Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,060 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A colleague ordered the ladders for one of our customers. I was impressed on the professionalism of the Company together with the fact that I was kept informed all the way to delivery when a signature was sent to me.”

Helpful Report

Posted 4 years ago

Thank you for your lovely review. We do try our best to keep our customers in the loop throughout the order process where we can. Kind Regards Ladderstore

Posted 4 years ago

“Excellent service would highly recommend. Would certainly use this company again, Thank you”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 4 years ago

“Item delivered on advised date. Ladder seems to be new, (bought on line) as advertised. Pricing OK and item delivered in reasonably close to order made.”

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Posted 5 years ago

Thank you for your review Stephen, I'm happy to hear your order went through smoothly. Kind Regards Ladderstore

Posted 4 years ago

“Bought ladders off Ladderstore. Paid for replacement feet , ,but they sent the wrong ones .Emailed a picture of the correct feet and spoke to numerous people . But months later, still waiting !”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. I have been looking into your order and unfortunately, I can't see anything to suggest that these items have been reported as incorrect or images that have been sent to ourselves. We will contact you directly to resolve this matter. Kind Regards Ladderstore

Posted 4 years ago

“Ordered an 8 foot ladder last autumn. A 12 foot was delivered. It had to go back for replacement.”

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Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave a review. Apologies for the error on the delivery with this one, I can see there was a picking error. I'm glad we were able to get it sorted for you in a timely manner and you got the item you needed. Kind Regards Ladderstore.

Posted 4 years ago

“Ordered tray for werner steps have never received it. Would not use them again.”

Helpful Report

Posted 5 years ago

Hi Tas, Thank you for bringing this to our attention. We will look into this as a matter of urgency and get this resolved for you. Kind Regards Ladderstore

Posted 4 years ago

“After delivery of the exact bracket I needed for my loft ladder I was really please with the service & delivery time. Would buy from again”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to leave a review and we are pleased that your order went smoothly. Kind Regards Ladderstore

Posted 4 years ago

“The goods arrived quickly, in good condition.”

Helpful Report

Posted 5 years ago

Hi There, Thank you for leaving a review. We are pleased to hear you are happy with your order. Kind Regards Ladderstore

Posted 4 years ago

“Part ordered exactly matched what I was looking for. Good info on website and prompt delivery.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. We are glad you found what you were looking for. Kind Regards Ladderstore

Posted 4 years ago

“Very helpful, sourced a spare part for an existing ladder and fast, cost effective delivery of 2 new step ladders”

Helpful Report

Posted 5 years ago

Thank you for your review. We are glad the team were able to source the correct part for you and got it to you efficiently. Kind Regards Ladderstore

Posted 4 years ago

“Extremely helpful staff. Prompt and efficient service.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 4 years ago

“Ladder delivered on time”

Helpful Report

Posted 5 years ago

“I’ve used my ladder for several months, I’m vey happy with it. I’m not great at diy, even so installation was quite straightforward.”

Helpful Report

Posted 5 years ago

Good Afternoon, We are pleased to hear you are happy with the product you purchased. Kind Regards Ladderstore

Posted 4 years ago

“Great price. Swift delivery. Good comms. Easy to use web site.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving a review of ladderstore.com I'm glad you found it a straight-forward experience and got what you were after. Kind Regards Ladderstore.

Posted 4 years ago

“Good service”

Helpful Report

Posted 5 years ago

Thank you for your review. We are glad you are happy with the service. Kind Regards Ladderstore

Posted 4 years ago

“Great service”

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Posted 5 years ago

Thank you Stuart, we are glad you are happy with our service. Kind Regards Ladderstore

Posted 4 years ago

“Good service and price”

Helpful Report

Posted 5 years ago

Thank you for your review, we are glad you are happy with the service provided kind Regards Ladderstore.

Posted 4 years ago

“Fast and efficient service from placing order to delivery. Ladder delivered on time as specified.”

Helpful Report

Posted 5 years ago

Hi It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as pleasurable as possible. Kind regards Ladderstore

Posted 4 years ago

“Ordered 3 section ladders from ladder store they arrived on time they were very well priced would recommended ladder store to any one that needs any sort of ladders as they have an excellent choice. also they are cheaper than a lot of other sites. You also get sent an invoice for your purchase. Excellent service all round.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 4 years ago

“Very good space saving loft ladder Would recommend”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for your review, We are so glad that you are enjoying your product! Thank for your order. Kind regards Ladderstore

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,060 reviews