KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.82

4.8 Rating 657 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KLG Rutland has already fitted me both front and back doors so a obvious choice when I wanted to replace my bay window. Excellent service very good quality and friendly fitters I wouldn’t hesitate recommending them”

KLG Rutland 5 star review on 26th May 2020

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“A reliable efficient service providing good quality merchandise.”

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“We are extremely happy with our purchase, Front door by and Back door. Beautiful to look at. Fitter was very pleasant, and very thorough with his work. We couldn't have asked for a better job. Would definitely recommend you.”

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“Top class customer service from outset to completed installation. No pushy salesman.. left to think things over eithout being chased for decision. Date for installation agreed and literally 2 days before Covid 19 sent everything into lockdown. But I cannot commend highly enough how the company dealt with this unpresidented situation. Utterly utterly amazing. Mr Greenfield called me and explained that they would have to postpone installation and how any deposit i had paid was protected if things did not work out as we all hoped. I was delighted to receive a call a few weeks later to advise that they were now in a position to proceed . Installer arrived as promised and proceeded to complete the job with the utmost courtesy and professionalism. AMAZING!”

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“KLG provided a competitive quote for replacement old and tired existing UPVC front door and glazed side panel with a new Composite door and glazed panel. Due to COVID-19, the installation date was postponed and they rang to let me know. As soon as they could safely return to working, they rang and advised what safety measures they were employing and confirmed an installation date. The fitter rang to let me know the time he would arrive and removed the existing and fitted the new composite door and glazed side panel in a few hours. He was friendly and professional and followed strict safety measures and distance. The new door looks superb and of very high quality and has made a big difference. The fitter cleaned up everywhere and left the house and the new door spotless. Can highly recommend KLG.”

KLG Rutland 5 star review on 22nd May 2020

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“I used klg for my windows. very happy with them.would recommend.”

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“Absolutely brilliant from start to finish. Straightforward and clearly an expert in their field. The actual work was finished on time and we are delighted with the results.”

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“I am well satisfied with the door and the fitting, however, I am not completely happy with the salesperson. When asked about a reduction in the quote due to some minor electrical adjustments he stated that he had words with his "manager" who I was told stated that no reduction could be made due to the electrics would cost. But NO I had to arrange a company to do this work and I had to pay the bill.”

Helpful Report

Dear Mr Cartledge Thank you for your order, we are pleased that you are happy with your door. Unfortunately, we are not alarm engineers and as such are unable to change sensor types as advised on your survey. We do apologise for any inconvenience cased. Regards KLG Rutland

“Salesman was very pleasant but unfortunately there was a pricing error when quoting the two doors which was only flagged to us after we had taken out the finance application. The price was not honoured and after negotiation we ended up paying around £200 more. The installation was fine on the day but only after the original date was cancelled and changed. Finally, there was a leak in the door and no one could come to look at it for a couple of weeks which was not good with the stormy weather. The doors are good quality but overall the issues above let us down.”

Helpful Report

Dear Mr Lower We apologise that one of the doors you chose was not included in our ‘two door’ offer, extra training will be put in place to prevent this happening again. We are also sorry that your original installation date was moved and that it took 6 working days to get to your service call. We were experiencing extreme weather for quite a period of time which generated a higher than usual demand in our service department. Thank you for your order and if you have any other warranty issues please do not hesitate to contact our customer service team on 0115 9221155. Regards KLG Rutland

“Extremely satisfied with our new windows from KLG Rutland, a local firm with an excellent history of quality price and customer service. David Crossley”

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“Very pleased with my new windows Couldn’t believe how quick the windows were fitted”

KLG Rutland 5 star review on 11th February 2020

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“very good service. will be reordering in near future.”

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“Work carried out promptly and efficiently with very good results. Very happy with service as usual.”

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“Sales staff were nice to deal with as they don't put pressure on one. We were given plenty of notice of the installation date, and when it was carried out, it was done very efficiently with minimum disruption by a good natured installer.”

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“we are really pleased with our new doors, they look lovely and the sevice we received from the salesman, the surveyor and the fitter was brilliant”

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“Excellent all round. Delighted with my windows the installation guys did a great job with no touching up to do.”

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“So happy with my new front door, easy process from start to finish. Quality of workmanship and the door itself are all excellent. Support your local companies and stick with these guys.10/10 Rob.”

KLG Rutland 5 star review on 29th January 2020

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“A superb door. Fitter did excellent job”

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“No hard sell and a competitive quote were the incentive to place an order. A faultless fitting team. I can hardly believe what a difference the new windows have made, even visitors have commented how warm the house feels.”

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Thank you fro your kind words, we will pass these on to the fitting team. KLG Rutland

“Everything that KLG did for us was very well done , Thank you.”

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Thank you for your review, if you have any issues do not hesitate to contact us. KLG Rutland

KLG Rutland is rated 4.8 based on 657 reviews