“Wrongly diagnosed problems over the phone. Engineers sent at a time not discussed and surprise surprise. We were informed they would be with us between 8 am and 1pm. What time did we get that notice? 1:34pm that day!
Now been waiting to talk to someone and kept on hold for 30 min... still not spoken to anyone!”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if you have any concerns moving forward. Kind regards, Owen Customer Service
“The service provided was not at all as described by the sales person. Poor customer service with long waiting time and no response at all to online queries. Intermittent internet was constantly causing disruption to my business. I found this company's communication to be aggressive, we have been receiving numerous sales calls for different products even when we requested to not receive further calls, they continue.
Overall, nowhere near the standard of competitors and very aggressive in many areas of their communication/sales.”
Hi Ms. Harvey, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“On the 17 March 2020 Having had a very nice young man keep telling how proud he was of the five star rating Kinex were achieving. I signed the form.
But that weekend I looked at the reviews and was shocked to see that the bad results were 27% against 55% good. On the Monday I phoned the contact number to cancel, only to be told , I’d been given the wrong number. The first number given was wrong it was for dealing with faults. But just could not get though anyway. The second number obtained was for their Head Office, 3 hours plus and give up trying to get though. Tuesday I managed to send a message though their complaint system. It’s Wednesday and still no results.
Do look at the bad reviews , lack of communication, price increases, long delays in repairs , rudeness from personal and more. My advise steer clear off kinex.”
Hi Mr. Fairfax, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Wish I could give this company 0 stars! The reviews below are accurate, this company tied my dad into a 3 year arrangement through a phone call - he wasn't aware he was contracting & we never had the opportunity to look at terms. My parents get no internet connection most of the time, can never stream programmes online and termination costs are so high that they can't leave and alternative providers won't take them on as they're stuck in a landline agreement with Kinex also. STAY CLEAR”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“customer beware,this company almost gave me a nervous breakdown.....Lots of lost business....no broadband over the Christmas holidays.
They all tell one lie after another and no one seems to communicate with each other.
The fact that they are are company selling communication is a joke”
Hi Ms. Ford, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“AWFUL - WOULD NEVER USE AGAIN. WHEN ENDING CONTRACT ENSURE YOU GIVE ENOUGH NOTICE ETC, AND WATCH FOR EXTRA COSTS. KEEP CLEAR IS MY ADVICE! AND PHONE CALLS! THEY DON'T STOP, THEY DO NOT RESPOND TO WRITTEN COMMUNICATION JUST CALLS.”
Hi Ms. Beavers, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Never got to signing anything. The sales pitch was flawed from the start. Promising too much at reduced prices for 1 year and locking you in to a three year contract which from second year onwards would cost more than old contract. I don't like pushy sales people.
Anyone that says they will undercut all the opposition has to make some money somewhere. Guess where that is!!”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to our sales calls. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Abusive, threatening staff. How these guys stay in business is beyond me. I get calls from them on a regular basis but the calls don't stop when I ask to not be called again. Threatened by a member of staff that they knew where I was - so be careful. Nasty bunch.”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the sales calls you received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“incompetent staff who dont know the new consent laws been dealing with agreed call backs 4 nearly 5 months now still nothing even the complaints dept is an utter joke how do you complain about a complain. always kept on hold 4 hours
Avoid at all costs”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“what a big mistake we have made by transferring to this outfit !!!!!! its now over a month and still we have no broadband also changed our mobile net work over to them (0r tried) was told we would have phone 3 to 5 working days then told it would on Wednesday 29/01/2020 which is two weeks from the order. guess what lol no phone still. passed from pillar to post with blatant lies I am sure coco the clown is running this company”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“We had a phone service for approx. 5 years, we added broadband & aligned the two 12 month contracts and the service was good. After 9 months the customer service team increased the prices substantially without our agreement, lied numerous times during discussions therefore in accordance with the terms we advised we are not renewing.
All not fine now; they are calling weekly and advising over £300 pound penalty........................ongoing problem.
Do not contract with Kinex.”
Good morning, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“Terrible company to deal with. Sales rep promises to save money and minimum disruption to your service during the changeover.
We are without phone lines now for 8 days and counting.
Avoid at all costs.”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
“AVOID! absolutely shocking company who think it is ok to use threatening behaviour to get people to sign contracts, will not take no as an answer and refuse to leave when asked on numerous occasions. AVOID!”
Good afternoon, Apologies for the delay in responding to your review - we have only recently become able to engage with reviews on this platform. We're sorry to hear you had some concerns in relation to the service you have received. Please do not hesitate to contact our customer service number if your concerns still remain or you have any concerns moving forward. Kind regards, Owen Customer Service
