Kiwitaxi Reviews

Name: Kiwitaxi
Address: Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland
Rating: 4.58

4.6 Rating 1,194 Reviews

93 %

of reviewers recommend Kiwitaxi

Company Reviews

Metrics

Info

4.6

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

About Kiwitaxi:

Kiwitaxi.com is an international airport transfers booking service. We perform transfers in all the most popular countries in the world.

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Location:

Suite 4054 Mitchell House, 5 Mitchell Street,
Edinburgh
Scotland
EH6 7BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver, Alex, was on time. The journey was smooth. Alex was kind enough to help out with my luggage. And thank you for accepting the booking although it was made a day before the trip.”

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“get very late the tel number of the driver,if the passenger have a long travel schut get at last 48 h befor the tel from the driver”

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“El conductor no estuvo pendiente de nuestra salida y al no tener cartel visible tuvimos que dar vueltas buscándolo por el aeropuerto.”

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“Muy buen servicio... Muy amable... Descrito...”

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“Communication with the drivers was difficult. Was asked to pay a €120 cleaning bill, with the company unable to provide any evidence that the vehicle was in anyway soiled and no compliant raised by the driver at the time. On the plus side the vehicles were fine and the service timely.”

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Hello, Thank you for feedback. Support team will contact you soon. Have a good day.

“on time driver, clean car, safe”

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“Very responsive and helpful.”

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“Great service !”

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“Máx, the driver, was very friendly and attentive. We enjoy the trip.”

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“Bassam was my driver for my trips He was very helpful and informative Always on time and prompt Enjoyed the many hours with him Great Service !! Recommend him highly”

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“Very good and efficient service.”

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“Every think vas exellent! They were very friendly!”

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“Everything was perfect”

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“Excellent service!”

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“We waited for hours for our driver to come, the driver did not show up (or if he did- it was ever so briefly, in a place where we could not find him), the company would not help us to find another car, we were several hours late to our next location, and the company still charged us for the ride. I've tried to raise the decision to a higher level to help them understand their mistake before writing this review, to no avail. Kiwi works well, if you are able to locate your driver. If you are unable to connect with your driver within 15 minutes, you are screwed. Rather than saying when they discover the problem - “oh no! I’m so sorry that this happened. Let me call the driver, find out where he is and help you to connect.” The company will instead, inform you that he left, not help you to find another driver, and will launch an impersonal investigation to prove that it is your fault. All the driver has to do is take a picture of himself there, call you long enough to show that he dialed your number, take a screenshot, and the fault is the customers. If you book with Kiwi, HIGHLY recommend that you take time-stamped pictures of yourself, screenshots every time you call the driver and he does not pick up, and get witness signatures of everyone around you as well as their names and phone numbers, so that you have enough evidence to prove how hard you tried. And then you MIGHT have a chance of avoiding a charge for a ride that did not come.”

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Hello, We are very sorry for that. The driver left his car in the car parking and he went to the hotel lobby to meet you. As you can see from the proving documents he tried to contact you a lot of time, but your phone number was not available. According to our Terms&Conditions, the mobile phone of the passenger stated in the booking request must be switched on and available for incoming calls at the moment of the transfer start, during the waiting time and until the meeting of the passenger with the transporter’s representative. If the free waiting time lapsed and the passenger failed to appear at the meeting place stated in the voucher and failed to answer the incoming telephone call from us or from the transporter, the latter shall be entitled to refuse from the performance of the transfer and to leave the meeting place. It is extremely important for the driver to meet the client, since every order that is not fulfilled spoils his statistics. As we can see he did his best to meet you on time and the driver also informed us that he didn't see you there (I showed him your photo). We regret that your transfer did not take place however any violation of the service rules has not been detected.

“Very good job.”

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“Еverything was fine. Taxi arrived on time. The driver was neat and polite. Thanr you very much.”

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“Great service.Thankyou.”

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“The trips were on time and the drivers were in good manners.”

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“We experienced a problem when we arrived in Tenerife as the driver was not waiting for us.”

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Kiwitaxi is rated 4.6 based on 1,194 reviews