Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,042 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“easy order process. delivered the next day to my surprise and no extra cost. very pleased with product as per later review of brackets. seems to be very efficient company.”

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Posted 3 years ago

Thank you for taking the time for leaving us a review and it's great to hear you found ordering from our website so straightforward. Happy to hear you are also happy with your purchase and the delivery time, please let us know if we can be of more assistance in the future.

Posted 3 years ago

“Quick service, great item”

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Posted 3 years ago

Thanks for the review Malcolm, we are glad you were happy with your purchase.

Posted 3 years ago

“excellent you had in stock support parts for a system we had put in back in the nineties. Your website made it easy to select the lock/catch correctly and we received in the post and fitted it myself all for 25.00. Local trades people were telling me I needed a whole new folding stairs system 250.00 plus. Congrats to yourselves and your manufacturer in Sweden for supporting their product in the field nearly 30 years later.”

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Posted 3 years ago

Thank you for taking the time to leave us a review and thank you so much for your kind words. Spare parts and accessories are something that we pride ourselves on as for some reason many other companies don't seem to deal with them. Glad we could get this part for you, and please don't hesitate to get in touch should you have any queries in the future.

Posted 3 years ago

“Excellent product. Place an order for a ladder. Order confirmed, delivery date confirmed but ladder never arrived. No update was given. After making several calls I was told that ladder was out of stock. Ordered another and arrived on time.”

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Posted 3 years ago

Hi Hasan, first of all thank you for taking the time to share your experience with us. We'd like to apologise for the lack of communication at this end in regards to the product you ordered, i've passed this onto our operations director to review the process and see why this happened. We are glad that we found you an alternative that you were happy with and that it arrived in a timely manner.

Posted 3 years ago

“Very good service, prompt delivery and good prices.”

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Posted 3 years ago

Thanks for your review Lee. Should you need any help, advice or assistance for the product you purchased please don't hesitate to get in touch.

Posted 3 years ago

“Can't fault Ladderstore, great price and amazingly quick delivery during lockdown.”

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Posted 3 years ago

Thanks for your review David and your kind words. Glad we could get your item to you so quickly at a competitive price. Please let us know if we can be of further help in the future.

Posted 3 years ago

“Great delivery and service, however the folding youngman ladders aren't the same quality as the ones I purchased some years ago. Its the mechanism that isn't very good. Regards Paul www.forbesconstruction.co.uk”

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Posted 3 years ago

Hi Paul, thank you for leaving us a review. We are glad you are happy with our lead times and the service you received. I shall pass on your comments to the manufacturers of this product in regards to the mechanism, thank you for sharing.

Posted 3 years ago

“Arrived very quickly ( to Belfast) ,great price and high quality roof ladder”

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Posted 3 years ago

Thanks for taking the time to leave us a review. Really happy to know your order arrived quickly and you are happy with it's quality. Please let us know if we can be of further assistance.

Posted 3 years ago

“Excellent service received ladder within a short timeframe of placing order. Construction of ladder is first class easy to handle more than adequate for the job.”

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Posted 3 years ago

Thank you for your order and your feedback. Happy to know the quality of the product exceeds your expectations. :)

Posted 3 years ago

“Very pleased with the ladder. I bought it for my 80 year old father, it’s very sturdy and gives him confidence if he does need to climb. The steps are plenty wide enough and the tool tray on top is very useful.”

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Posted 3 years ago

Thanks for your order John and it's great to hear the product you ordered served its purpose. Please let us know if we can be of further help.

Posted 3 years ago

“Very easy to order products. Arrived in said window, Products very well made and in good condition. I will be using your site again soon, Thankyou.”

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Posted 3 years ago

Thanks for taking the time to leave us a review Kevin and thank you for choosing us. Should you need any help or advice on your next order don't hesitate to get in touch.

Posted 3 years ago

“Good level of service. Youngmans 8 step ladder is an excellent piece of kit. Arrived in good order and quick time. Thanks.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, glad your order arrived in good time and you're happy with the Youngman Stepladder. Thanks again for your support.

Posted 3 years ago

“Quick efficient service would recommend.”

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Posted 3 years ago

Thank you for your review :)

Posted 3 years ago

“Prompt delivery and very pleased with service. Thank you.”

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Posted 3 years ago

Thanks for sharing your experience with Ladderstore and for your support.

Posted 3 years ago

“I wasn't too sure which ladder to buy to reach my guttering so the team helped me pick the right one. Combined with the standoff it meant for stable working at height.”

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Posted 3 years ago

Thanks for taking the time to leave us a review Andy and glad we could help solve your problem. Hope the job in hand goes well and stay safe, should you need any further advice don't hesitate to pick up the phone.

Posted 3 years ago

“The ladderstore were amazing they looked after me really well I had made the wrong purchased .They sorted out a replacement With no fuss and at speed . I can’t recommend them enough .”

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Posted 3 years ago

Thank you for sharing your experience, things don't always go as smoothly as we like, but glad we managed to get the replacement sorted for you quickly.

Posted 3 years ago

“good value ladders & delivered as promised”

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Posted 3 years ago

Thanks for leaving us a review Robert and thank you for your feedback!

Posted 3 years ago

“Excellent ladder, first class help from phone staff 🌟🌟🌟🌟🌟”

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Posted 3 years ago

Thank you for the kind words, should you need any more assistance don't hesitate to get back in touch.

Posted 3 years ago

“Good service. Very good delivery. Ordered in an afternoon and it was delivered a.m. the next day.”

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Posted 3 years ago

Thank you for your review Melvyn, should you need any help or advice in the future you know where we are.

Posted 3 years ago

“Good website, plenty of information to make an informed selection. Easy to order and prompt delivery. Did not need to communicate with the company (below).”

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Posted 3 years ago

Thanks for the great feedback Nicholas, happy to hear the website was easy enough to navigate and find exactly what you wanted.

Posted 3 years ago

Ladderstore is rated 4.5 based on 1,042 reviews