Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Great service. My ladder arrived damaged and was uplifted and replaced very quickly. No hassle whatsoever.”

Helpful Report

Posted 3 years ago

Thank you for the review Peter, we know it can be frustrating when couriers damage items in transit and we can only apologise for this. We always try and resolve matters like this as soon as possible and glad to hear you are happy with the service you recieved.

Posted 3 years ago

“Service and online ordering straight forward and parcel arrived as expected.”

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Posted 3 years ago

Thanks for taking the time to leave us a review Keith. It's also nice to know our customers find our website straightforward to use and have the information needed to make a purchase. Thank you for your order.

Posted 3 years ago

“Very acceptable performance ....meets expectations .”

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Posted 3 years ago

Thank you for the review Douglas, happy to know you are happy with your order.

Posted 3 years ago

“My loft ladder had been installed for a number of years now and I started experiencing problems with the loft hatch key sticking. Not only did Ladderstore have the key, they also had the whole assembly for that specific hatch door. A prompt service and all now working as new, thank, much appreciated.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review Cameron and we are glad to have been of assistance. Spare parts can sometimes be hard to come by and it can be frustrating when you have to replace a full unit for the sake of a small component. Please let us know should you require any other spare parts in the future.

Posted 3 years ago

“The Telescopic Ladder which I purchased is great, a bit stiff, maybe because it is new, otherwise it works well, assembly was quite easy although I had to fit an extra piece of wood in my loft, not a major problem. The only criticism I have is your Website calculator, when I entered my parameter to your calculator it returned a no product available. Having seen the one fitted in my daughter's house and taken the measurements I knew it would fit, maybe your calculator requires an update!! Regards Peter”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for taking the time to leave us a review, hopefully once worn in the telescopic ladder will be perfect for you. Thank you for the feedback of our loft ladder finder too, i'll pass on your comments to our web team to take a look into. Should you need any further help or advice please don't hesitate to get in touch.

Posted 3 years ago

“The product I ordered wasn't in stock even though it stated it was online, an offer of an "upgrade" of a ladder was emailed to me saying it will be sent, but although it was more expensive, wasn't better quality by any stretch. Didn't have time as we were working essential works during COVID lockdowns, but overall wasn't happy with the online service, and the product in place really wasn't what I wanted. The other issue was I was promised someone would get back to me by certain days, but no one did, so I was left with continuous chasing, missed delivery dates and a poorer quality product.”

Helpful Report

Posted 3 years ago

Thank you for sharing your experience with us, we are sorry your order didn't go smoothly. We do try to have our website as up to date as possible and can only apologise for the mis-information in regards to stock. Should you require any further help or assistance we hope to be given the opportunity to assist in the future.

Posted 3 years ago

“Just what we needed, great service”

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Posted 3 years ago

Thank you for taking the time to leave us a review, glad you got what you needed and you know where we are should you need any further assistance.

Posted 3 years ago

“Ladderstore Limited were cheaper than most of other places and I still got a first class service. We love our Skylark electric loft ladder, as does everyone else who sees it and we were very impressed with it’s quality. I would definitely recommend this company, they’re very helpful.”

Helpful Report

Posted 3 years ago

Thank you for your order Patricia and for taking the time to leave us a review. The Skylark loft ladders are a fantastic product and they look great when in action! Glad we could offer you the advice you needed on this product and happy to supply this at a competitive price. Thank you once again for your order.

Posted 3 years ago

“Good service, product delivered promptly.”

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Posted 3 years ago

Thank you for leaving us a review Mr Westmacott, we are happy to learn that you were happy with both the service you received and the delivery.

Posted 3 years ago

“Ladderstore fulfilled my order and sorted any issues that I had extremely quickly. Great service.”

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Posted 3 years ago

Thank you for leaving us a review Laurence, and we'd just like to apologise of the issues you had. With that said we are happy to have resolved this quickly for you. Should you need anything further please don't hesitate to get in touch.

Posted 3 years ago

“Very please with my purchases. Good products competitively priced. All arrived quickly and safety I would highly recommend!”

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Posted 3 years ago

Hi Jonathan, thank you for leaving us a review. We are glad to hear you are happy with your purchases and the quality of your products. Should you need anything further please don't hesitate to get in touch.

Posted 3 years ago

“Great price, good product and timely delivery.”

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Posted 3 years ago

Thank you for leaving us a review Gareth. Happy to hear you are happy with the price, product and the delivery time!

Posted 3 years ago

“Hi ladders were good price compared to others delivery was quick But that's where the good ends ladders seem like there seconds really stiff top step and loose handles the blue tray was snapped in half when I got them , message you for replacement twice then got reply saying one will be sent ASAP But I'm STILL WAITING 😡”

Helpful Report

Posted 3 years ago

Thank you for leaving us a review. We can only apologise for the damage to your tray on delivery of this item. I've sent this information to our operations director who has been in touch and has sent a replacement. Many apologies again for the delay and thank you for your order.

Posted 3 years ago

“all good but they do not know how to send out a vat invoice without being asked, very poor”

Helpful Report

Posted 3 years ago

First of all thank you for taking the time to leave us a review. We'd like to apologise for the delay in sending your VAT invoice. During the time of your order we were undergoing a system update and can now confirm VAT invoices now get sent with the order confirmations. Should you require anything else in the future please don't hesitate to get in touch.

Posted 3 years ago

“Good service and delivery on time.”

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Posted 3 years ago

Thank you for leaving us a review Anthony. Should you have any further requirements please don't hesitate to get in touch.

Posted 3 years ago

“Quick and easy purchase with quick delivery too. Thank you!”

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Posted 3 years ago

Thanks you for the order! Great to hear you are happy with the ease of purchase and our delivery time.

Posted 3 years ago

“Easy install and a handy pack”

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Posted 3 years ago

Thanks for taking the time to leave us a review John. Glad you are happy with the product you ordered.

Posted 3 years ago

“Fast delivery and excellent item”

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Posted 3 years ago

Thanks for your review Dawn, happy to hear you are happy with the speed of delivery and the product you ordered.

Posted 3 years ago

“Ladder was slightly damaged on arrival. A corner had been scraped off at the bottom, where the Stabiliser fits. Probably dragged along concrete repeatedly. Also one of the upper rungs had received a knock. Re the section below: I saw something on the Web Page saying the item was "non-returnable".”

Helpful Report

Posted 3 years ago

Hi Frank, thank you for taking the time for leaving us a review. Many apologies if your product was damaged on delivery, even if a product is made to order and therefore non-returnable this does not affect your statutory rights, we ask for damages to be reported within 24 hours of receiving your product and we would have been happy to replace this.

Posted 3 years ago

“Good products with a great service.”

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Posted 3 years ago

Thanks for leaving us a review Scott, great to hear you are happy with both your product and the service .

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,042 reviews