Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service.”

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“Good service, great price. Excellent t communication.”

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“I have been waiting for a refund of £174 since May 2020, I had used Kiwi several times previously and they were my go to for airport transfers however I will never use them again after this appalling treatment”

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“Je suis très content du service, il était temps, le prix, le conducteur était très bien, je recommanderai certainement kiwitaxi”

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“every thing was ok and the driver was on time”

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“I very glad about the service ,it was o time,the price ,the delivery ,very thing was very good, I will definitely recommend kiwitaxi”

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“We had game in bergamo that got cancell due the tough weather ,our driver was in contact with us ,and could to come earlier . He was very nice and brought us to our place earlier ,cool service”

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“The driver was on time and very, very nice and polite. And even wenn his English wasn`t that good, he tried tot answer my questions. So a perfect combination of taxi and driver.”

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“Prices very reasonable and everything went as planned. Driver was waiting and sent us whatsup msg informing his exact location with a picture. Totally a hassle-free experience which not always the case in Paris.”

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“Everything was perfect. Took us to the place in no time. Thank you!”

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“Заказывали трансфер в Стамбуле, выполнен на 10 баллов. После оплаты назначили машину. Водитель написал и обозначил себя. Добирались с пересадками и все время были на связи с водителем. По прилету долго не могли получить багаж. Нас ждали в районе часа. Были на связи. До отеля доставили в теплой и дружественной обстановке))”

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“I used Kiwitaxi in Istanbul. Transfer was on time. Driver contacted me on advanced. Great service. Will definitely recommend.”

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“Услуги оказаны своевременно, качественно. Машины в отличном состоянии. Водители вежливые и доброжелательные. Первый раз воспользовался трансфером из аэропорта Анталья до Отеля в Белеке. Встретили в аэропорту в оговоренном ранее месте и во время. Второй раз заказывал трансфер из отеля в Белеке до отеля в Антальи, также все услуги были оказаны высококачественно. А также предоставили машину более высокого класса. Огромное спасибо!”

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“Начало отдыха было испорчено благодаря трансферу от Kiwitaxi. К слову, не хотим ждать автобусы от встречающей стороны и заезжать во все отели по пути. Перед вылетом в Шарм Эль Шейх, заказали трансфер от аэропорта Шарма до отеля. Ехать около 20 минут, цена составила 18$ и, вроде бы, по картинке на сайте должен был приехать что то типа микроавтобуса. Оплата прошла моментально, потом уже пожалели, что надо было доплатить за бесплатный возврат. Долго грузить не буду информацией. В итоге, подтверждение так и не пришло, на телефон никто не звонил, при выходе из аэропорта с нашей табличкой мы никого не нашли, хотя по рядам прошли два раза, даже спрашивали наши имена и фамилии, привлекли нашего гида из Азур тревел, но никто из встречающих не отозвался. В итоге, простояв там же рядом ещё минут 20, мы нашли такси обычное за 25$. Приехав в отель, на второй номер телефона, который был указан в заказе как не основной получили от водителя по вотсаппу сообщение, что он нас ждёт. После переписки со службой "качества" Kiwitaxi в течении 4-х дней нами был получен ответ в отказе вернуть деньги, так как водитель "сделал" своё дело, а мы-лохи не позвонили.... в общем отвратная служба трансфера, по крайней мере в Египте. Больше этой службой никогда не воспользуемся и никому не советуем.”

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“Нас ни кто не встретил, хотя при заказе указали номер рейса. В конце концов к нам подошли, и сказали, что надо ещё подождать, серьезно!!! Плюс ещё 30 минут ожидания. В итоге куча потерянного времени. Заказ 1561520. Заказывали бизнес, а с таким отношением даже экономом из глухой деревни не пахнет”

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“- Driver 30 minutes late ! - Did not receive number from driver to contact him - Dispatcher bad english, bad phone connection, call was impossible Despite the good price, I cannot recommend such an unreliable service”

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“I am writing a second review about this terrible company. 10/16/21 we were supposed to be picked up from the hotel to the Amsterdam airport. Nobody ever came. Due to such negligence, we could be late for the flight. The money has not yet been returned, although we contacted customer support. We were also denied moral compensation. I do not recommend this taxi service to anyone!”

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“A transfer was ordered from The Hague to Amsterdam Airport, which we waited for more than 20 minutes, but no one arrived. Due to the incompetence of the company, we could have missed our flight from Amsterdam, if an urgent taxi was not called. After 4 days, they tell me that they are still figuring out the situation and no one returned the prepaid money to the card. Tech support is a nightmare. Do not recommend”

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“On my business trips to Moscow, I use only Kiwitaxi. Except transfer from the airport, I book a driver for the whole day to take me to my meetings. They have first-class cars and the best drivers that also speak very good English. First time I was so afraid I get lost in that big country, but the customer support and the local dispatcher got me through my booking process very smoothly, I didn't have to call the driver etc.”

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“I would like to thank Kiwitaxi and the driver that did my first visit to Rome very comfortable. The driver was extremely professional, friendly and helpful. He met me with the nameplate and was at requested meeting point on time. The car was luxury E class, clean and new. I enjoyed the process of booking and the ride itself. Next time I will surely book a transfer with your company again.”

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Kiwitaxi is rated 4.6 based on 1,194 reviews