kin. Reviews

Name: kin.
Address: 15 Greenfield Crescent, Birmingham, Birmingham, Birmingham
Rating: 4.95

5.0 Rating 1,938 Reviews

99 %

of reviewers recommend kin.

5.0

Based on 1,938 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About kin.:

kin. Furniture & Design Store - We bring together a range of products from the leading Scandinavian design brands such as HAY, Muuto, &Tradition, Carl Hansen & Son

As a small independent store in the heart of Edgbaston, Birmingham we curate and have a passion for everything we sell. We listen to what our customers need, and are proud to deliver a personal, friendly service with every purchase.

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M Pinkerton

kin. 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

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“Had a great experience - thank you. Products arrived promptly and securely packaged! Will shop again!”

Helpful Report

Thank you Holly-Leigh for your feedback. We are so glad to hear that you had a great experience with Kin! We really appreciate your feedback and your support, and are so glad that your products arrived promptly and securely packaged. We look forward to serving you again soon!

“Meticulous service and fast feedback! Strongly recommend Kin!”

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Thanks Edo, We really value your feedback and glad we were able to help with your order. Thanks, Lewis

“Really lovely product. Swift and efficient service. Highly recommended”

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Hi Serena, Thank you so much for your lovely review. We hope you love your order. Thanks Lewis

“We bought the "leaf" floor lamp in grey. We already had the same lamp from another retailer in black so knew the product. Having searched the internet KIN had it on sale which gave a saving of approx £50 but this was partly reduced by the £15 shipping charge. The product I think is made in Denmark and unlike the other retailer KIN supplied it with standard UK style plug, so additional rating for attention to order detail.”

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“Only half my order was delivered. None of the email’s explained my order would be delivered in two parts. I had to follow up to confirm when the rest of my order will arrive & 5 days later I’m still waiting.”

Helpful Report

Hello, Thanks for your review. Whilst I appreciate it may be frustrating that all elements of your Palissade order did not arrive in the one delivery, as we have explained, we had some logistical challenges at our end that made this difficult. Our priority was to dispatch the larger Palissade pieces to all customers as quickly as possible, and dispatch the cushions separately via courier. I can see we received and delivered the main part of your order well within our estimated lead time, and I feel we have communicated with you as best we could. Thanks Lewis

“Great product and despatched promptly.”

Helpful Report

Thank you so much David for your 5 star rating of kin! We appreciate your continued support as a repeat customer. We are so pleased you are happy with your purchase of our great product that was despatched promptly. Thank you!

“Lovely product and great packaging. Nice to see no plastic in the packaging”

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“Great communication.”

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“Good communication and delivery process.”

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Thank you very much for your 5 star rating of kin, Kieran! We appreciate you being a returning customer and are so pleased to hear that you found our communication and delivery process to be top-notch. We look forward to you ordering with us again in the future.

“Ordered some Hay Palissade furniture which I understood would take a while to arrive as sent from Denmark after ordered. Kin did keep me informed about the state of the order after I asked, and then were good at letting me know when it would arrive. Arrived safely and great product. Just now need some sunshine so I can fully enjoy them.”

Helpful Report

Thank you for your kind words, Miriam! We appreciate your loyalty and are delighted to know that you are satisfied with your Hay Palissade furniture. We value you as a returning customer and are delighted to have been your go-to for quality design pieces. Enjoy in the sunshine!

“Really helpful customer service team, always reply within 24 hours, and CRM also very good at updating tracking of packages. Great products too!”

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“A good find”

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“We absolutely love our new rug. It feels so special, amazing investment!”

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Thank you so much, Meli, for your amazing 5 star rating of Kin! We're genuinely grateful that you enjoy our product and that it's made your home feeling special. We also couldn't be more thrilled that you're a customer, and we look forward to providing more quality products for you in the future!

“Amazing product and fantastic service as always”

Helpful Report

Thank you so much for your 5 star rating for Kin. We really appreciate your kind words about our amazing product and fantastic service. Thank you for being a loyal customer and for returning to us again and again!

“Fas t delivery”

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“Ordered a Scandi-style low table for our new TV Room. Delivered earlier than anticipated lead time and quality of product and transport packing both excellent. Highly recommend kin as a supplier.”

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Thank you so much for your 5-star rating of kin, Ian! We are so happy to hear that you had a great experience with us! We really appreciate that you shared your positive experience with our Scandi-style low table, delivery, product quality, and transport packaging. We are delighted that you would recommend us as a supplier!

“Great service & reliable.”

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“Quick delivery! Great prices in the sale :)”

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Thanks so much for the 5 star rating, Hannah! We're glad to hear that you appreciate our quick delivery and great prices in the sale. We're also grateful for your loyalty and for being a repeating customer. Thank you for your kind words and we look forward to seeing you again soon!