kin. Reviews

Name: kin.
Address: 15 Greenfield Crescent, Birmingham, Birmingham, Birmingham
Rating: 4.95

5.0 Rating 1,917 Reviews

99 %

of reviewers recommend kin.

5.0

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About kin.:

kin. Furniture & Design Store - We bring together a range of products from the leading Scandinavian design brands such as HAY, Muuto, &Tradition, Carl Hansen & Son

As a small independent store in the heart of Edgbaston, Birmingham we curate and have a passion for everything we sell. We listen to what our customers need, and are proud to deliver a personal, friendly service with every purchase.

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M Pinkerton

kin. 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

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“The table was delivered to my block of flats and, as I didn’t put a flat number on my address, the ups driver didn’t press any flat buzzers and just decided to not deliver it - Cost me £7 more to get it re-delivered - complete hassle”

Helpful Report

Hi James, Yes unfortunately the flat number was left off the delivery address when you placed your order, so this did mean that UPS could not deliver. It is not reasonable in our view to expect UPS to call other flat numbers to gain access to the building, as they would still not have known where to deliver the item, and there is no concierge to accept on your behalf. I did explain all of this to you, and also called you to explain everything, and I left that call feeling that you had understood things from our point of view. With regard to the charge, we do of course have to pay UPS for the redelivery, so given the error was on the address provided we felt £6.95 was a reasonable charge, which covered roughly half of the cost to resend the item. It is unfortunate you felt it necessary to leave this review, but we appreciate the feedback. Thanks Lewis

“I’m happy buyer”

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“Extremely helpful company and a good website. Dispatch was swift. This is the second time I have used them and would certainly do again.”

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“Fantastic item, great communication, quick and exactly as described. I am very pleased!!”

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“As a first time user of KIN I was extremely pleased and satisfied with the service provided. I will most definitely return to KIN. Excellent product purchased, exactly what I was looking for, delivered promptly and in good condition. Will happily recommend KIN to others.”

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“Visited the store and we were very impressed with it and Lewis was very helpful. We purchased a large Hay MegaDot bedspread which we are very pleased with. Excellent quality and looks great. Would recommend a visit and we will certainly be back.”

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“Super fast delivery and hassle-free purchase”

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“Great product and super fast delivery”

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“I have ordered a few times and the experience has been really good . Items shipped on time , received in one piece .”

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“Competitively priced -well packaged-arrived swiftly.”

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“Item came really nice and quickly in perfect condition!”

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“I have not received the item and I have emailed and had no response with regards to this”

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Hi Alexandra, We have received no prior email from you on this issue. Checking your order this was dispatched with Royal Mail on the next working day as we promise, and I can see from the tracking that there was a failed delivery attempt. I can check with Royal Mail when this is due to be redelivered now we are aware of your issue. I am upset to see you felt it necessary to give a 1 star through no fault of our own. Thanks Lewis

“A very efficient and pleasant company to deal with. I ordered the Hay coffee press as a gift for my husband and it arrived very quickly and beautifully, (practically) packaged. Wouldn’t hesitate to order again from them.”

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“Product arrived damaged. Sent Kin several emails and left voicemails (they never answer the phone) to request replacement. No response in over a week so requested return via their website and still no response.”

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“Quick delivery and lovely items. Thanks again!”

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“Posted quickly and packed delicate items well with recycled materials! Would happily recommend.”

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“Vase from Muuto design is perfect 🤩 Thank you so much Kin”

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“Really prompt delivery and love my purchase”

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“Communication great throughout. Love the product, great new addition to our house!”

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“The order arrived promptly and well packaged. Loved the product. All in all a good experience.”

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kin. is rated 5.0 based on 1,917 reviews