KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 657 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very efficient all installed within a day near and tidy job and very pleased with the windows”

Helpful Report

“We were impressed with KLG from first contact to the end of installation. There was no hard sell so we had time to think about our decision and choices. The sash windows were fitted with very little mess and look beautiful. We have already recommended KLG to our neighbours who admired the windows.”

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“The lovely fitter's did a wonderful job worked very hard doing the 2 doors and 2 windows in the day and they clean up after them self's”

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“The work was done on the given days and in a timely manner, and neatly and cleanly. The price and the quality of workmanship was very good. We used Rutland due to previous excellent experience with them.”

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“The whole experience of buying a composite door and window from KLG was so easy and comfortable. Everyone we dealt with were friendly and professional and never applied any pressure to buy. The fitting was amazingly carried out by one person (Eddie) who fitted the door and window in the pouring rain without leaving any mess at all. The finish of both door and window is excellent and I will definitely be using KLG again.”

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“Good overall service.”

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“By selling us Windows at a good competative price. By agreeing to replace kichen door handle that has a chip on it”

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“From start to finish this has been a very easy transaction.Sales people very knowledgable and not at all pushy. The workman that came to do the job was extremely careful and what little mess he made he was clearing up as he went along. We thought we may have to decorate after the job but we did not. Excellent service would not be afraid to come back to KLG for other services when needed.And merchandise of excellent craftman ship.A very pleased customer Thankyou a job well done.”

Helpful Report

“Our conservatory is beautiful. KLG has good builders and electricians. They done well. We will recomend KLG. Ella and Kriss”

KLG Rutland 5 star review on 21st April 2018

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“Advised us on the best way of improving. Gave us a written estimate (no obligation) Measured and promised date for fix. Fixed on that date. No faults on measuring or workmanship. Left job finished and cleaned up.”

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“We had a new front door and French windows installed and couldn’t be happier with the whole process - from first contact with a non-pushy salesman, the helpful advice and suggestions in the showroom when we were dithering over minor aesthetic details (due to having so much choice!) and the lovely fitter who did the installation. The prices are competitive and the doors look brilliant. We are really pleased, would happily recommend KLG and will definitely return when we are ready to replace windows.”

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“The new composite back door as made the kitchen a lot warmer and looks fantastic”

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“Helpful fitters..Work completed in one day and room was clean on completion. They did not leave until 7pm.”

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“KLG did a glass pattern that I wanted with no hassle. Everything was really quick and the staff were nice. I picked a door colour (sky blue) which was a bit different and I was taken in the workshop area to look at the colour on an actual door rather than just a chart. The door is fabulous and I am very happy with it. They didn't want paying until the job was done and customer happy. No money up front - very professional, makes you feel confident. I would absolutely recommend KLG to anyone (and have done so).”

KLG Rutland 5 star review on 31st March 2018

Helpful Report

“Offer a quality product and personalable service”

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“Windows were fitted very well”

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“From salesman to fitting was very impressed with the manner and quality of work,”

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“Arrived promptly to carry out work on replacing window. work was carried out efficiently with very friendly cheerful staff. No mess, all rubbish taken away at the end and no mess left. Very pleased with end result.”

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“Very pleased with the product and the fitters. The aftercare is also excellent. I would recommend KLG to others. Everyone was friendly and courteous. The only thing that stopped from giving 5 stars was my experience with the office staff who failed on 2 separate occasions to pass on to their colleagues fairly significant arrangements made via them. This cause both me and their colleagues some inconvenience.”

Helpful Report

Thank you for your comments, we are pleased that you are happy with the products and aftercare. We are aware of the administrative error and have changed our procedures to try and ensure this does not happen again. Once again apologies for any inconvenience caused.

“The customer interaction before the building work was very good. The actual building work was very good and all the contractors very polite and hard-working. However, the post work customer interaction was unnecessarily unpleasant and really very poor.”

Helpful Report

Dear Mr McDermott, we do apologise for any inconvenience or disappointment that you have felt, we are always upset to hear our customers are unhappy with the service they receive from KLG Rutland. According to our records we can only assume your comments relate to correspondence towards the end of the installation. We received a communication where it stated you did not intend to pay for the contract in full, withholding an amount for skirting boards despite these items being on the original contract, and you being unable to give us a completion date for your own flooring. We explained that once you had fitted your own floor we would come back to finish the job, we also agreed for you to hold back an amount until we had done so. The context of these communications, like many written words can be taken in different ways. But, unfortunately, we have examined these in great depth and really do not see anything that was either unnecessarily or unpleasant in any way. We will have to agree to disagree on that point. Once again, we do apologise for any inconvenience or disappointment this may have caused you. This was never our intention and we hope that you enjoy your conservatory for many years to come, obviously covered by our comprehensive 10 year warranty.

KLG Rutland is rated 4.8 based on 657 reviews