Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,198 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tout à fait fiable !”

Helpful Report

“Company and driver were the best”

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“After using their chat facility pre booking and being provided with a link to our destination from their Consulant Alina, I booked a return transfer, paid our return trip in full and received confirmation emails confirming our booking then further text messages advising the name of the driver that would doing both legs of our trip. I thought all was good but I've now received emails saying that both of the pick up and return addresses were wrong (? - we used the link from their consultant and selected the name of our hotel so how on earth it can go wrong is beyond me) and that our trip would be another 38 euros more expensive. This made them more expensive than all other companies that we had priced the journey with. When I told them this their Consultant Azat said 'Probably. We don't keep track of competitors' prices.' So, we now need to start from scratch with another company. This was the first time that we were going to use Kiwitaxi and we obviously won't be for this trip or any other trip. So, even though you have booked, paid, had email and text confirmations of your booking and journey with Kiwitaxi - do not assume that you will be actually be getting your transfers. From my experience I would advise you to avoid them like the plague.”

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“Excellent”

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“Return Journey was fine, no problems. You asked for our views on the first trip when we arrived in Thailand and we pointed out that there was no one waiting with a name board and we were left waiting at least 20 minutes for the driver. When I spoke on the phone to the driver he did not know which terminal we were at! You did respond to this stating that the GPS said he was there. All I would say is you asked for feedback, we were not looking to gain anything and we had no reason to not be honest. These comments were made so it would be corrected for your next customers. Also for the record our return Journey was 150 baht more.”

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“Good service pick-up as requested not needed additional transport On time Nice driver Fast”

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“Very easy and pleasent drivers”

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“Да, спасибо.”

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“Everything was perfect. Next time, i will use Kiwi's services again.”

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“Excellent service..”

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“Все хорошо, только водитель задержался на 15 минут и пришлось звонить, искать.”

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“Transfer was very good and fast.”

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“it was a very good journey”

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“Nice driver arrived in right time”

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“Serviceminded driver who was driving very good. The car was clean and in a good shape.”

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“Very polite and thoughtful driver. Thank you very much”

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“Прекрасно Все своевременно и корректно”

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“Все понравилось. Пунктуально. Машины в хорошем состоянии. Вежливые и не назойливые водители.”