Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,813 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items have yet yo he delivered because they used an inferior delivery service … UPS … all they say is my packages are still in the pipeline without any explanation for the delay. Tried to call their international phone number, ended up with a person in the US who was totally clueless. The delivery carrier is incompetent and has no clue what customer service means. When you place an order, give a preference on the carrier service you would prefer.”

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Posted 2 years ago

“Sizing was very far off, sadly.”

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Posted 2 years ago

“Of 22 kilts and counting and having ties to 6 clans this Persevere moss navy is my favorite. The only drawback I have is that I couldn't have the length that I needed, so off to my tailor it went soon after it arrived. This is going to make for a great photo shoot. I have neckties, kilt hose and 4 kilt jackets waiting to be paired with this kilt. Great job Kilt Society. Slàinte mhath ❗ How wrong I was. This is the worst hanging kilt that I own Kilt Society won't divulge the maker's name. I bought something that's good for nothing. Don't waste your money on these so called kilts. Made in China, what do you expect?”

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Posted 2 years ago

“wrong order/size sent very disappointed”

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Posted 3 years ago

Hello Patrick, Great to hear from you again, we are so sorry again that you received a different size from your order I'm so sorry about that. As you know we've popped through a full refund for you and I can only apologise again for the inconvenience caused! If you would like to get in contact with us about anything else please just give us a shout on hello@kiltsociety.com

Posted 3 years ago

“Brought this for my son to wear at my wedding, I didn’t even get to do it up and it fell apart, was totally gutted”

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Posted 3 years ago

Thank you for taking the time to leave a review Leanne. I'm so sorry to hear this was faulty and that you weren't able to have this for such a special event. I have sent you over a wee email and don't worry we'll get this sorted for you.

Posted 3 years ago

“Order not received”

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Posted 3 years ago

Hi there Daniel, Thanks so much for taking the time to leave us a review - feedback means so much to our team! I can see that your parcel is still on it's way with Hermes but I have chased it up with them! If you have any questions or concerns about your delivery please contact us at hello@kiltsociety.com

Posted 3 years ago

“We were very disappointed in the time taken to deliver the time requested.”

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Posted 3 years ago

Hi Donald, thank you for your feedback. I'm so sorry to hear you were disappointed in your delivery timescale. I can see you paid for our standard delivery which takes approx. 2-5 working days to be delivered. I've had a wee look at the tracking and can see your parcel arrived to you within 4 working days. If there is anything else we can do for you please do get in touch at hello@kiltsociety.com.

Posted 3 years ago

“Delivery was quick, but instead of my order of 3 small buttons I received 2 small and one large. Luckily I only needed 2!!!”

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Posted 3 years ago

Hello Bobby, thank you for taking the time to leave us a review. I'm so glad to hear your order arrived so quickly with you. I can see you have ordered our KILT JACKET BUTTONS- PACK OF 3, as we state on the product page on our website this contains 2 small buttons and 1 large button. We also have the size dimensions on the product page for you as well. If there is anything else we can do for you, please get in touch at hello@kiltsociety.com.

Posted 3 years ago

“Hello, until today nothing arrived from all what I ordred on 05 february Thank you to help me to get to it or to understand wher it's blocked. Cheers BIERMANN Ramon”

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Posted 4 years ago

Thanks for taking the time to write a review. I'm really sorry to hear that your order still hasn't arrived, that quite unusual. We'd love to help you sort this out. We'll be in touch shortly to see what we can do.

Posted 4 years ago

“My kilt pin hadn't yet arrived”

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Posted 4 years ago

Hello Maggie Oh dear so sorry to hear that! I've checked the tracking and it is showing as being delivered on Thursday 10th December at 12:11 Would you be able to check and then drop us a line at hello@kiltsociety.com to let us know either way - if it hasn't indeed been delivered we can look into it for you. Louise

Posted 4 years ago

“Unusually narrow fitting . Far too tight for me . Returned for refund .”

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Posted 4 years ago

“It's the wrong size,and I can't send it back!!!!”

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Posted 4 years ago

Hello there, We're sorry your item isn't quite right but we're more than happy for you to return your item for an exchange or refund. We understand retuning at this time may be difficult but we've extended our refund policy so our customers can safely return items when convenient. I can see we've shipped your item to a US address. We've tried to make returning international orders as easy as possible and provided a local return address for you here: UKP Worldwide C/O ITS – Eagle & Fox 3390 Rand Rd STE D South Plainfield NJ 07080-1307 If you need anymore help regarding your issue, please contact us at hello@kiltsociety.com . Thanks, Yvonne

Posted 4 years ago

“Received two right foot brogues! Nothing more to be said, really!”

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Posted 5 years ago

Hey Thanks for your review, I can see you've been in touch and we've just responded to your email. My apologies for the slight delay, we're open Monday to Friday so received your email this morning. I am really sorry about the brogues, I'm not sure how that could of happened! Not to worry we'll get this sorted out for you ASAP. Please get in touch if there's anything else we can do to help. Kind Regards, Maya

Posted 5 years ago

“I am still waiting for the sports to be delivered.”

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Posted 5 years ago

“I bought a pair of ghillie brogues from the Kilt Society, but did not wear them for two years and kept them in the box in which I bought them. I started wearing them in May of 2019, but after only seven days wearing them, the heel fell off one of them. I took them back to the shop in Leith and explained what had happened. Despite the fact that it was obvious they had had very little wear, they refused to replace or repair them or offer any form of refund. I'm thoroughly disgusted with this firm and would advise strongly against purchasing from them, as the brogues they sold me were thoroughly sub-standard, and they refused to recompense me.”

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Posted 5 years ago

Hi there, Really sorry that you're so disappointed with us, this isn't how we want customers to feel. As explained when you visited our studio, we do offer a very generous 60 day returns policy (most retailers offer up to 28) and as your purchase was almost 2 1/2 years ago this is well outside the 60 days. We will always do what we can to help customers where possible but did express our opinion that the brogues showed signs of being quite well worn, and although you stated they had been used on 7-8 occasions, we can't comment on how they had be worn to show such sign of use. Whilst we we're not in a position to offer you what you were looking for, we are sorry that you felt so unhappy about the situation.

Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Hi Jeff, Thank you so much for taking the time to review Kilt Society. We aim to provide the best customer service and I'm glad you would agree. I was a little disappointed to see a one start rating and wondered if something had gone wrong? We'd love to hear from you and see if there is anything we can do?

Posted 5 years ago

“I’ve bought many an item over the years from Kilt Society. Recently the brown leather day sporran and brown leather belt which equally match. A coat of ‘Kiwi’ brown parade gloss brought the leather to life. If you are looking for an inexpensive but quality leather sporran and belt then I would recommend both.”

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Posted 5 years ago

HI there Ian Delighted to hear you're a happy customer again with us, its great to have you coming back and thanks so much for taking the time to write a review. I am a little confused though with the 1 star negative rating, based on your lovely comments, just wondering what led to the low score and what we could do to improve that? Love to hear from you. Louise

Posted 5 years ago

“Plaid brooch took over a month to arrive and poor communication. On receipt it was different to advertisement and very dark instead of light pewter. I won’t be purchasing again”

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Posted 6 years ago

“Importantly, the staff were friendly & very helpful to talk to. However, I had a number of problems placing the order (for 2 Kilt Society outfits): 1) there was a four week delay on the swatch order 2) the measuring packs did not contain tape measures 3) there was a glitch on the web order form which meant I couldn't order the jackets or waistcoats 4) there was no information on the tie or hose colour as depicted on the picture 5) the tartan on the photo was not available as cufflinks 6) I was not able to amend the order - so I had to do so by a separate email 7) I was not able to apply the measuring pack discount code These are all small issues, but all together, they did mean that placing this expensive order was very stressful & time-consuming.”

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Posted 7 years ago

Hi there Karen, Thank you for taking the time to provide feedback, we really appreciate it. I also want to thank you for bringing some of the issues you had to our attention. We are always looking to improve our site and are keen to make the shopping experience simple, efficient and enjoyable. By providing us with this feedback you've highlighted where improvement was needed and we've now made these changes. We're always here by phone or email should you need anything and we'll keep you updated with the progress of your order - Hayleigh

Posted 7 years ago

“I still have not received my order and I made it 24 hour delivery as I needed it for that weekend it was order the 6th of November and its now the 19th I still havent received it.”

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Posted 8 years ago

Woah Daryn, this is most unusual! I've checked on your order for you and it did leave us on the 7th of November with Royal Mail 24, whilst this is not a guaranteed 24 hours service it should really have been with you for now. The tracking shows that the sporran is ready for delivery, so I'll check with you again tomorrow afternoon to make sure that its arrived safely. - Sam

Posted 8 years ago

Kilt Society is rated 4.8 based on 5,813 reviews