Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid £38 via this app for a Kiwi Taxi Service. No one was at the airport to meet us. We called the driver and dispatch. We were eventually collected 35 minutes late. We then had to walk half a kilometre in wintery weather to an old car. The driver was using social media apps on his phone when driving at high speeds. He did not have any change at our destination and we were forced to pay 25% more. On filing a complaint to Kiwi Taxi’s, the representative Olga commenced a campaign of email looping and are still avoiding the issue. Uber / Ghett taxi from the airport are a fraction of the price.”

Helpful Report

Hello, Thank you for your feedback. We're sorry to know about this incident, please accept our deep aplologies. Right at the moment our specialists from quality control center are investigating this issue with our partner who was in charge of your transfer, they are keeping in touch with you via e-mail. This is truly unacceptable to be late for transfer and also using phone while driving, the driver noted that he should use wireless earphones if he has to make a call. Also we advise our customers to have exact amout of money which is mentioned in the voucher or if you need to have a change, please let us know in advance so we can pass this information to the driver and he will have a change. Once again, please, accept our deep apologies regarding this matter. We hope you give us a chance to show that we can do better than that if you ever decide to choose Kiwitaxi again.

“Easy and a fare price”

Helpful Report

Hello, Thank you for your review! It is our pleasure to know that the transfer was well provided and eveyrthing went nice and smooth. We're looking forward to work with you again!

“Everything worked fine.”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that the you find out service excellent and transfer was good. Looking forward to work with you again :)

Hello, Thank you for your feedback. We're glad to know that you enjoyed our service and transfer was well provided. Looking forward to work with you again :)

“Very nice and helpful drivers, everything was as agreed and on time”

Helpful Report

Hello, Many thanks for your review! It is our pleasure to know that service was provided on a excellent level and transfer went nice and smooth. We are hoping to see you with us again :)

Hello, Thank you for your feedback. We're glad to know that you enjoyed our service and transfer was well provided. Looking forward to work with you again :)

“They cancelled my transportation in the last minute , even though they had confirmed it the day before. This applies to Istanbul service. The trip from the airport was fine but they seemed a little disorganized.”

Helpful Report

Hello, Thank you for your feedback. We're sorry to know that your transfer was cancelled. I see that you have changed the time ot pick up and unfortunately we were not able to find a driver to meet you at new desired time. Please, accept our condolecence for this situation.

“Driver was courteous and helpful.”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that the service was well provided and your transfer was enjoyable! Hope to see you again!

“Ok, tahnk you, perfect”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that the service was well provided and your transfer was enjoyable! Looking forward to work with you again :)

“It’s a magnific formato get anywhere”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that you have enhoyed our service! Looking forward to work with you again :)

“we used kiwitaxi several times. the "in advance communication" was perfect. Transport was always on time, always adequate car / van, always clean, always competent and supportive drivers. We have already recommended kiwitaxi also to our friends.”

Helpful Report

Hello, Thank you for your review! We're happy to know that you have used our service for several times and it always went nice. Also thank you for recommending our company to your friends! :) We're hoping to work with for a long time.

“Great service”

Helpful Report

Hello, Thank you for your feedback! We're glad you enjoyed Kiwitaxi service. Looking forward to seeing you again.

“Chauffeur stond netjes te wachten, was heel vriendelijk en correct.”

Helpful Report

Hello, Thank you for your feedback! We're glad to know that you enjoyed our service and transfer went well. We hope to see you again in our company :)

“Thanks a lot. Very good service!”

Helpful Report

Hello, Many thanks for your review! It is our pleasure to know that service was provided on a excellent level and transfer went nice and smooth. We are hoping to see you with us again :)

“Excelente servicio”

Helpful Report

Hello, Thank you for your feedback. We're glad to know that the you find out service excellent and transfer was good. Looking forward to work with you again :)

“Do you pick passengers from Rome airport to Rome city centre?”

Helpful Report

Hello, Thank you for your message. Yes, we provide transfer in Rome. If you want to know the exact price or you need consultation, please, write us on help@kiwitaxi.com

“Do not use them. They are charks. They dont show up to collect you, and refuse refund Dr GP Moller”

Helpful Report

Hello, Thank you for your feedback. We're sorry to know that this incident happened to you. I believe our quality control department specialists have refunded you for not complete booking. Incidents like this are surely unappropriate and we will work hard to eliminate them. Please, accept our deep apologies.

“Не вздумайте пользоваться! Столько нервов и негатива! Заказ был в Турции,должны были отвезти с отеля до аэропорта в г.Бодрум. Заказала за неделю!!вперед. Всё подтвердили, всё хорошо, а за 2 часа до оговоренного времени мне прислали на почту сообщение, мол не можем найти водителя и ВСЁ!! как хочешь, так и крутись! Я просто в бешенстве. Чтоб ваш бизнес развалился!”

Helpful Report

Здравствуйте! Спасибо за ваш отзыв. Мы сожалеем, что произошла такая неприятная ситуация. Уточните, пожалуйста, номер вашего заказа, чтобы мы могли разобраться в этой проблеме?

“Very Good!”

Helpful Report

Thank you for the feedback! We're glad you enjoyed our service. Hope to see you again.

“It was a nice trip. However it would be good to have English speaking drivers ;)”

Helpful Report

Dear Neco, Thank you for your positive feedback! We're glad that you enjoyed this transfer and we will also work hard on finding English speaking driver to make trip even more comfortable. Hope to see you again!

“all perfect. taxi arrived early, waiting for us ready. Kind person”

Helpful Report

Thank you for your review! We are glad you enjoyed the service and all went smoothly. Looking forward to seeing you again!

“The ride was verh enjoyable and efficient. Thank you!”

Helpful Report

Dear Kaur, Thank you for the feedback! We're glad you enjoyed Kiwitaxi and the ride went well. Hope to see you again!

Kiwitaxi is rated 4.6 based on 1,194 reviews