Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,813 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I purchased was ideal - exactly as described and perfect for the job!.”

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Posted 8 years ago

Hi Sue, thats brilliant news!! Thanks so much for your brilliant review! Hopefully we'll see you back with us again if you need any further accessories - Sam

Posted 8 years ago

“the products are high quality and authentic”

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Posted 8 years ago

Hi Addison, We're so pleased to hear you are so impressed with your order! Thanks so much for taking the time to leave such an awesome review! - Sam

Posted 8 years ago

“My brotch was just like the picture. Beautiful”

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Posted 8 years ago

Thanks so much Jessie! We're so pleased to hear that your brooch is exactly what you had hoped for! -Sam

Posted 8 years ago

“Excellent value and efficient service after the initial tartan choice problem had been rectified. Prompt delivery, very pleased with the quality. On discovering that the flashes were missing, one brief phone call and they were delivered the next day. Overall delighted! One minor issue though. I am not online at home and have to go to my local library to check my e mails. Maybe a mobile phone txt alert to make me aware of the initial problem could have remedied the situation earlier. Thank you all.”

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Posted 8 years ago

Hi Mark, Thanks so much for your kind feedback! We're thrilled to hear you are so impressed with your order, your idea of a text alert service is an interesting one! Hopefully we'll see you back with us again if you need anything else in the future! - Sam

Posted 8 years ago

“Great little waistcoat for our son. Good quality for the price and excellent service from the kilt society”

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Posted 8 years ago

We're so pleased the waistcoat fitted well! Thanks so much for taking the time to leave us such a great review! - Sam

Posted 8 years ago

“Needing some trews at short notice, I ordered from the Kilt Society and was rewarded with quick delivery and a quality trousers. No hesitation in recommending them.”

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Posted 8 years ago

Hi Peter, It was no problem at all to help you out! Thanks so much for leaving us such great feedback and for recommending us too! - Sam

Posted 8 years ago

“Quick efficient service, belt came within days and was good quality, thankyou.”

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Posted 8 years ago

That is so great to hear Douglas! Thanks so much for leaving us such great feedback! - Sam

Posted 8 years ago

“Full service was 1st class and the girls were so helpful and had lovely, friendly voices which matters much when conducting phone transactions.”

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Posted 8 years ago

Wow thanks Carl! It was really lovely chatting with you on the phone, we're just delighted to hear you are so impressed with your order! Hopefully we'll see you back with us again soon! - Sam

Posted 8 years ago

“Good service good kilt for the price amazing”

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Posted 8 years ago

Thanks for your great feedback Eric! We're really pleased to hear you are happy with everything! - Sam

Posted 8 years ago

“Quick shipping, high quality goods”

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Posted 8 years ago

Thanks Ben! We're so pleased to hear you are so impressed with your order! - Sam

Posted 8 years ago

“Ordering a made to measure garment over the internet is a very risky and expensive decision. Thankfully our experience has been rewarding. The kilt is impeccable and the quality of the other items ordered are outstanding. Thank you Kilt Society for a great experience.”

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Posted 8 years ago

Wow thanks so much Sharon, we're so pleased to hear that the kilt fits so well! Hopefully we'll see you back with us again in the future if you need any further accessories - Sam

Posted 8 years ago

“The Trews I had made for my husbands birthday are lovely, the workman ship is good, but as with all things that are not measured by the tailor, we had a small problem with the leg length being too long, and a little too baggy around the hem. I had re pinned the small changes needed and emailed the company straight away to ask if I could send them back for the alteration. I was firmly told this was not possible, they only make to the measurements we sent, so our fault if the fit was less than perfect. I feel with such an expensive item, this was really poor service. The Trews are not wearable as they are, so I will have to take them to a tailor here to adjust. Very poor customer service and follow up. Such a shame on such a nice item and such good service and help before hand, but then nothing when a small adjustment is required. Hugely disappointing all around.”

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Posted 8 years ago

Hi Anna, Glad you're happy with the quality of your trews but sorry to hear about the issues with measuring and fit. We absolutely offer alternations so surprised to hear this. I'll drop you an email with a link to our free returns service where you can send them back to us for alteration. Fergus

Posted 8 years ago

“Items were exactly what was ordered and delivered quickly.”

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Posted 8 years ago

Hey Brian, Thanks for taking the time to leave us a review. I'm so pleased to hear you were happy with your product and our service. ~Rachel

Posted 7 years ago

“Items are exactly as described. Customer service were friendly and kept me informed about every detail of the dispatch.”

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Posted 8 years ago

HI Michael, Thanks so much for taking the time to leave us such a great review! We're just delighted to heat that you have been so impressed with your order and the service you've received! - Sam

Posted 8 years ago

“The products offered by Kilt Society are of very high quality; I couldn't be happier with my order from them! Both Samantha and Rachel were incredibly helpful in resolving any issues and were very quick to respond to any raised questions. I would definitely recommend this shop!”

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Posted 8 years ago

Wow! Thanks so much Lukasz! We're really pleased to hear that you're so impressed! I hope your exchange brogues fit okay now :) If there is anything else we can help with just let us know!! - Sam

Posted 8 years ago

“The kilt was just great, more than I thought it would. I also bought a pair of hose, which were excellent. I ordered the kilt to wear at my daughters wedding in Nov. It was ordered on Sept. 26th at 11.20pm (Canadian time) and delivered at my door at 2.30pm on Sept. 29th, a total of 63hrs. and 40mins from U K to Canada. Very Impressive.”

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Posted 8 years ago

Hi John! Thanks so much for taking the time to leave us such a kind review! I am so pleased to hear that you have been happy with everything! ~ Sam

Posted 8 years ago

“Wrong size item was replaced within 24 hours. Remarkably good service and excellent quality even though two buttons came off the waistcoat at the first touch. No matter, a quick session with a needle and thread (I redid them all) and we were up and running. Great service, great product and they have a YouTube to show you how to wear it although tie-ing Ghillie's brouges is something I have yet to master.”

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Posted 8 years ago

Hey! Thanks so much for taking the time to leave us such a great review even after the problem with your waistcoat! We're so pleased to hear you are happy with everything. If you are still having trouble doing up your brogues though just let us know, I'm sure we'll be able to help! - Sam

Posted 8 years ago

“Great service, fast shipping, and quality products!! Kilt Society rocks!!”

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Posted 8 years ago

Cheers Jim!! We're really pleased to hear you're loving Kilt Society as much as we do! - Sam

Posted 8 years ago

“great products great service”

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Posted 8 years ago

Thanks Ronald! We are so pleased to hear you have been so impressed with your order!! - Sam

Posted 8 years ago

“I received my Kilt and accessories a few days ago and was pleasantly surprised at the quality of the kilt based on the price. I was extremely happy with the Service I received when communication with the Kilt Society. Sarah and Rachel, both answered all my questions quickly, while deciding to purchase I contacted other companies and am yet to get a reply, Thank you ladies. Now you may wonder if I was so please why I did not rate the company a 5 star, the answer is simple. I followed the instructions for measuring the size of kilt I required and was a 38.25" so on the advice of the ladies I ordered a 38-40 kilt. Unfortunately it was loose. When I contacted the company regarding a possible exchange I was told they would gladly refund me the money upon receiving the Kilt, and then I could purchase a new one in a smaller size. This solution would be fine if there were no customs involved, you see I paid almost 50% customs duties on the package and that would not be refunded so on repurchasing I would now have to pay customs a second time and that just would not make sense. The company needs to find a different way of processing exchanges that does not involve repurchasing, even if it means they have to charge shipping. In the end I opted to take the Kilt to a tailor friend of mine (who incidentally was the person that measured me for the kilt) and had it tightened by having the buckles moved two. It still looks great and was less than a fifth of what I would pay in shipping and customs duties. Looking forward o wearing my Kilt”

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Posted 8 years ago

Hi Antonio, thanks a lot for such a detailed review! We're thrilled that you've been so impresses with the quality of your new kilt and the service you've received from us too. Its funny you should mention the customs charges, its actually something we've been discussing. We're working towards a solution so hopefully it will all be a bit more straight forward next time you order :) - Sam

Posted 8 years ago

Kilt Society is rated 4.8 based on 5,813 reviews