Kimis Pet Emporium Reviews

Name: Kimis Pet Emporium
Address: 27 Phoenix Road, Crowther, Washington, City of Sunderland
Rating: 4.77

4.8 Rating 194 Reviews

95 %

of reviewers recommend Kimis Pet Emporium

4.8

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Kimis Pet Emporium:

Kimi's Pet Emporium offers the ultimate pet shop experience.Quality Products for pets and pet owners.We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.Come along to our Washington Store.

Visit Website

Phone:

01914151333

Location:

27 Phoenix Road,
Crowther,
Washington
City of Sunderland
NE38 0AD

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Kimis Pet Emporium 5 star review on 13th February 2024

Victoria Keenan

Kimis Pet Emporium 5 star review on 10th December 2022

Josine Veenhuijzen

Kimis Pet Emporium 5 star review on 3rd December 2022

Lisa Burn

Kimis Pet Emporium 5 star review on 19th May 2019

Kym Marshall

Anonymous

Anonymous // 01/01/2019

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“I always order from you as it always arrives on time !! The only thing as I have bought from you for 3 years now is the cost of the food and postage is creeping up and up. I know this is the times we live in but it’s becoming alot hard to pay for each time. Maybe look at giving loyal customers , like myself, discount off orders ? Just an idea :)”

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“Prompt deliveries, well packaged. Will definitely use this supplier again. Thank you 😊”

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“Order taking forever to arrive, not good customer service”

Helpful Report

Thank you for your feedback and taking the time to let us know about your experience at Kimi's Pet Emporium. We apologize for any issues you have encountered such as your order taking too long to arrive and the lack of customer service. As an Anonymous review we cannot confirm but suspect that the delay in delivery was due to Royal Mail industrial Action at the time of delivery.

“Needed a hard to find dog food and Kimi’s had it in stock. Placed the order and it was delivered a day later. Would 100% recommend and use them again”

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“Very good service ,ordered and delivered promptly Thank you”

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“Excellent service - 5 * Items dispatched quickly and produce ts competitively priced. Will definitely be using again.”

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“Absolutely brilliant value and service, these guys are on it !”

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“One of the few who stocks Canagan! Best dogfood ever”

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“A returning regular customer of a few years. My goto for food and treats for my dog. a good range of high end (and more modest) products. Always prompt delivery.”

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“Very helpful and friendly. Good quality products.”

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“A prompt and very reliable service”

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“Arrived quickly, packaging was great and sturdy and not too big either. Will use again.”

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“First class service”

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“Great service and delivery, i will be using again”

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“Very fast and efficient and order was correct so all you could ask for.”

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“Good service in the future I will buy dog food just from Kimis Thank you.”

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“Great variety of good quality products. Great service. Been ordering from Kumis for a couple of years now, highly recommend.”

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“Excellent quick service and good prices.”

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“Really good, will use again”

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“I was a little disappointed by lack of communication. No email to confirm purchase and payment. I rang as things seemed to be taking a while nice person on end of phone and explained something was out of stock, would of been nice to have had an email communication though to let me know the reason behind delay.”

Helpful Report

Dear Lynn, Thank you so much for your feedback about Kimi's Pet Emporium! We strive to ensure our customers have the best experience possible. The emails are auto generated when an order is being process. We did try to look into this issue further but could not find a order on Kimi's in your name. If there's ever anything else you need, please don't hesitate to reach out so we can help. Thanks again!, Kimi's Pet Emporium Team

Kimis Pet Emporium is rated 4.8 based on 194 reviews