kin. Reviews

Name: kin.
Address: 15 Greenfield Crescent, Birmingham, Birmingham, Birmingham
Rating: 4.95

5.0 Rating 1,917 Reviews

99 %

of reviewers recommend kin.

5.0

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About kin.:

kin. Furniture & Design Store - We bring together a range of products from the leading Scandinavian design brands such as HAY, Muuto, &Tradition, Carl Hansen & Son

As a small independent store in the heart of Edgbaston, Birmingham we curate and have a passion for everything we sell. We listen to what our customers need, and are proud to deliver a personal, friendly service with every purchase.

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M Pinkerton

kin. 5 star review on 10th November 2022

Anonymous

Anonymous // 01/01/2019

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“Great range of products, my Baggu bag arrived swiftly and well wrapped in recyclable packaging.”

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“Great products available, great pricing and decent delivery timing.”

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“Great products and fast delivery”

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“Lovely item, arrived really quickly. Very happy with the service.”

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“Initially, the 10% joining gift lured me into the website but the curated household items kept me shopping. My beautiful items were packed to perfection with a lovely little delivery note. I will definitely be shopping with KIN again :)”

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“Have been looking for flower scissors for ages and found two pairs I loved... received and are great. Thank you”

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“Good stockist, fast processing and delivery, but packaging was unnecessary size for product received which isn’t very sustainable (even if it was all recyclable material).”

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“Great selection of items - responsive on Instagram and email. However, was misguided regarding wait time (due to delays due to Brexit). Was mislead regarding the discount - was advised that there is no deal for first time customers through Instagram, but upon pre-ordering on the website, a 10% offer popped up. Finally, the glasses that arrived (the ones that were delayed) were wrong colour. They are being replaced, but a bit of hassle.”

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Hello, I'm glad to hear you like our product selection, and are happy with our response times on email and Instagram. The Ferm Living ripple glasses you ordered were on pre-order which was displayed on the website. Unfortunately there was an unexpected delay due to customs, and we were not given any timescales, so I'm sorry you felt you were mislead on times in any way by us. This was certainly not our intention and I feel we did communicate along the way. As for the mistake on the colour, we do sincerely apologise about this, and a replacement set has already been shipped. The outer carton displayed 'clear' rather than 'smoke grey' so this is where the error occurred. Finally on discounts, we do at certain times provide a discount code via our website for customers signing up to our newsletter. I'm sorry if this pop-up did not display for you at the time of your first order. All the very best Lewis

“Great products and service will definitely order from KIN again.”

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“Amazing choice, had just what I was looking for with fast delivery! Will definitely buy from Kin again!”

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“I have made multiple purchases from Kin. Orders are always packaged well for delivery. I also think they have a fantastic range of products.”

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“Hi, unfortunately I have not received my item, due to it being sent to the wrong sorting office. It os due to be delivered tomorrow. Regards N”

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“I received my Baggu tote very promptly after placing my order will definitely be shopping with KIN (I love the range of products too!)”

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“Beautiful item. Great delivery time and overall service. I will shop again.”

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“My order was dispatched in a timely manner but was missing an item. KIN responded promptly and resolved the issue, thanks very much!”

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“I came across Kin on Instagram and was impressed with their strong visual presence and curated selection of brands. They have a unique and impressive selection of products which are a pleasure to browse. My order arrived promptly and well-packaged, and I will definitely be ordering from them again. So pleased I discovered this independent business!”

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“I love the products on this website, so well picked! I am very happy with my purchase. Came wrapped in recyclable packaging and arrived quickly. Will definitely order from here again.”

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“A really great range of products, oddly shaped packaging for the items I ordered but it was relatively quick and I'm happy with the quality!”