Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book, precise on time, ok car. But, we paid the agreed fee to the driver when we arrived, and through all was good. The day after we had an issue with the company, that the driver forgot to get the money, and that we therefor should pay. The driver changed explanation a couple of times and then we did not hear anymore. So if you choose to use Kiwitaxi, always remember to get a receipt for payment.”

Helpful Report

Dear Allan, Thank you for feedback. We are so sorry for this incident, but we didn't clearly understand yet how it was possible. Did you pay in cash to the driver and then he asked you to pay again, is that right? Could you give us more details about this situation? Please email support@kiwitaxi.com We will make sure to avoid the same situations in the future.

“Always on time, clean cars.”

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“Everything was fine”

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“Punctual, good car, good driver. Good communications from HQ. Recommended.”

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“very good”

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“No taxi arrived morning of our flight after receiving confirmation the morning before. Me, my sister and 4 children missed our flight home”

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Dear Brennan! First and foremost, before we provide an explanation we would like to apologize for the situation you had to indure. We fully understand your frustration and we would have felt the same in your case. The reason why your transfer got cancelled not long before the transfer's beginning was in the fact that we could not find the available cars for you. As you can understand, your route was quite specific and we have the limited number of the drivers available in the region. After an intense searching and going through every driver who could have provided the transfer for you we realized that we had no available cars for you. We obviosly were frustrated with the situation as it is not our intention to cause any kind of frustration or resentment in the client. On the contrarory, we strive for more than satisfaction from our clients after using our service. As soon as we have come to the definite conclusion it was impossible to fulfill the transfer for you we sent you an email informing you about it. It was 11 hours before the transfer's beginning. We understand that the time when you were sent the email with such disappointing information was limited, but it was possible to discover this email by you before the transfer's beginning as the email address is the main form of communication when dealing with our company. Obviously, the cases when we can not find the available cars are quite rare but they are still possible. Therefore, we would like to note that according to our Transfer Search and Booking Services Offer which you can find following the link https://kiwitaxi.com/en/docs/individual+customer+offer (clause 10.4.) "In rare cases related to the transporter’s violation of its obligation and other unforeseen extreme circumstances, we shall be entitled to cancel the booking with full refund of the amount paid.". In other words, you were informed about the inability to fulfill the order through the email you had left as the form of communication as soon as we realized the transfer can not performed. Please, accept my most sincere apologies for the situation and for the fact that you missed your flight that day. We are truly sorry you had to go through that. Obviously, the money you had prepaid which equal 35 EUR will be refunded to you. In fact, the process of refunding the money was activated as soon as your booking got cancelled and the email regarding it was sent to your email. Since some time had already passed after that you might have already received the money to your card. We thank you in advance for your understanding! We would like to reassure you that we appreciate you as a client and if you ever decide using our services we will take your bookings under the special control to make sure you are provided with the best service possible. If you have questions, please contact us by Email support@kiwitaxi.com or via online chat on our website.

“Thanks we traveled with you...we was absolutely happy with both drivers..Iva and Lili”

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“Nice car and driver, in time. Perfect!”

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“A serions service”

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“Great service, the taxi arrived on time at the pick-up at the hotel. Could be better at finding the driver at the airport, now he was at the café. We were only 2 people, we went in a bus for 8-10 people had been nice with a more personalized car.”

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“My flight was 40 minutes late landing into Istanbul and it took me over an hour to get through security, but I still had a taxi waiting for me despite not managing to get to them until much later than expected. The company was very friendly and I was incredibly satisfied with my service. I will be back in Istanbul later this year and plan to use this company again.”

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“All was good.”

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“Everything was great, the driver arrived in time”

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“Everything went smoothy, will use again for our return to airport”

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“Good driver, I will back again, thank you Kiwi.”

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“perfect service”

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“Efficient no hassle service. Used them a bunch of times in eastern Europe - good drivers appropriate for the price”

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“Great driver. He was very friendly, punctual, attentive to our needs. Great travel time too despite the Bangkok traffic. Thank you!”

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“Good service, the driver was nice. We however paid an extra cost for an English speaking driver and I must say he did not speak English at all, so we were a bit disappointed by your online reservation service.”

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“In time and good driver.”

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Kiwitaxi is rated 4.6 based on 1,194 reviews