of steps were not delivered as per website details, being delayed twice which was a shame, good product though, when they did arrive.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review and we can only apologise for the delays to your order. We try our best to keep to set dates but unfortunately on this occasion it didn't go to plan. Great to hear your product was worth the wait and should you need any help or advice in the future please don't hesitate to get in touch.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,060 reviews