Klipspringer Ltd Reviews

Name: Klipspringer Ltd
Rating: 4.82

4.8 Rating 1,588 Reviews

97 %

of reviewers recommend Klipspringer Ltd

4.8

Based on 1,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Klipspringer Ltd:

As the dependable partner of choice, Klipspringer has been helping the complete food sector achieve 'compliance with confidence' for over 20 years, through innovative food safety, hygiene and visual management solutions.

Visit Website

Phone:

01473 461800

Email:

sales@klipspringer.com

Location:

Rynor House, Farthing Road,
IP1 5AP

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Klipspringer Ltd 5 star review on 11th February 2022

Suzanna W

Klipspringer Ltd 5 star review on 22nd July 2021

Joshua G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff”

Helpful Report

Posted 1 year ago

“Klipspringer have replaced the faulty item and replaced it with a new sensor - which is great. However there wasn’t any communication or option to have the item calibrated before it was despatched, this has now resulted in having to send the new sensor back to Klipspringer and prolonged the time thats it’s out of use. If/when temperature equipment or probes need to be replaced, it would make sense to ask the customer if the item requires calibration before it’s despatched.”

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Posted 1 year ago

Many thanks for your review Greg. All feedback is welcome, good and bad! I am really sorry you feel that we let you down with our communication on this occasion. We certainly regularly review our processes to make sure we are acting in the best interests of our customer and giving the best service and advice so will take this up with our Service department. In your specific situation we last calibrated these sensors over a year ago and as such there was no valid UKAS cert for this particular sensor on our system. Therefore the assumption was that you were performing your own verification checks traceable to UKAS and that this would be the case for the replacement. Apologies again that our assumption was incorrect. We will of course calibrate these as quickly as possible and on top of the free collection service via Royal Mail, there will be no re-delivery charge of course. Sorry again and I would be very happy to discuss this with you anytime. Jeremy Elphick - Customer Support Team Leader - 01473 461800

Posted 1 year ago

“Very professional.”

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Posted 1 year ago

“Great service. Calibrations and return of equipment carried out very quickly. Online process made it very easy to put in order for calibrations.”

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Posted 1 year ago

“Good quality products and fast delivery.”

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Posted 1 year ago

“Quick, easy and best service :)”

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Posted 1 year ago

“Nice and fast in service as promised.”

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Posted 1 year ago

“Reliable fast service, speedy deliveries and prompt replies to email queries”

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Posted 1 year ago

“The handles seem very strong and durable”

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Posted 1 year ago

“Great comms , honest assesment.”

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Posted 1 year ago

“Great Service”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Broad range, good quality and availability, fast delivery and friendly customer service. It's great that I can see all the food grade certificates on the website with a few clicks”

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Posted 1 year ago

“Fast and efficient. Thank you”

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Posted 1 year ago

“had 2 shadow boards designed and made, the service was brilliant and the boards have come out faultless. will definitley be using again in the future!”

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Posted 1 year ago

“Excellent products and service A*****”

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Posted 1 year ago

“quick response”

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Posted 1 year ago

“Very good communication and delivery!”

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Posted 1 year ago

“Was not detectable. Raise the issue with Klipspringer, not a proper action was taken.”

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Posted 1 year ago

Hi Ehsan. Many thanks for your review - we really appreciate all feedback - good and bad! With regards to your specific issue I am sorry that you didn't feel that our response to your query was satisfactory - we take our product integrity and commitment to giving our customers the very best products and advice very seriously. As such I wanted to make it clear in my response that for any metal detectable pen you purchase, the delectability of the pen will rest entirely on the size of the piece you put through your detectors and the sensitivity it is set to. As you asked for a replacement I wanted you to understand that I would not expect any different results for a different case of pens as the pigment used will be of the same type. If you are not happy with the pens then by all means we would be happy to take them back and provide you with a credit for them, however I don't believe the results you get will be any different with any other type of pen. I am sorry again that I wasn't clearer and would be very happy to discuss this with you if you would like to contact me on the phone or by email. Jeremy Elphick - Customer Support Team - 01473 461800 - jeremy.elphick@klipspringer.com

Posted 1 year ago

“Very impressed with quick service and the pack of sweets we receive when our equipment is returned :)”

Helpful Report

Posted 1 year ago

Klipspringer Ltd is rated 4.8 based on 1,588 reviews