Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,198 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am writing a second review about this terrible company. 10/16/21 we were supposed to be picked up from the hotel to the Amsterdam airport. Nobody ever came. Due to such negligence, we could be late for the flight. The money has not yet been returned, although we contacted customer support. We were also denied moral compensation. I do not recommend this taxi service to anyone!”

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“A transfer was ordered from The Hague to Amsterdam Airport, which we waited for more than 20 minutes, but no one arrived. Due to the incompetence of the company, we could have missed our flight from Amsterdam, if an urgent taxi was not called. After 4 days, they tell me that they are still figuring out the situation and no one returned the prepaid money to the card. Tech support is a nightmare. Do not recommend”

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“On my business trips to Moscow, I use only Kiwitaxi. Except transfer from the airport, I book a driver for the whole day to take me to my meetings. They have first-class cars and the best drivers that also speak very good English. First time I was so afraid I get lost in that big country, but the customer support and the local dispatcher got me through my booking process very smoothly, I didn't have to call the driver etc.”

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“I would like to thank Kiwitaxi and the driver that did my first visit to Rome very comfortable. The driver was extremely professional, friendly and helpful. He met me with the nameplate and was at requested meeting point on time. The car was luxury E class, clean and new. I enjoyed the process of booking and the ride itself. Next time I will surely book a transfer with your company again.”

Helpful Report

“Thanks for the best service I have ever seen. I booked a transfer from Barcelona Airport to my hotel and chose an economy car. But nevertheless, they gave me a brand new car with a driver in a white shirt. He told me a lot about the city while we were going to my hotel, was polite and calm. So in this trip I got no stress at all.”

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“Hi, I used Kiwitaxi Service two times. The first was in Spain (my first trip to another country alone), the second was Dubai (came there with my family). To be honest, I did not expect anything from it. But it was amazing! Both times the driver contacted me via Whatsapp and met right when I received the luggage! In Spain, the driver helped me find the main entrance to my hotel (I was kinda lost there). In Dubai we firstly met a person with our nameplate. He was in a white short and talked with us very politely. The driver was asking whether the car is comfortable for us or shall they turn on air-conditioner. I recommend the service to people who travel alone or with the family. They always help and provide different-size cars.”

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“Our flight from the US took a mechanical so we knew our connection would be missed. I contacted Kiwi ~7hours in advance with the new flight info so that they could contact their driver. They chose to not do that but kept my money because I hadn't been aware my flight would be delayed 24 hours in advance. I wanted them to just shift my pickup time but their shady business practice is just to keep you money without performing the services.”

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“Used this service in Dubai, brilliant work! Driver met us with our names, he was very polite and helpful. We didn't pay for drinking water, but it was in the car for free. Will definitely recommend Kiwitaxi to my friends.”

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“I used Kiwitaxi in Turkey (Istanbul airport). The driver was nice, the car was clean and comfort. I really grateful for the help with transfer. And surely will recommend this service to my family and friends.”

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“I don’t like Kiwitaxi.I order sedan,instead of this I got sprinter-van.The driver was not good.He used his phone, texting may be.He did not see the big track .Thanks God was no accident.I cried what are you doing.I don’t recommend this company.”

Helpful Report

“I ordered a transfer and paid for it. After our arrival, no one was after us. I called the office and asked if someone would come to pick us up? They replied that they had canceled the order without being informed about it. We were left alone with the children at the airport without a transfer. The money still hasn't come back. I do not recommend - unless you like the risk.”

Helpful Report

“Really bad experience ! We booked a taxi to pick us up from the airport and drop us off on the way back. Our taxi was cancelled right before we were supposed to be pick up. I have only received a half price refund and called to asked whether our return ride is still confirmed, checked with them 3 times to be on the save side, received a confirmation from kiwi taxi and the driver and no one showed up anyway!!!!! After 15 minutes of waiting in front of the hotel and contacting the provider I was told they are no longer allocated to us and had to find someone else to take us. Will never recommend or use again !!!”

Helpful Report

“I just landed on Venice airport and when I came outside I saw the driver with a sign which had my name He helped with the luggage and gave us free water. Perfetto!!”

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“I have ordered a taxi from Antalya Airport to Avsallar for my mother. The main road to our house was closed. The drive couldn't find the other road and wanted to leave my mother in the middle of the street! I called few times and tried to explain the right way but his English level was almost zero. My mother has refused to leave the car, so he was forced to wait until I got to the place. Then I said that he must to drive us to the destination that I paid for. That's way I give you a one star, otherwise it is zero service from the taxi driver.”

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“The provided van in Krasnodar airport didnt have requested 2 child seats and 3 point seat belts.”

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“I am in the same situation as many other users where I had to cancel two reservations in Italy due to COVID; Sorrento and Naples. The initial communication was good and "the financial department was working on the refund" That was in June and now 7 months later there is no communication and no response. Do not use this company.”

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“Had a trip booked for July, cancelled in May as per Ts&Cs and have been chased for my refund ever since. You have been withholding my money for 7 months and it is a disgrace”

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“I had made a reservation for a transfer… I had made a reservation for a transfer between 2 London airports for 9 people: 285 € for the month of July 2020. With the covid, I requested the cancellation within the deadlines in April). We are in December 2020, I still have not received my refund. always the same answer: "Support Team (Kiwitaxi) 7 окт. 2020 г., 10:43 GMT+4 Hello, Thank you for contacting us. We are sorry for such inconvenience. Financial department is working on your request at the moment. As soon as they inform us regarding the solution we will let you know you about refund date. С уважением, Служба поддержки / Best regards, Support Team today kiwitaxi ignores my follow-up emails. I filed a complaint.”

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“What a terrible company! Cancelled my booking in April, and still no refund. No answers on my mails. Service is terrible, never book a taxi here!”

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“I have waited 6 months to be refunded for a €400 trip that had to be cancelled due to the current Corona virus outbreak. The company seem very reluctant to issue any refunds and are still operating, think twice before booking and only use your credit card.”

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Kiwitaxi is rated 4.6 based on 1,198 reviews