Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,109 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Provided outstanding service and assistance for choosing the right product”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service. Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Delivery delayed a few times .Poor communication . No response to direct enquiry.”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. I am really sorry to hear that your delivery was delayed and that you felt we had poor communication. I can see we had one email from you which was responded to on the same day but your delivery was delayed a couple of times due to issues in our wider supply chain which we are still experiencing to date. We have passed these comments to the team internally to review the process and see how our service can be improved.

Posted 3 years ago

“I would certainly use again. When I had a problem with the order, they sorted immediately. Thanks again. 10 out of 10”

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Posted 3 years ago

Hi Ms Leece, thank you for taking the time to leave us a review. We are pleased to hear you were happy with our service. We are very sorry you had a problem with the order but we are glad to hear our team sorted this out immediately and that you would use us again. Thank you for your rating! Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“All good”

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Posted 3 years ago

Hi, thank you for taking the time to leave us a review. We are pleased to hear everything is all good. Should you have any further access enquiries then please don't hesitate to contact us.

Posted 3 years ago

“Had to amend my online order over the phone when I changed my mind and went for the adjustable version of the stand-off. The young lady was most helpful and sorted out the altered order very quickly. Nice to talk to a real person.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, John. We are pleased to hear that you were happy with our service and that you were swapped over to your preferred product in a timely manner. Should you require anything further, please do not hesitate to contact us!

Posted 3 years ago

“Very poor service still await my v stand off after two months. And After three delivery dates have now passed by.”

Helpful Report

Posted 3 years ago

Hi Stephen, firstly thank you for taking the time to leave us a review. We are very sorry to hear that the delivery of the stand-off had been delayed, I can see from the order that there was a stock issue due to the supplier waiting for parts. We apologise for any inconvenience this may have caused you. Should you need to discuss your order with then please do not hesitate to contact us on 01204 590232.

Posted 3 years ago

“These guys are great! I needed a job doing and was a little impatient waiting for my order to be delivered. The Managing Director assisted and allowed me to pick up from the depot. Really appreciated the extra mile that they went. Will be coming back as and when. Thank you”

Helpful Report

Posted 3 years ago

Hello Louis, thank you so much for leaving us a review. We are pleased to hear that you were happy with the service provided and we will pass on your comment to our Managing Director Gail. Should you need anything else please do not hesitate to contact us, we are happy to help!

Posted 3 years ago

“First class service”

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Posted 3 years ago

Neil, thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with the service we provide here at Ladderstore. Should you need anything else, please do not hesitate to contact us!

Posted 3 years ago

“We have used the Ladderstore for years and have never had any issues, delivery is quick, the ladders are always in good condition. Good service.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. Firstly, thank you for your custom over the years. We are pleased to hear that you are happy with the products and services you have received from Ladderstore, should you need any further access equipment or accessories, you know where to find us! Thank you again!

Posted 3 years ago

“Wide range of products to choose from, great service and fast delivery.”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We are extremely happy to hear that you are pleased with our extensive range of products and our services. Should you need anything else in the future please do not hesitate to contact us!

Posted 3 years ago

“Friendly and helpful advice helped me choose the right product - thank you.”

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Posted 4 years ago

Thank you for leaving us a review Paul and it's great feedback to hear you were happy with our friendly and helpful team. Should you need any help or advice in the future please don't hesitate to reach out.

Posted 4 years ago

“I could definitely recommend the ladder store promt service and very helpful.”

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Posted 4 years ago

Thank you for taking the time to leave us a review and for the kind feedback and your recommendation.

Posted 4 years ago

“Really good service and good product”

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Posted 4 years ago

Thank you for leaving us a review Elaine, we are happy to learn you received good service and are happy with the product you purchased.

Posted 4 years ago

“Very helpful,arrived very quickly”

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Posted 4 years ago

Thank you for your kind words and 5 star review Alistair. Glad we could help and get your product to you quickly.

Posted 4 years ago

“Prompt and efficient service, I would not hesitate to order from Ladderstore again.”

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Posted 4 years ago

Thank you for taking the time to leave us a review Adam. Lovely to hear that you'd not hesitate in buying from us again, should there be anything else we can help with please get in touch.

Posted 4 years ago

“Great service !!”

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Posted 4 years ago

Thank you for the 5 star review Daniel!

Posted 4 years ago

“I have used the Ladderstore for a number of year now and have always had expellant service”

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Posted 4 years ago

Thank you for taking the time to leave us a review and for the continued support over the years. Should you need any help or advice in the future you know where to find us!

Posted 4 years ago

“Easy to deal with a no excellent service”

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Posted 4 years ago

Thanks for your review William and for your feedback around our service.

Posted 4 years ago

“Very good service on time.very easy to use. Would buy again from you. Regards Mark”

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Posted 4 years ago

Thanks for your review Mark. Great to hear that you'd buy from us again, should you need anything else in the future you know where we are.

Posted 4 years ago

“Can't fault them although they are still a bit stiff to swing back.”

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Posted 4 years ago

Thanks for your review Paul. Glad to hear you are happy with the product you ordered. Over time you should see a little more give when swinging the ladders back.

Posted 4 years ago

Ladderstore is rated 4.5 based on 1,109 reviews