KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 653 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 653 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 13th October 2024

ALLWOOD

KLG Rutland 5 star review on 30th July 2024

BARKLAM

KLG Rutland 5 star review on 27th July 2024

WALL

Anonymous

Anonymous // 01/01/2019

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“I wanted a a non pushy decision process and a quality install, that is exactly what I got. The sales team were open, honest and in no rush. The install team were empathetic, professional and very skilled. I highly recommend KLG.”

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“Lovely window but price went up from original quote. Overpriced.”

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“Great service in the showroom all the way to fitting the door. Will recommend to family and friends.”

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“Excellent communication at every step in the process of getting a new window fitted. It was efficiently fitted by an excellent tradesman who obviously knew his trade”

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“One of the few local businesses that we have found that can be truly relied upon. Completely professional from start to finish. Initially they fitted a new front door with top light and new windows upstairs and down. Later we had them back to fit a new bathroom window. Excellent communication and workmanship. Prices very reasonable too. Highly recommended.”

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“It was the cheapest quote I got but everyone was professional and straight forward. I am really delighted with my new doors”

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“Excellent service by everyone. Replaced three windows. From the start I was given clear advise. The installation team was very preofessional and got on with the job. Keep up the great work.”

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“Door installation was done with great care with minimal damage to the surrounding brickwork. However within two weeks the door could not be opened from inside or outside! Engineer came quickly knowing exactly what the problem was. Not unusual for new doors by to drop slightly. If the problem is known about why can’t the installation be done differently?”

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“They did a very great job 10/10 Would have them again”

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“Had beautiful doors and windows done by kLG thanks again”

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“We have returned to KLG Rutland for building our new porch after excellent service a couple of years ago when they supplied and built our new conservatory. I find them value for money, excellent customer service and their fitters are clean and tidy. Very pleased yet again.”

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“Very happy with the installation. Two young lads were very professional and clean working. My only grumble is that we never got acknowledgment of receipt on payment via bank transfer. It puts your mind at ease to know you have put it in the correct account.”

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“If you want a company that does what it says and provided a quality product then try KLG. Special mention to the fitters who were great.”

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“Friendly pre sales and great installation service. Very happy.”

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“Everything went great from the initial phone call to the installation of 10 windows. The surveyor explained the process fully and the installation team were very professional and tidy. I would have no problem with recommending KLG to others.”

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“Sales experience 5/5 - Mark Newstead did a great job explaining things, was happy to help, and made himself available quickly when required. Installation experience 3/5 - Fitting of the windows and doors seems good. The guys doing the installation were friendly but left an unreasonable amount of debris and rubbish behind. Half hearted attempts at cleaning were made but they were just not good enough. In my opinion some of the mess was just caused due to carelessness on the installers parts where they just willy-nilly discarded plastic pieces and lids of sealant all over the place, which I then had to pick up and that could have easily been collected and discarded. Tip: Equip your installers with cordless vacum cleaners to make their lives easier and cleaning more effective. Product quality 4/5 - Installation of windows and doors was just about a month ago, so hard to tell but quality seems to be good. My only complaint is with the trickle vents. They spewed little bits of plastic, which were clearly from manufacturing where the frames had been cut, for days after installation, which I had to clean up multiple times. Tip: Give your installers brushes to go over the frames before assembling them to get rid of any debris. Aftercare 4/5 - Two of my door handles had chips in them and one of the trickle vents was lose. An engineer with replacement was dispatched a couple of days after with replacement parts. The parts were fine and installation was quick, however the engineer himself seemed like he was in an enormous rush/wanted to get away as quickly as possible. I had to stop him from taking off before I had a change to inspect the work he had done. Not a good experience in terms of customer service. Conclusion - I think KLG are a decent company to use but they need to work on the details of the service they provide and the customer experience. Over all the experience left a bitter taste in my mouth as they seem to market themselves as a premium company but didn't offer the premium experience I expected. Would I use them again? Maybe; but to a great part due to the fact that I know the product quality seems to be good and I wouldn't want to risk getting lower class products elsewhere.”

Helpful Report

Dear Mr Poschl Thank you for your review and constructive criticism, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG Rutland. We are an independent local company, and really do strive to offer the best service possible – not only because we want to know we’ve done the best job we can, but because we want our customers to spread the word by saying good things about us to their friends and families. As a result, we’re always very sorry to hear that we might have let somebody down. The points you have made are under investigation and have been pointed out to the relevant departments. We do hope that you will use us again and you will hopefully receive our normally high levels of service we pride ourselves upon. Once again please accept our apologies for any disappointment you have felt on this occasion. If you have any warranty issues or wish to discuss this further please do not hesitate to contact our customer service team on 0115 9221155.

“Efficent and clean. Goof value for money”

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“Well what can I say absolutely happy from start to finish the staff are lovely kept me well informed and the doors are brilliant love the colours and the integrated blind, the fitter was lovely and cleaned up after him self I would definitely recommend KLG Rutland”

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“Good quality window units. The installer did a great job, clean and tidy. Thanks.”

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“As with our previous installations, excellent product and the usual attention to detail by the installer”

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KLG Rutland is rated 4.8 based on 653 reviews