KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 657 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience in all departments and well worth the money . Highly recommended.”

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“Great windows. Sturdy and secure exactly what we wanted. They are not the cheapest but you get what you pay for”

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“Really recommend KLG, the guys were efficient, polite and professional. We are really happy with their work.”

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“Recently had a new front door fitted, the service was excellent from start to finish and we are extremely pleased we chose KLG.”

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“Really happy with our front and back doors. The door fitter was such a nice person who took great pride in his work and gave us a first class service. Many thanks.”

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“From start to finish brilliant service. Top quality products. Highly recommend.”

KLG Rutland 5 star review on 18th February 2021

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“Competent. professional and personable fitters. Very pleased with the quality of the windows and doors and would be very happy to recommend KLG”

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“Very happy”

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“The fitters were very good ,cleaned up after themselves left everywhere tidy. The windows are great .”

KLG Rutland 5 star review on 17th February 2021

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“Very efficient process from start to finish. We received sound advice and great service at every stage. We are extremely pleased with our new front door.”

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“Lovely french doors fitted. Quick, tidy and efficient installation. Second time we’ve used KLG. Been very satisfied on both occasions. Would definitely recommend.”

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“Arrived as promised and fitted as hoped for. Nice product”

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“Fitted the windows very well and cleared up and left no mess. Decent windows. No face masks worn”

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Dear Mr & Mrs Forsdick Thank you for your positive review and for bringing the this Covid secure issue to our attention. All our appointments and installation are screened and carried out in a Covid secure manner with social distancing paramount in all installations. The fitter in question is no longer with the business and further training and COVID-19 secure communications have been put in place. Regards KLG Rutland

“we are very pleased with everything we have purchased with the quality and the service. Would recommend to anyone.”

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“It is ashame that the Communication from the Sales Director failed the team. Every time he promised to updated me he failed. Ordered in September, Fitted 26th Jan 2021, Was promised 12 weeks. Fitter was very good.”

Helpful Report

Dear Mr Cottingham, Thank you for your comments. We apologise for the delay in installing your door beyond the approximate 12 weeks as stated on the contract. In these unprecedented times our suppliers are struggling with the upturn in demand along with reduced capacity whilst maintaining safe covid secure practices. This has further been exasperated at docks around the world, where cargo is taking longer to clear as highlighted on the news. We have a message on our website explaining these issues and our staff are constantly updating customers on any delays. Our Sales Director had to leave on the day in question regarding your last update as his wife went into early labour and was rushed into hospital. Our records show that you were contacted the next day by one of his colleagues and updated with the installation date. Once again we apologise for any delay and hope you are still happy with your door. Thank you for your order and if you have any warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Regards KLG Rutland

“We were really pleased from start to finish, good workers clean&tidy”

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“This is the third time we’ve used KLG and they were brilliant. They’re helpful and not pushy with their sales and the workman ship is great. Couldn’t recommend enough.”

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“Everyone we have dealt with at KLG Rutland has been brilliant, the windows and doors we have had over the years are of great quality and I don’t hesitate to recommend them to friends and family. Their aftercare is also second to none, we recently had a problem with our front door and they couldn’t have been more helpful from the person I spoke to on the phone to the engineer who came out.”

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“Fantastic service from start to finish. All of my dealings with KLG staff was first rate, from showroom all the way to installation. Their staff are their greatest resource...and the doors look great!”

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“Fantastic quality. Fitter was excellent great job I am so pleased. I will definitely use them again for all my window and doors. A****”

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KLG Rutland is rated 4.8 based on 657 reviews