KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 657 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All the team were efficient, polite, and cleaned up afterwards. A lovely job. R. Wilson”

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“Excellent work”

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“No pushy sales people. Our salesman was absolutely lovely! Fitted our door in a timely manner and I absolutely love it. Competitive price too. Thank you”

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“We had a new front door and the hard part was choosing the style from the many on show. We have now had it fitted by a lovely man who didn’t let the freezing day deter him and we are delighted with the result and it has been much admired. Thank you KLG.”

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“Workman arrived on specified day on time. Fitted the new door and am very pleased with it. Professional and good service. Have used previously in 2014 for new windows and conservatory and all excellent”

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“salesman said it would take 5to6weeks but it took 12weeks.But very pleased with the look of the door and the young man that fittered was very pleasent and got on with his job”

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Thank for your kind review, we will pass your comments on to our colleagues. Apologies for the additional time it took to to install your door from that which had originally been quoted. We have had an extremely successful year and initially were unable to recruit the quality of tradesmen we required to maintain our high standards. This lead to some delays, to ensure we compete a good standard of workmanship, but we have now dealt with these issues and are back to our normal installation times of 6-8 weeks. Once again apologies for the delay.

“We love the new windows fitted by KLG RUTLAND. The fitters were very quick and efficient.The quality and customer service is second to none. I would not hesitate to recommend them.”

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“From the point of showroom visit to finish, we could not be happier with the quality of product and the service level from the Tradesmen you use was exemplary, excellent workers, clean, respectful and knowledgeable,. The finish is everything we hoped it would be and more. Thank you.”

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“Excellent service starting from first visit to showroom to final installation. Installer arrived at the time specified and even though alone worked meticulously and tidily. The final outcome was 2 very high quality doors fitted without any hiccups and at the present time, snag free.”

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“Good quality doors, pleasant tidy fitters. very happy with work done. David Squire Guitar Tuition.”

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“Very satisfied with the product fitted with the least of fuss”

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“I recently had a door fitted and the fitting was delayed twice which for me was a little disappointing as I had other trades men I had to cancel,however I was very please with the service from start to end and I would definitely use KLG Rutland again. Both the Salesman and Installation man did a super job and this is the main reason I chose KLG Rutland.”

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“Very pleased with the service.”

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“Very Happy with the product and service. Value for money and happy to recommend.”

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“Did a great job on my back door left the house clean and tidier than when they started :) but do fill in this flippin comment otherwise they will keep emailing you forever”

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Thank you for your kind words Mr Peatfield. Apologies for the reminder giving you the option to review us. We always send one out just in case people are on holiday or busy when the first one is sent. We are always happy to hear comments from our customers good, bad or indifferent. Once again than you for the review. ;-)

“Very competative prices, professional workmen and lovely results.”

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“We first contacted KLG Rutland over a year ago because we were looking for a company that specifically specialises in conservatories. Even though we live outside their normal area of operations, they agreed to come up to us and do the project. Since it was part of a big refurbishment of ours and we were not sure about dates, the project got delayed, and we also kept changing our mind about the final dimensions. Throughout this decision making process Danny Dixon accommodated us wonderfully, and issued several revised quotes without complaining, or making us feel uneasy. When we finally agreed on a rather narrow conservatory, Gary the surveyor came for a second visit to finalise dimensions and details. On the agreed date the building team came, consisting of 3 people, they worked fast and efficiently and got the foundations, grounding and the walls done in 2 days. Several days later another team came to fit the French door and the roof. When at one point it looked like there might be a problem with pipes that need moving, the team immediately took responsibility, put the problem solving cap on, talked to Kevin, the manager, and agreed to do diversion there and then. Thus the team was able to install the whole glass part of the conservatory. The result? 3 days in total for everything, minimum disruption, high quality work. We were impressed with the serious work and professionalism of all the people we came across from Danny the sales manager, and Gary the surveyor and the two teams who installed - we have had a wonderful experience, and would recommend them without hesitation!”

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“I speak with experience when I say that KLG Rutland provide the highest level of craftmanship and customer satisfaction. I have used this company a number of times now, having all doors (including Patio), windows, soffit and drain pipes renewed. Needless to say, my wife and I are delighted with the results. Many of their workforce have been with the Firm for many years, this is always a good sign. All work carried out is guaranteed and the guys who do the jobs are efficient, friendly, knowledgeable perfectionists. I would never go anywhere else. Our next dream is for a conservatory. I won't need to look for a quote, I know exactly who will be doing it. It's KLG for me every time. ( By the way, I'm not on commission, just feel that everyone should have the chance to use the best that's all) Well done guys and thank you, Ray & Beryl Mitchell Nottingham”

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“Very professional service from start to finish. Letter box was missing from the door when fitted due to a paper work issue but this was sorted promptly and cut out from the door within 2 days. Very happy with the standard of the door fitting and no mess left behind.”

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“Had two composite doors fitted could not fault them would recommend klg and would have them again”

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KLG Rutland is rated 4.8 based on 657 reviews