Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,043 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Good service and price”

Helpful Report

Posted 4 years ago

Thank you for your review, we are glad you are happy with the service provided kind Regards Ladderstore.

Posted 4 years ago

“Fast and efficient service from placing order to delivery. Ladder delivered on time as specified.”

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Posted 4 years ago

Hi It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as pleasurable as possible. Kind regards Ladderstore

Posted 4 years ago

“Ordered 3 section ladders from ladder store they arrived on time they were very well priced would recommended ladder store to any one that needs any sort of ladders as they have an excellent choice. also they are cheaper than a lot of other sites. You also get sent an invoice for your purchase. Excellent service all round.”

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Posted 4 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 4 years ago

“Very good space saving loft ladder Would recommend”

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Posted 4 years ago

Hello, Thank you so much for your review, We are so glad that you are enjoying your product! Thank for your order. Kind regards Ladderstore

Posted 4 years ago

“i was promised the delivery would be delivered on a certain date, unfortunately the purchase arrived approximately 3/4 weeks after original date”

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Posted 4 years ago

Good Afternoon, Apologies for the problems with this order. I understand the address was changed and this caused some issues with our carriers. Whilst we did endeavour to get this sorted in a timely manner, it did take longer than expected. Apologies for the delays and any inconvenience this caused you. Kind Regards Ladderstore.

Posted 4 years ago

“Helpful & friendly Company to deal with. Customer Service very helpful. We have had several ladders from Ladderstore & always been pleased with the service.”

Helpful Report

Posted 4 years ago

Hi, Thank you so much for leaving your reviehttps://dash.reviews.co.uk/w. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 4 years ago

“Easy to use website, excellent next day service.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review. We are happy to hear you are pleased with the service. Kind Regards Ladderstore.com

Posted 4 years ago

“Wanted a ladder to safely access gutters for cleaning. The ladder recommended and ordered is certainly robust enough for the job but impossible to erect on my own. It is therefore gathering dust at the side of the house and I will continue to pay a professional to do the job”

Helpful Report

Posted 4 years ago

Good Afternoon, I'm sorry to hear that you were unable to return the item. Unfortunately, we are unable to take items back if they are not in their original packaging and in a resaleable condition. We endeavour to put as much information on the website on each product with all weights and dimensions there. We would urge all customers to double-check this before ordering, as the item recommended by our team was the correct equipment for this job. Kind Regards Ladderstore

Posted 4 years ago

“I'm very happy with the Little Giant King Kombo ladder. It was more expensive than other stepladders but it is high quality, more versatile and great to use. Ladderstore delivered it quickly and it arrived safely packed in a box. It fits nicely in my van and I hope it will give years of service.”

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Posted 4 years ago

Hi Jim, Thanks for your review. We are glad you are happy with the product and the service. Kind Regards Ladderstore

Posted 4 years ago

“If you advertise next day delivery then it should be NEXT DAY and not several days later. I was charged an amount for a superior delivery service that I should not have been, since you blatantly did not intend honouring it. You have not even had the decency to apologise let alone refund the charge you made for a courier service. I would not use your company again.”

Helpful Report

Posted 4 years ago

Good Afternoon, Apologies for any misunderstanding. This particular item was ordered on a next-day delivery service on Friday and as per our terms was delivered on the Monday. Please note the delivery service does not include weekends, and items ordered before 12 are delivered on the next working day. Kind Regards Ladderstore

Posted 4 years ago

“Extremely helpful service team and excellent delivery”

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Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 4 years ago

“First missing bolts for ladder handles I had to ring twice to obtain them. Now when fitting the side safety handles discover two holes not drilled in one ladder support that I will have to action myself”

Helpful Report

Posted 5 years ago

Hi Colin, Apologies for the issues you had with this order. We did request these items to be sent out to you. However, the ladder should have been pre-drilled and we would always replace an item that has been delivered incorrectly. Kind Regards Ladderstore.

Posted 4 years ago

“purchased a new set of hinges for an old loft ladder and was very surprised to find a set to fit. The price was very reasonable and they arrived in a couple days. Would definitely recommend the Ladderstore.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are happy you found the part you were looking for and were happy with the service. Kind Regards Ladderstore.

Posted 4 years ago

“The store did not have the size ladder we required as it needed to be a specific width. They went out of their way to source one for us from Germany”

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Posted 5 years ago

Good Morning, Thank you for your review. We are happy that we were able to help you out and find the right solution. Kind regards Ladderstore.

Posted 4 years ago

“very good quality product prompt delivery”

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Posted 5 years ago

Hi There, Thank you for your positive review of Ladderstore. We are happy you are pleased with the product you have received. Kind Regards Ladderstore.

Posted 4 years ago

“Ordered a ladder from here payed for next day delivery it didn’t arrive I only live up the road from them a quick email and was all sorted out great product and bunch of people”

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Posted 5 years ago

“Ladder store supplied quality step ladders at a very good price.”

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Posted 5 years ago

Hi There, Thanks for the review. We are glad you are happy with the product you received. Kind Regards Ladderstore

Posted 4 years ago

“Very helpful and very proffesional”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for taking the time to leave us a review. We are happy that you are pleased with the service you received. Kind Regards Ladderstore

Posted 4 years ago

Thank you for taking the time to leave us a review. We are happy that your order with Ladderstore was satisfactory. Kind Regards Ladderstore.

Posted 4 years ago

“Fast Delivery, great service, item just as ordered.”

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Posted 5 years ago

Hi Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Got what I needed”

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Posted 5 years ago

Hi Steve, Thanks for the review, we are glad you found the product you needed. Kind Regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,043 reviews