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Ladderstore Reviews

4.5 Rating 1,097 Reviews
88 %
of reviewers recommend Ladderstore
Company Reviews Product Reviews
1,370
 Metrics Info
4.5
Based on 1,097 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Ladderstore Reviews

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Jeff Edmunds
Verified Buyer
“The goods was delivered in complete I have mail 4 times asking for the missing parts”
Helpful Report
Posted 5 years ago
Hi Jeff, I'm really sorry about this - I have requested these to be sent a couple of time and actually packed and posted them myself once so I'm struggling to see why these aren't being received. I will get in touch with you and get to the bottom of it. Kind Regards Richard Customer Service Manager
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered a set of ladders from this company and paid the 'next day' delivery fee. I was still waiting a week later for the ladders. I had to contact them to glean any information about the delay. Moreover, I'm still awaiting a refund for the 'next day delivery fee', having been told this would be refunded. I would not recommend this company because of their poor customer service!”
Helpful Report
Posted 5 years ago
Good Afternoon, I'm sorry to hear you have had a problem with the delivery. Please, can you contact us directly with your order details so we can look into this and get it resolved for you? Kind Regards Ladderstore
Posted 5 years ago
EDWARD SYKES
Verified Buyer
“My steps never arrived”
Helpful Report
Posted 5 years ago
Good Afternoon, Sincere apologies for the trouble you had with your order. I can see we chased this multiple times with the carriers and each time were told they had no tracking. Apologies for any inconvenience caused by the time you waited. Kind Regards Ladderstore
Posted 5 years ago
Lyndon R Bredenkamp
Verified Buyer
“The ladder arrived very quickly, so full marks for that. Now the negative side. The ladder came with a significant dent on one of the runs. I can still use it, But I’m not exactly happy.”
Helpful Report
Posted 5 years ago
Hi Brenden, Many apologies your item arrived damaged. This can happen from time to time whilst in transit. We do ask that people let us know in good time if there is any fault or damage to their item and we will always replace it. Kind Regards Ladderstore
Posted 5 years ago
Anonymous
Verified Buyer
“Purchased the Stair platform made by Hailo, tried it on the stairs only to find out they are not fit for purpose on UK size steps. The platform works out at approx 1.5 inches out of level heading down the stairs. I notified Ladderstore, the lady was already aware of this issue with the platform. I said I wanted to send them back for a refund, but apparently because I had tried the item that wouldn’t be possible, instead got £25 back....”
Helpful Report
Posted 5 years ago
Good Afternoon, Apologies for this. These items are fit for use on many staircases as there is no standard width. We do include all the measurements on our website so please do check these before making a purchase. Kind Regards Ladderstore
Posted 5 years ago
Nicola Scott
Verified Buyer
“They did not have the product that was displayed failed to get the product in for months and then took an age to send me a refund. Very poor show!”
Helpful Report
Posted 5 years ago
Good Afternoon, I have had a look at this for you and I can see that unfortunately we were let down on a number of occasions by our supplier and the delivery of the stock into our warehouse. This has now been refunded in full and we apologise for any inconvenience caused by the delay. Kind Regards Ladderstore
Posted 5 years ago
DJM Joinery Ltd
Verified Buyer
“Terrible service was made to wait outside for 30 minutes , and then told it was at our warehouse . Drove across Bolton oney to find it was at an over night courier company . I then had to wait a further 20 mins for them to find it !! Rang up to complain and they offered me 10% off my next order ........................... I would not use this company again , very disappointing service .”
Helpful Report
Posted 5 years ago
Hi There, Apologies for the service you received. Our office in Bolton is just the sales office and the stock is not held here, this should have been made clear to you at point of order and sincere apologies if this was not the case. Ladderstore.
Posted 5 years ago
Mcafee
Verified Buyer
“£250 Ladder took week and a half, rather than next day delivery(when it was needed), and it seemed to be used when arrived. Ladderstore blamed delivery company and they didn't took full responsibility of the situation, only offered to me exchange or refund when both solutions were no feasible for my situation and it was considered a poor resolution. There is no legal boundary on delivery day compromise so do not trust. This was my second purchase with them delivered to the same place (first time was good hence the second purchase)and I have had to do several calls that neither were compensated, even asked to deal directly with the delivery company, please when I am buying something I am expecting to get the whole service and have a simple and straight experience, not add unnecessary complications on my life because of a lack of seriousness and professionalism.”
Helpful Report
Posted 6 years ago
Hi Jose, I'm sorry you were unhappy with the service you received from Ladderstore. We did try to resolve this with the carrier company and added the missing line of the address when it was provided to us. With regards the item that was ultimately damaged once delivered we did offer either a full refund or a new replacement item, or alternatively a discount against the order by way of compensation. We have since been in touch to organise a suitable solution. Kind Regards Ladderstore
Posted 6 years ago
Schneider Electric
Verified Buyer
“Wrong items delivered, wrong items on invoices, items missing which we are still waiting on.”
Helpful Report
Posted 6 years ago
I believe there was a mix-up on the original purchase order sent through and this is currently being dealt with internally to amend. Ladderstore
Posted 6 years ago
Liquid Entertainment Ltd
Verified Buyer
“They claim to have a refund policey that they dont follow i was charged delivery and restocking fees for a ladder that was wrongly sent and recieved , order else where as they are only middle men with no customer care !! Avoid!!”
Helpful Report
Posted 6 years ago
I'm very sorry you are unhappy with the returns process on these ladders. Our returns policy does state that if an item is ordered in error, we are happy to take it back for up to 30 days. Unfortunately unless an item is damaged or faulty we are unable to carry the cost of returning it to our warehouse. We do try to put as much informationhttps://dash.reviews.co.uk/ and specifications about each product on our website and would urge anyone to double check these before ordering. Ladderstore
Posted 6 years ago
Anonymous
Verified Buyer
“Ladder arrived broken with a botched repair. Not what I would have expected.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“product was nothing like it was advertised”
Helpful Report
Posted 6 years ago
Good Afternoon, I'm sorry to hear you are unhappy with the item you purchased. Should you ever be unhappy with the item you receive please do not hesitate to contact the customer service team and we will assist however we can. Ladderstore
Posted 6 years ago
Lancaster Plumbing
Verified Buyer
“Ordered roof ladder from your website which said the item was in stock & ready to ship. This wasn’t the case. When I called after a week I was advised that the item would be at least another 15 working days till delivery. I asked for a full refund & purchased the item elsewhere the next day. Staff on the phone didn’t seem too bothered to assist me or even offer an alternative product. Won’t be using the ladder store again.”
Helpful Report
Posted 6 years ago
Good Afternoon, I'm very sorry to hear that this was your experience with Ladderstore. We do endeavour to keep stock levels correct on the website so apologies for the error on this occasion and any inconvenience caused by the delay. Ladderstore
Posted 6 years ago
Jaypal Jain
Verified Buyer
“Staff were unhelpful with a return to exchange the ladder (branded) which was very heavy in weight for another ladder of low weight but expensive (light weight). Indeed, it was just a mere collection of the packed ladder and providing another. The un-helpfulness approach forced me to bear courier charges. I was frustrated as no response came although they said they would help me quickly with my request. Would not ever buy from them.”
Helpful Report
Posted 6 years ago
Many apologies that you were not satisfied with the service in exchanging your ladder. Unfortunately the carriers can not offer a collection and a delivery at the same time as these are different services and have to be booked separately. We do put all the specifications for the products online and do ask that people double check the size/weight of the item before ordering to avoid any costs for return. Ladderstore
Posted 6 years ago
Anonymous
Verified Buyer
“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”
Helpful Report
Posted 6 years ago
I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore
Posted 6 years ago
David Woolley
Verified Buyer
“3 times you kept promising me that the ladders i order would be delivered,you even blamed the courier as an excuse.got sick of waiting so i cancelled the order,went somewhere else.”
Helpful Report
Posted 6 years ago
Good Afternoon David, After looking into this I can see that there were a couple of unsuccessful delivery attempts. Apologies we were unable to get the item to you. Kind Regards Ladderstore
Posted 6 years ago
Ladderstore is rated 4.5 based on 1,097 reviews
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