Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,109 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and delivery on time.”

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Posted 4 years ago

Thank you for leaving us a review Anthony. Should you have any further requirements please don't hesitate to get in touch.

Posted 4 years ago

“Quick and easy purchase with quick delivery too. Thank you!”

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Posted 4 years ago

Thanks you for the order! Great to hear you are happy with the ease of purchase and our delivery time.

Posted 4 years ago

“Easy install and a handy pack”

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Posted 4 years ago

Thanks for taking the time to leave us a review John. Glad you are happy with the product you ordered.

Posted 4 years ago

“Fast delivery and excellent item”

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Posted 4 years ago

Thanks for your review Dawn, happy to hear you are happy with the speed of delivery and the product you ordered.

Posted 4 years ago

“Ladder was slightly damaged on arrival. A corner had been scraped off at the bottom, where the Stabiliser fits. Probably dragged along concrete repeatedly. Also one of the upper rungs had received a knock. Re the section below: I saw something on the Web Page saying the item was "non-returnable".”

Helpful Report

Posted 4 years ago

Hi Frank, thank you for taking the time for leaving us a review. Many apologies if your product was damaged on delivery, even if a product is made to order and therefore non-returnable this does not affect your statutory rights, we ask for damages to be reported within 24 hours of receiving your product and we would have been happy to replace this.

Posted 4 years ago

“Good products with a great service.”

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Posted 4 years ago

Thanks for leaving us a review Scott, great to hear you are happy with both your product and the service .

Posted 4 years ago

“easy order process. delivered the next day to my surprise and no extra cost. very pleased with product as per later review of brackets. seems to be very efficient company.”

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Posted 4 years ago

Thank you for taking the time for leaving us a review and it's great to hear you found ordering from our website so straightforward. Happy to hear you are also happy with your purchase and the delivery time, please let us know if we can be of more assistance in the future.

Posted 4 years ago

“Quick service, great item”

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Posted 4 years ago

Thanks for the review Malcolm, we are glad you were happy with your purchase.

Posted 4 years ago

“excellent you had in stock support parts for a system we had put in back in the nineties. Your website made it easy to select the lock/catch correctly and we received in the post and fitted it myself all for 25.00. Local trades people were telling me I needed a whole new folding stairs system 250.00 plus. Congrats to yourselves and your manufacturer in Sweden for supporting their product in the field nearly 30 years later.”

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Posted 4 years ago

Thank you for taking the time to leave us a review and thank you so much for your kind words. Spare parts and accessories are something that we pride ourselves on as for some reason many other companies don't seem to deal with them. Glad we could get this part for you, and please don't hesitate to get in touch should you have any queries in the future.

Posted 4 years ago

“Excellent product. Place an order for a ladder. Order confirmed, delivery date confirmed but ladder never arrived. No update was given. After making several calls I was told that ladder was out of stock. Ordered another and arrived on time.”

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Posted 4 years ago

Hi Hasan, first of all thank you for taking the time to share your experience with us. We'd like to apologise for the lack of communication at this end in regards to the product you ordered, i've passed this onto our operations director to review the process and see why this happened. We are glad that we found you an alternative that you were happy with and that it arrived in a timely manner.

Posted 4 years ago

“Very good service, prompt delivery and good prices.”

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Posted 4 years ago

Thanks for your review Lee. Should you need any help, advice or assistance for the product you purchased please don't hesitate to get in touch.

Posted 4 years ago

“Can't fault Ladderstore, great price and amazingly quick delivery during lockdown.”

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Posted 4 years ago

Thanks for your review David and your kind words. Glad we could get your item to you so quickly at a competitive price. Please let us know if we can be of further help in the future.

Posted 4 years ago

“Great delivery and service, however the folding youngman ladders aren't the same quality as the ones I purchased some years ago. Its the mechanism that isn't very good. Regards Paul www.forbesconstruction.co.uk”

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Posted 4 years ago

Hi Paul, thank you for leaving us a review. We are glad you are happy with our lead times and the service you received. I shall pass on your comments to the manufacturers of this product in regards to the mechanism, thank you for sharing.

Posted 4 years ago

“Arrived very quickly ( to Belfast) ,great price and high quality roof ladder”

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Posted 4 years ago

Thanks for taking the time to leave us a review. Really happy to know your order arrived quickly and you are happy with it's quality. Please let us know if we can be of further assistance.

Posted 4 years ago

“Excellent service received ladder within a short timeframe of placing order. Construction of ladder is first class easy to handle more than adequate for the job.”

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Posted 4 years ago

Thank you for your order and your feedback. Happy to know the quality of the product exceeds your expectations. :)

Posted 4 years ago

“Very pleased with the ladder. I bought it for my 80 year old father, it’s very sturdy and gives him confidence if he does need to climb. The steps are plenty wide enough and the tool tray on top is very useful.”

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Posted 4 years ago

Thanks for your order John and it's great to hear the product you ordered served its purpose. Please let us know if we can be of further help.

Posted 4 years ago

“Very easy to order products. Arrived in said window, Products very well made and in good condition. I will be using your site again soon, Thankyou.”

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Posted 4 years ago

Thanks for taking the time to leave us a review Kevin and thank you for choosing us. Should you need any help or advice on your next order don't hesitate to get in touch.

Posted 4 years ago

“Good level of service. Youngmans 8 step ladder is an excellent piece of kit. Arrived in good order and quick time. Thanks.”

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Posted 4 years ago

Thank you for taking the time to leave us a review, glad your order arrived in good time and you're happy with the Youngman Stepladder. Thanks again for your support.

Posted 4 years ago

“Quick efficient service would recommend.”

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Posted 4 years ago

Thank you for your review :)

Posted 4 years ago

“Prompt delivery and very pleased with service. Thank you.”

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Posted 4 years ago

Thanks for sharing your experience with Ladderstore and for your support.

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,109 reviews