Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,201 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was awesome”

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Thank you for your feedback! We glad you had a great experience with us! Looking forward to seeing you again.

“Great service!”

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Thank you for your feedback! We glad you had a great experience with us! Looking forward to seeing you again.

“super i punktualnie”

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Thank you for your feedback! We glad you had a great experience with us! Looking forward to seeing you again.

“Very friendly, personal and helpful staff during booking procedure. The service was perfect. Understanding driver, when all our luggage was lost and we were delayed from the airport”

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Dear Magnus, thank you for the detailed review! We are glad to know everything went smoothly and you enjoyed the ride. Thank you for choosing Kiwitaxi, we're looking to seeing you again.

“Perfect service. On time and very nice.”

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Thank you for your feedback! We glad you had a great experience with us! Looking forward to seeing you again.

“Transfer from Airport to Istanbul was fine but return was not. Driver did not show up on time and when we did not hear from him we decided we had to get a taxi instead. Later received a Whatsapp message but it was too late. I was asked for my contact number but did not receive any phone call.”

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Dear Stephen, We are deeply such a situation had occurred. The driver indeed was not able to meet you on time as he somehow had picked up the clients who happened to have similar names as you. The driver had picked them up, thinking it was you. This incident was our fault and we will do our best to prevent such situations in the future. Since we’ve failed to provide the required service we will compensate full amount. If you have any questions, please contact us via email which is support@kiwitaxi.com or via online chat on our website.

“Service perfect”

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Dorina, thank you for your feedback! We glad you had a great experience with us! Looking forward to seeing you again.

“muy buena y rapida contestación”

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Gracias por sus comentarios! ¡Nos alegramos de que hayas tenido una gran experiencia con nosotros! Estoy deseando volver a verte.

“Driver was on time, clean car but he didn't know where to go. Had to stop 3 times to look at his Google map. Should have been done before he pick us up !!!”

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Dear Alain, Thank you for your feedback. We will look into this issue and make sure such situations will not happen in the future.

“Driver was there to meet us and show us to the taxi where he loaded our luggage. No issues and would definitely use kiwitaxi again.”

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Dear Lindsey, Thank you for your feedback! It's good to know you enjoyed the ride with us! Looking forward to seeing you again.

“Very profesional!”

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Maria, Thank you for your feedback!

Dear Maria, Thank you for your feedback! We are glad you had a great experience with us! Looking forward to seeing you again.

“Brukt disse ved flere anledninger. Alltid til å stole på og kommer når de skal. Har alltid betalt på forskudd. Veldig hyggelige sjåførere og veldig god service. Mai”

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Mai, Takk for din tilbakemelding! Vi glad du hadde stor erfaring med oss! Ser frem til å se deg igjen.

“Hat alles völlig problemlos funktioniert!”

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Danke für Ihre Rückmeldung!

“Excelente servicio, conductores muy atentos, muy puntuales y unos precios muy razonables.”

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Silvia, Gracias por su respuesta! Nos alegra que tenía gran experiencia con nosotros!

“Very good service, fair prices. Thoroughly recommended.”

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Thank you for your feedback!

“Punctual, friendly and a lovely clean mini bus!”

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Erika, Thank you for your feedback!

“Very punctual, polite. Satisfied with service”

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Ramiz, Thank you for your feedback!

“Sorry for sending this feedback with quite some delay. But I just returned home from my official journey these days … But as far as the booked kiwitaxi transfer from Tyumen’ to Tobolsk on June 18, 2019 is concerned, I have to remark that everything with the booked transfer worked perfectly. Beginning from the immediate reply on my booking request through to the supply of the necessary confirmation documents. The only minor issue turned up with the on-site contact data provided in advance when it was necessary to inform about a significant delay of our flight from Moscow to Tyumen: The notified dispatcher’s phone numbers (+73432885408, +79220290039) either were wrong, or did not work. As far as I remember, the first no. even belonged to someone without any relations to kiwitaxi. But, fortunately, I managed to relay my information to the Moscow number of the kiwitaxi support +7 499 404 1222. So, finally, everything was fine and the driver who, in the meantime, had informed herself (just excellent!) about the flight delay met us at the Tyumen airport and could be identified immediately. The car (Kia Maxima) was very spacious and convenient and fitted our needs perfectly. The lady driver was a real professional and ensured a smooth and safe transfer to Tobolsk. So, full marks for the kiwitaxi service rendered on June 18! Will return with pleasure when needed again in future!”

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Thank you for your detailed feedback! We glad you had great experience with us! Thank you for providing information about dispatcher's numbers. We have checked and corrected them. Looking forward to see you in your future trips!

“The servicecwas perfect .”

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Thank you for your feedback!

“The service was very good. The driver was on time and the car was clean and comfortable”

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Koby, Thank you for your feedback!

Kiwitaxi is rated 4.6 based on 1,201 reviews