Kimis Pet Emporium Reviews

Name: Kimis Pet Emporium
Address: 27 Phoenix Road, Crowther, Washington, City of Sunderland
Rating: 4.77

4.8 Rating 194 Reviews

95 %

of reviewers recommend Kimis Pet Emporium

4.8

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Kimis Pet Emporium 5 star review on 13th February 2024

Victoria Keenan

Kimis Pet Emporium 5 star review on 10th December 2022

Josine Veenhuijzen

Kimis Pet Emporium 5 star review on 3rd December 2022

Lisa Burn

Kimis Pet Emporium 5 star review on 19th May 2019

Kym Marshall

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate the Web site with an excellent choice of products, have used them for a year now and the delivery service is excellent”

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“Great service, very quick delivery”

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“Excellent service over the moon with Sam fleece. Xx”

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“Great customer service from Diane, she was very helpful and friendly and took care of my order and I received within a couple of days, so glad I found your company. Will definitely be returning when I need to reorder.”

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“I am still waiting for half my order ?”

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We sincerely apologise for the inconvenience you encountered with your recent order, and we appreciate your feedback. We understand that the partial cancellation of your order and immediate refund that we made may have caused frustration, and we regret any disappointment this may have caused. We did explain in our email correspondence that we are experiencing issue with supply of the Tribal product range . Our team made every effort to communicate the stock issue promptly by sending an email notification explaining the situation. We are genuinely sorry to hear that you had further concerns after contacting us. Our customer service team strives to provide clear and detailed explanations to address any questions or issues our customers may have. We regret that we fell short of your expectations in this instance. Your feedback is invaluable to us, and we are taking steps to review and improve our communication processes to prevent similar situations from occurring in the future. We encourage customers to reach out to us through our dedicated customer service helpline at 0191 4151333. Should you choose to contact us via email, kindly ensure to check your spam or junk folders for our reply to ensure prompt assistance.

“Glad I have found a supplier of Canagan cat food!- A cat food where you can actually notice how much healthier your cat looks! Shall use Kimis in future- thank you Deirdre”

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“I wish you sold more cod or salmon skin treats for the dog, other than that a good service”

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“My goto for high quality dog food and treats. Free delivery (for min spend) prompt, good customer care”

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“Quick delivery”

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“Great experience I rang through very helpful Advisor understanding my request and have received my goods in 3 Dsys. Excellent”

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“Great Shop . Loads of things you won't find in PAH.”

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“2nd time I have ordered from here and they did not disappoint.”

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“Was contacted about problem with order but sorted out very quickly and efficiently”

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“Best dry food ever Fast delivery”

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“Second time ordering from Kimis. Both times received as detailed and when they said.”

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“I have only made one purchase from Kimis Pet Emporium and sadly my pet does not want to eat the food I purchased for her. The delivery time was not too bad but I am disappointed that the food is not an instant successs”

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“Very poor in notifying of delivery”

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Thank you for your feedback about Kimi's Pet Emporium, Andrew. We appreciate you taking the time to share your experience and we apologise for any inconvenience caused, especially concerning notifying of delivery. Estimated delivery dates are provided when ordering and delivery notifications should be received from our courier as standard. If a issue has occurred we would like to know what the problem was and how we can do better in that area. We ask if you could provide our customer service team with specific details regarding the issues. Once again, thank you for letting us know.

“Delightful company to deal with. Great advice from the owner on coping with an elderly dog. You don’t get service like this from the bigger pet outlets.”

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“Easy ordering and no trouble with delivery”

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“Great attitude to customer service feels like you matter - a rare attitude nowadays!!! Also it’s great to support the independents I thoroughly recommend!!”

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Kimis Pet Emporium is rated 4.8 based on 194 reviews