Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service as we waited to be picked up despite booking and paying for this service. Why the operator was located in Russia was truely unbelievable. Despite numerous calls over 1 hr. eventually got picked up by an uber.”

Helpful Report

Thank you for bringing this to our attention. We apologize for the shocking experience you had with our service. This is certainly not the level of service we strive to provide. Please contact us at support@kiwitaxi.com with your booking details so that we can investigate this issue further and provide a resolution. We value your feedback and will work to ensure that such incidents do not occur in the future.

“Booked and payed for service in advance and waited for our taxi for over an hour despite numerous calls and a map of where we were. Why the hell did we have to talk to a operator in Russia anyway. Got an uber which only took 5 mins. Will request a refund. Dale B.”

Helpful Report

Thank you, Dale B., for taking the time to share your feedback about your experience with Kiwitaxi. We genuinely appreciate your honesty and apologize for the inconvenience you faced during your wait for a taxi despite your advance payment and multiple calls for assistance. We strive to ensure a smooth and reliable service for all our customers, and it is disheartening to hear that we fell short in your case. Your feedback is crucial in helping us identify areas of improvement and make necessary changes to enhance our services. We would like to investigate this matter further and would appreciate if you could provide us with some additional details about your booking. If possible, please contact our customer support team via support@kiwitaxi.com Once again, thank you for bringing this issue to our attention, and we genuinely apologize for any inconvenience caused. We look forward to hearing from you and working towards making your future experiences with Kiwitaxi better.

“Super!!! Goed geregeld, keurig op tijd. Duidelijke en fijne communicatie. Aanrader!!”

Helpful Report

Hallo! Vielen Dank für Ihr großartiges Feedback! Es freut uns sehr zu hören, dass alles so gut geklappt hat und Sie mit der klaren und angenehmen Kommunikation zufrieden waren. Wir schätzen Ihre Empfehlung sehr und hoffen, Sie bald wieder begrüßen zu dürfen!

“Kiwitaxi very professional service and kind taxi driver. On time and without any problemy. I recommend that service very much.”

Helpful Report

Hello Marta! Thank you for your kind words! We're delighted to hear that you had a professional and pleasant experience with us and our driver. We appreciate your feedback and hope to serve you again in the future. Safe travels!

“Paulo Cordeiro from Paco transport in Garulhos - Sao Paulo is one of the best drivers we have seen. Incredible polite, he became on our transfer from Garulhos Airport to Parati, one of our best friends.”

Helpful Report

Hello! Thank you so much for your wonderful review! We are thrilled to hear that the driver provided such exceptional service and made your transfer from Guarulhos Airport to Paraty a memorable experience. We will make sure to pass on your kind words to Paulo and his team. Safe travels and we hope to welcome you back soon!

“Отличный сервис, водитель Dragos Dobre очень вежливый.”

Helpful Report

Здравствуйте! Большое спасибо за отзыв! Мы очень рады, что вы остались довольны поездкой и нашим водителем. Для нас очень важно предоставлять качественный сервис для всех наших пассажиров. Будем рады видеть вас в числе наших постоянных клиентов! Хорошего дня!

“https://kiwitaxi.com great experience to travel in a rich looks”

Helpful Report

Hello, Sundar! Thank you for your kind words! We are always happy to provide you with the best service around the world. Have a good one!

“Die Fahrer waren stets pünktlich, freundlich und hilfsbereit. Die Fahrzeuge in einem sehr guten Zustand.”

Helpful Report

Hallo! Es freut uns sehr, von Ihren positiven Erfahrungen zu hören! Wir freuen uns, dass Sie mit Ihrem Transfer und der Arbeit unseres Fahrers zufrieden waren. Wann immer Sie in Zukunft etwas brauchen, zögern Sie nicht, uns zu kontaktieren! Wir helfen Ihnen gerne weiter. Beste Grüße, Kiwitaxi-Team.

“Bij aankomst stond de taxi klaar bij het zeer duidelijk per foto/app aangegeven punt. Snel en zonder zoeken direct naar ons appartement gebracht. Super service. Alles per app gecommuniceerd.”

Helpful Report

Hallo! Bedankt voor deze prachtige recensie! Wij zijn erg blij om te horen dat u tevreden bent met de overdracht en hopen u graag nog eens terug te zien bij onze klanten! Wij verbeteren onze service voortdurend, zodat u altijd op ons kunt vertrouwen om een reis waar ook ter wereld te organiseren. Wij helpen u graag verder! Beste wensen, Kiwitaxi team

“Excellent services airport porto airport with a very friendly helpful driver. On time. kiwitaxi informed us in advance all we needed to know. No stress. Cleant car. I recommand warmly. Prices are correct.”

Helpful Report

Hello Roux! Thank you so much for taking the time to share a positive review! You help us understand how our partners operate and what areas we still need to improve. We're glad that you were satisfied with your transfer and the work of our service. It’s great that you didn’t experience any worries during the trip, this is one of our most important goals - to make your trip enjoyable and stress-free. We'll be more than happy to assist you again in the future, have a nice day!

“We had the most amazing day with Agunk from Kiwi Taxi. He was very punctual and picked us up early. He was very patient and made sure we never felt rushed at any of the stops. He was extremely knowledgeable. His car was clean and cold water was available. He offered great suggestions for lunch. We will definitely book with him again.”

Helpful Report

Dear Stewart, Thank you so much for taking the time to share your positive experience with Agunk from Kiwi Taxi. We are delighted to hear that you had an amazing day and that Agunk provided exceptional service throughout your journey.

“The price is high, but the level of service is also high and comfortable. We had lots of luggage, we wrote about it in comment, and there came driver with big car, so all our luggage was safe. He was waiting for us in the airport with my name on the paper.”

Helpful Report

Hello! Thank you for your positive review of our transfer service. We appreciate your feedback and hope to be helpful in your future trips. Have a lovely day!

“Заказал такси Бангкок Паттайя остался очень доволен сервис отличный.”

Helpful Report

Добрый день! Благодарим Вас за выбор нашего сервиса и за то, что поделились своими впечатлениями. Очень рады узнать, что Вы довольны сервисом. Сделаем всё возможное, чтобы и в дальнейшем оправдывать Ваше доверие. Желаем хорошего дня!

“Gut. Marhamat”

Helpful Report

Hello! We really appreciate you taking the time to leave us a review. We can’t wait to be helpful for you again in the future. Have a nice day!

“I was traveling from Gatwick to Antalia. My flight was delayed for 2 hours. I have called the office an they changed Arrival date for 2 hours without additional charges. Good service”

Helpful Report

Hello! We really appreciate you taking the time to leave us a review. We can’t wait to be helpful for you again in the future. Have a nice day!

“Montenegro. I have made a order for next day morning, paid and got confirmation. And then, after seven hours, late at night they cancelled the order because “don’t have a car”. The have ruined our plans and said that will return money after a week. Worst service ever.”

Helpful Report

Hello! Thank you for getting back to us and sharing this information. We would like to extend our most sincere apologies for the inconvenience and disappointment you experienced when we were unable to provide you with the transfer service you had booked. The unavailability of cars on the date you required is entirely our responsibility, and we deeply regret the inconvenience this caused you. Your trust in our service is of utmost importance to us, and we understand the frustration and inconvenience this situation must have caused. We immediately initiated the process for a full refund of the amount you paid for the transfer service. We understand that you had to use an alternative transfer service, which incurred additional costs. To make amends for this, we are also compensating you for the pricing discrepancy between our service and the alternative service you used. Please know that this incident is not representative of our usual standards, and we are taking steps internally to ensure that such situations do not recur in the future. Your feedback is invaluable to us, and we are committed to learning from this experience and improving our services. We hope to have the privilege of providing you with exceptional service in the future.

“Nice experience from ARABELLAPARK to Munich airport, driver on time nice mercedes V car. The driver speaks English helps you for luggage handling, I Strongly recommend their services.”

Helpful Report

Hello! Thank you for taking the time to share your positive experience. We appreciate your feedback, and we look forward to serving you again in the future. Have a lovely day!

“Well, ladies and gentlemen, absolutely disgusting service in Turkey, they cheated on me for 25EURO, despite the fact that I even reconfirmed everything beforehand. Have some pictures, messages, etc. so if somebody want to know in details pls text me on +971501710930, Ivan. Will share my grave hazard experience with KIWI. Just avoid at them at any cost or circumstances. Use any other company, metro, bicycle or footsteps, but just avoid!”

Helpful Report

Hello, dear Ivan! We apologize for any inconvenience you experienced with our service. To assist you further, could you please provide us with your booking number? This will help us investigate the issue and address your concerns promptly. Thank you for bringing this to our attention.

“Kiwitaxi customer SUPPORT +1 (805) 420 3070 Kiwitaxi P'H'O'N'E number +1 805-420..3070 I originally posed questions to the chat agent Sarah and after awhile she suggested an in person phone discussion with an agent. This was very helpful as my questions required some discussion and in person was better. I received a call from Nicole (sp?) and she was very professional and helpful she explained several points to me and helped me decide on a plicy that is suitable for our trip and my family. She was also able to take my personal information and book my policy. Thanks for the opportunity to respond. I hope i have the agents names properly.”

Helpful Report

Hello, dear Mike! Thank you for your positive review of our manager's work. We appreciate your feedback. We hope to be helpful in your future trips. Have a wonderful day!

“Natalia messaged as soon as we landed. Let us know where she was waiting. Clear instructions and no problem finding her. Helped us with all our bags. Natalia also picked us up for return journey. Again, received a message with details re pick up. On time and no hitches. Would definitely use this service again. Natalia was great.”

Helpful Report

Hello! We truly appreciate your wonderful review of our driver and transfer service! Thank you for taking the time to share your positive experience. We'll be sure to pass along your kind words to Natalia. Looking forward to serving you again in the future. Safe travels!

Kiwitaxi is rated 4.6 based on 1,194 reviews