King & McGaw Reviews

Name: King & McGaw
Address: New Road, Newhaven, West Sussex
Rating: 4.88

4.9 Rating 5,931 Reviews

99 %

of reviewers recommend King & McGaw

4.9

Based on 5,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 511 942

Email:

web@kingandmcgaw.com

Location:

New Road,
Newhaven
West Sussex
BN9 0EX

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King & McGaw 5 star review on 9th March 2025

502

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company with quality art works. I love reading about the artist too. Communication is so important and King and McGaw get that just right. Very happy with my recent purchase”

Helpful Report

Posted 3 years ago

“My Ron Lawson 'Ardmhor Barra' framed artwork arrived today, Monday 19th April (although I had received an SMS on Thursday 15th to say it was arriving on Friday 16th. Very well packaged as I expected having had a previous order delivered in December. Absolutely love my framed print and now hangs proudly in my hall. Thank you King & McGaw.”

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Posted 3 years ago

“Just received my Lowrey print,very happy with it. Great service and good communication,I love it. Thank you all”

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Posted 3 years ago

“Recently submitted a large order with King & McGaw. 95% of the product we received was first class. However, and rather ironically, the most expensive individual item that we ordered failed to live up to the quality we expected from the brand. The item was a large direct to wall fix framed picture, so no hanging wire or string. However, the two securitisation points on either side of the frame were misaligned which meant the picture would have been skewed had our installation contractor not noticed this. Further, both securitisation brackets were fitted proud of the frame (with different proud points on each side, i.e. inconsistent), making them visible when the picture was hung. We complained to King & McGaw and supplied all necessary photographic evidence in support of our issues. Their response? A very grudging 10% reduction on the cost of the individual item, and we only got this after several almost accusatory phone calls suggesting that somehow we were at fault and, during one call, even suggesting that the brackets were actually SUPPOSED to be angled outside the frame and not properly aligned which is blatant dishonesty in my view. This reimbursement didn't even cover a fraction of the costs of the contractor we had hired to hang all of our art, a fact made worse by the fact we had to pay him extra to rectify the sub-standard product we had been supplied with. My conclusion? Generally a good company and generally a very good product. If anything goes wrong, however, expect a battle. The "bedside manner" of the customer services team could do with some real attention.”

Helpful Report

Posted 3 years ago

Dear Steve, Many thanks for your review. We regret to hear that you experienced problems with the installation or your artwork due to the issues surrounding the hanging fixings. We always aim to get things right first time and to provide the highest level of service to our customers. We are sorry that you found our advice and support to be less than helpful on this occasion. We will review the correspondence that we had with you over this matter and seek to learn lessons for the future. Kind regards Marie

Posted 3 years ago

“Very happy with this. Provides a bit of colour to the living room. Arrived in good time. Not been let down by these guys.”

King & McGaw 5 star review on 16th April 2021

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Posted 3 years ago

“We are delighted with our print. There were problems with the delivery - the goods arrived damaged on two occasions. However, the customer service was excellent and the problems were dealt with very promptly and courteously.”

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Posted 3 years ago

“Second time ordering a framed print from King & McGaw, as always I received a very beautiful product and the quality is superb as usual. I’m now looking into my next order.”

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Posted 3 years ago

“Great product, great price, swift delivery. Bravo.”

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Posted 3 years ago

“Excellent quality of frame and print”

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Posted 3 years ago

“Fantastic website and customer service very good. Loved my two framed prints. Will use this company again without hesitation.”

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Posted 3 years ago

“Beautiful quality prints and such a huge selection 😍”

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Posted 3 years ago

“Very pleased with my 2 prints. Framing is excellent. Very professional job.”

King & McGaw 5 star review on 14th April 2021

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Posted 3 years ago

“The print is beautiful, immaculate quality. The white border made it a lot bigger than expected, which meant I had to order a new frame, so note that. Their customer service is excellent as well, I contacted them as I considered returning for a smaller size and they replied very quickly and gave clear guidance.”

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Posted 3 years ago

“The picture arrived promptly, and was attractively framed. I’m entirely satisfied with my purchase.”

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Posted 3 years ago

“Superb service; both frame and picture are beautiful.”

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Posted 3 years ago

“Good quality frame and good value.”

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Posted 3 years ago

“Great framing and print!”

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Posted 3 years ago

“So very happy to have sourced my artwork from K&McG, superb selection of prints and expertly framed.”

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Posted 3 years ago

“I recently ordered two prints: a Lowry and a Matisse, and am thrilled with them. They arrived well-packaged, well-framed and of very high quality, ready to be hung. Thank you. One thing: would it be possible to give some more information about the individual pictures - e.g. is it a print of an orginial oil painting, and if so where is the original to be found?”

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Posted 3 years ago

“Thank you! Your service is fantastic, and so is the quality of your prints/frames. Our Ele Pack print looks great hung in our new home. Would definitely recommend you guys, and will order with you again in future.”

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Posted 3 years ago

King & McGaw is rated 4.9 based on 5,931 reviews