Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for the best service I have ever seen. I booked a transfer from Barcelona Airport to my hotel and chose an economy car. But nevertheless, they gave me a brand new car with a driver in a white shirt. He told me a lot about the city while we were going to my hotel, was polite and calm. So in this trip I got no stress at all.”

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“Hi, I used Kiwitaxi Service two times. The first was in Spain (my first trip to another country alone), the second was Dubai (came there with my family). To be honest, I did not expect anything from it. But it was amazing! Both times the driver contacted me via Whatsapp and met right when I received the luggage! In Spain, the driver helped me find the main entrance to my hotel (I was kinda lost there). In Dubai we firstly met a person with our nameplate. He was in a white short and talked with us very politely. The driver was asking whether the car is comfortable for us or shall they turn on air-conditioner. I recommend the service to people who travel alone or with the family. They always help and provide different-size cars.”

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“Our flight from the US took a mechanical so we knew our connection would be missed. I contacted Kiwi ~7hours in advance with the new flight info so that they could contact their driver. They chose to not do that but kept my money because I hadn't been aware my flight would be delayed 24 hours in advance. I wanted them to just shift my pickup time but their shady business practice is just to keep you money without performing the services.”

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“Used this service in Dubai, brilliant work! Driver met us with our names, he was very polite and helpful. We didn't pay for drinking water, but it was in the car for free. Will definitely recommend Kiwitaxi to my friends.”

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“I used Kiwitaxi in Turkey (Istanbul airport). The driver was nice, the car was clean and comfort. I really grateful for the help with transfer. And surely will recommend this service to my family and friends.”

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“I don’t like Kiwitaxi.I order sedan,instead of this I got sprinter-van.The driver was not good.He used his phone, texting may be.He did not see the big track .Thanks God was no accident.I cried what are you doing.I don’t recommend this company.”

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“I ordered a transfer and paid for it. After our arrival, no one was after us. I called the office and asked if someone would come to pick us up? They replied that they had canceled the order without being informed about it. We were left alone with the children at the airport without a transfer. The money still hasn't come back. I do not recommend - unless you like the risk.”

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“Really bad experience ! We booked a taxi to pick us up from the airport and drop us off on the way back. Our taxi was cancelled right before we were supposed to be pick up. I have only received a half price refund and called to asked whether our return ride is still confirmed, checked with them 3 times to be on the save side, received a confirmation from kiwi taxi and the driver and no one showed up anyway!!!!! After 15 minutes of waiting in front of the hotel and contacting the provider I was told they are no longer allocated to us and had to find someone else to take us. Will never recommend or use again !!!”

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“I just landed on Venice airport and when I came outside I saw the driver with a sign which had my name He helped with the luggage and gave us free water. Perfetto!!”

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“I have ordered a taxi from Antalya Airport to Avsallar for my mother. The main road to our house was closed. The drive couldn't find the other road and wanted to leave my mother in the middle of the street! I called few times and tried to explain the right way but his English level was almost zero. My mother has refused to leave the car, so he was forced to wait until I got to the place. Then I said that he must to drive us to the destination that I paid for. That's way I give you a one star, otherwise it is zero service from the taxi driver.”

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“The provided van in Krasnodar airport didnt have requested 2 child seats and 3 point seat belts.”

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“I am in the same situation as many other users where I had to cancel two reservations in Italy due to COVID; Sorrento and Naples. The initial communication was good and "the financial department was working on the refund" That was in June and now 7 months later there is no communication and no response. Do not use this company.”

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“Had a trip booked for July, cancelled in May as per Ts&Cs and have been chased for my refund ever since. You have been withholding my money for 7 months and it is a disgrace”

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“I had made a reservation for a transfer… I had made a reservation for a transfer between 2 London airports for 9 people: 285 € for the month of July 2020. With the covid, I requested the cancellation within the deadlines in April). We are in December 2020, I still have not received my refund. always the same answer: "Support Team (Kiwitaxi) 7 окт. 2020 г., 10:43 GMT+4 Hello, Thank you for contacting us. We are sorry for such inconvenience. Financial department is working on your request at the moment. As soon as they inform us regarding the solution we will let you know you about refund date. С уважением, Служба поддержки / Best regards, Support Team today kiwitaxi ignores my follow-up emails. I filed a complaint.”

Helpful Report

“What a terrible company! Cancelled my booking in April, and still no refund. No answers on my mails. Service is terrible, never book a taxi here!”

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“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

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“This vendor is not paying invoices for the provided services. In our case, it was Microsoft License for Azure Services. We are not recommending to work with this organisation. After multiple attempts to contact the Director of the company Mr Evgenii Fedorov, company have not even replied and have an outstanding balance.”

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“Very expensive, you can find a cheaper option on another companies.”

Helpful Report

Hello, Thank you for your feedback. Yes, the price can seem to be high when you compare it with other companies, but let me explain what is already included in the price: The price is fixed and it won’t change according to address within the city. Also price doesn’t depend on time en-route, if you are stuck in traffic or have to stop on traffic light, even when you drive through toll road, price won’t change. You know in advance full how much you need to pay. The driver will meet you with a nameplate with your name: you don’t need to call him or look for him. You will know that the driver is waiting for you. This is extremely convenient if you needed to be picked up at the airport or in some other place, where you have never been and you don’t really know the environment. If service is more important for you than a price tag - we will be glad to work with you again.

“A l'heure ! Conduite parfaite en sécurité.”

Helpful Report

Salut! Merci pour votre avis. C'est notre plus grand plaisir de savoir que le transfert a été assuré à un bon niveau et que vous l'avez apprécié. Au plaisir de travailler à nouveau avec vous.

“Muy buen servicio”

Helpful Report

¡Hola! Gracias por tus comentarios. Es un gran placer saber que la transferencia se realizó en un buen nivel y que la ha disfrutado. Esperamos trabajar con usted nuevamente.

Kiwitaxi is rated 4.6 based on 1,194 reviews