Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.53

4.5 Rating 1,041 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

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Ladderstore 5 star review on 18th September 2024

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Ladderstore 5 star review on 22nd August 2024

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Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

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“Always helpful and able to assist with any enquiry”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are pleased to hear you feel we are always helpful and able to assist with any enquiries. Our customer service team are always here to help. Thank you again.

Posted 2 years ago

“The product was exactly as advertised. Spare part for a Youngman loft ladder, it replaced the broken part perfectly, restoring full function. Some issues with delivery but I think this was due to the courier.”

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Posted 2 years ago

Hi Andrew , thank you for taking the time to leave us a review. We are pleased to hear that this product is what was required and was as advertised. We are pleased to hear that this has now restored full function. We are sorry to hear there were issues with delivery. Thank you again.

Posted 2 years ago

“Our ladders were ordered and we experienced a delay on our initial order which we had to chase, but since then the team's response has been prompt”

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Posted 2 years ago

Good Afternoon Alan, thank you for taking the time to leave us a review. We are sorry to hear you experienced a delay with the order and that you had to chase this, we will look into this further. However we are pleased to hear the teams response was prompt and this has been rectified. Thank you again!

Posted 2 years ago

“Bought cat ladder kit to attach to my aluminium ladder. Seems quite strong managed to get onto my roof to remove moss, then spray with moss killer. Kit took 20 minutes to assemble I am sure it would be quicker the next time.”

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Posted 2 years ago

“Easy to navigate site. Had to chase up for delivery following payment which I felt shouldn’t have been needed. Felt excuses rather than honesty were used to try to cover the mistake. Would’ve appreciated honesty as I accept mistakes happen. Product is fine, does what it says on the box. Didn’t require the extension part but the joiner had unwrapped prior to realising this therefore was unable to return.”

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Posted 2 years ago

“A no hassle purchase very happy”

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Posted 2 years ago

Good Afternoon Kevin, thank you for your feedback on Ladderstore, we are pleased to hear your experience with us was no hassle and that you are happy. Many thanks.

Posted 2 years ago

“I have had this ladder now for a year and I have to say it has been so Useful. I use both inside and outside for decorating repairs et cetera I find it extremely safe and it is easy to manoeuvre. It means I can be a bit more independent as an OAP.”

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Posted 2 years ago

“The whole experience was painless and easy. Soon found what I wanted, quick to order and quick delivery.”

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Posted 2 years ago

Good Morning Kevin, thank you for leaving us a review. We are pleased to hear that your experience with Ladderstore was easy and that you found what you required, ordered it easily and quickly and that the delivery was also quick. Should you have any future access enquiries please don't hesitate to get in touch. Thank you again!

Posted 2 years ago

“Great service and product. Ladder arrived promptly, as scheduled.”

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Posted 2 years ago

Good Morning Stephen, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service and the product and that the ladder arrived promptly. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Simple ordering, fast delivery, good product arrived undamaged, no hassle exactly what you expect from an online store.”

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Posted 2 years ago

Good Morning Darren, thank you for taking the time to leave us a review. We are really happy to hear the experience with Ladderstore was simple, fast and no hassle. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Excellent product and delivery time!”

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Posted 2 years ago

Good Morning John, Many thanks for taking the time to leave us a review. We are pleased to hear you are happy with the product and the delivery turnaround. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Disappointed”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave a review. Unfortunately, I cannot see any notes on the system with regards to this order. One of our team will be in touch with regards to the order and to see if there is anything we can do to help!

Posted 2 years ago

“Excellent service, excellent prices.”

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Posted 2 years ago

Hi Michael, thank you for taking the time to leave us a review, we are really pleased to hear you were happy with our service and prices and that you felt they were excellent. Should you require anything else please don't hesitate to get in touch!

Posted 2 years ago

“Definitely going to order from them in the future. Good service on a competitive price”

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Posted 2 years ago

Hi, thank you for taking the time to leave us a review, we are really pleased to hear you felt we had good service and our prices were competitive. Should we require anything else please don't hesitate to get in touch.

Posted 2 years ago

“The staff at Ladderstore were very helpful and friendly. They updated me regularly on my order. Great service and woud highly recommend them.”

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Posted 2 years ago

Good Afternoon Susie, thank you for taking the time to leave us a review. We are really pleased to hear you found our team helpful and friendly and that they kept you in the loop with regards to your order. We are pleased you are happy with the service and thank you for your recommendation. Should you require anything else please don't hesitate to get in touch.

Posted 2 years ago

“Spot on Thanks, It was what I wanted and delivered promptly.”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us a review. We are pleased to hear that the product is what you wanted and that it was delivered promptly. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“Great choice of products, website very informative and easy to navigate. Fast delivery. Highly recommend.”

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Posted 2 years ago

Good Afternoon, thank you for taking the time to leave us some feedback. We are pleased to hear that you felt we have a great choice of products and that the website was informative & easy to navigate. We are also glad to hear you felt our delivery was fast. Should you have any future enquiries please don't hesitate to get in touch. Thank you for your recommendation.

Posted 2 years ago

“Decent ladder quick delivery thanks”

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Posted 2 years ago

Hi Ajmal, thank you for taking the time to leave us a review. We are pleased to hear you felt the ladder was decent and that the delivery was quick. Should you have any future enquiries please don't hesitate to get in touch.

Posted 2 years ago

“I rate Ladderstore 5 out of 5 for their sale of loft door catch and pole. Many thanks Robert Terry Hobson”

Helpful Report

Posted 2 years ago

Hi there Terry, thank you for taking the time to leave us a review. Firstly thank you for your order, we are pleased to hear that the sale went smoothly and that you received the Loft door, catch and pole. Should you have any further enquiries please don't hesitate to get in touch.

Posted 2 years ago

“I usually deal with Jacky Hopps. Jacky is always friendly and helpful. The service I receive is always prompt and accurate. Deliveries are either on time or sooner than expected.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review, we are pleased to hear that the service you receive is prompt and accurate and that the deliveries take place on time or before expected. We are pleased to hear you are happy with the service and I will pass this lovely review on to Jacky and the team. Thank you for taking the time to leave us a review.

Posted 2 years ago

Ladderstore is rated 4.5 based on 1,041 reviews