Kilt Society Reviews

Name: Kilt Society
Address: 170B Great Junction Street, Edinburgh
Rating: 4.84

4.8 Rating 5,813 Reviews

99 %

of reviewers recommend Kilt Society

4.8

Based on 5,813 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9225

Email:

hello@kiltsociety.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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Kilt Society 5 star review on 21st August 2022

Richard Gaddis

Kilt Society 5 star review on 30th July 2022

Maria Thompson-Slaven

Kilt Society 5 star review on 20th June 2022

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted the sgian dubh for our son's birthday (5th April) and ordered it early March. I understand that the snow held up delivery of supplies but I was assured that it would be sent immediately after Easter. However, when I phoned on 4th April, it was still not ready due to a machine breaking down. It was despatched on 9th April by Special Delivery but whoever addressed it left off the T on our post code (TN12 9TT) so it went to N12 (Finchley) so we didn't receive it until 11th April!”

Helpful Report

Posted 6 years ago

Hey Jennifer, thanks for taking the time to leave us a review. We really did drop the ball on this one and I'm sorry for that. We don't run into problems very often and unfortunately it seems everything that could have gone wrong did. We did have an issue with the supply of materials and machinery not working and then as you say a mistake with the postage label. I'm pleased to hear that you were happy with the sgian dubh when it did make it to you and I hope it was a well received gift for your son. Really sorry about the delay in getting this to you ~Rachel

Posted 6 years ago

“I had not received my order. At first FedEx stated that it was held up by customs in England 🇬🇧. Now they say it has been delivered, but I have not received it.”

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Posted 7 years ago

“Goods arrived too late despite £8 postage.”

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Posted 7 years ago

“Hi there. Was pleased with my jacket except from the fact that the front button stitching fell off very early on in the night and it wasn't even a tight jacket at all. Very disappointing and annoying.”

Helpful Report

Posted 7 years ago

Hey Adam, that is really annoying. Really sorry about that. Our team are aware of this so it can be picked up with the supplier. We should also be checking these before going out. If you do wish to return to us for repair we'd be happy to accommodate. Sorry it put a dampner on your experience with us. I hope you'll give us another shot ~Rachel

Posted 7 years ago

“I received my order (a Prince Charlie jacket & vest). The vest was reportably a size 46" but was far too short by about 6" minimum. The Jacket was a little neat. I telephoned your customer services department and was told by a very nice lady that I should return the outfit and a replacement size 48" would be sent. She also advised me that she would send the returns details to me by e-mail so that I could return the goods via Royal Mail free of charge. It is now about 5 days later and I have not had any returns advice sent to me - very disappointing. My order number is KS-54937.”

Helpful Report

Posted 7 years ago

Hi Matthew, The nice (and forgetful) lady was myself, apologies for that. I'd made the exchange notes on your account this side but completely forgot to send you this email. I've sent this on to you this afternoon. ~Rachel

Posted 7 years ago

“Mssrs Rachel, Claire.Eagle and Fox...I have at last received my small parcel via the postman .Because the company you use couldn't find my address.Even though one has to drive through my property to get to the village ..Yesterday as i was leaving a DPD van drove past i hailed him and asked why his mother company didn't have my address he said it was on his list and that he could see no reason it wasn't on their's ..I have not had any explanation as to why interpeople can't find my house..We will do our best to not have anything to do with them in future.. Yous not happy Nij”

Helpful Report

Posted 8 years ago

Hi Nij Yes we'r ejust as annoyed as you. Interlink still don't say why they couldn't find you. Good news though is that the original package is back with us and your new packaged with you by the postman. All ended well and I'm pleased you have your items. I do hope you like them. ~Rachel

Posted 8 years ago

“First, I asked Buy A Kilt what size I should buy if my waist was 36-38. They told me to buy 38-40. When the kilt arrived yesterday I measured it and it was measured 20" across the top front and back so doubled that would be 40" but the leather straps begin at 40" and go upward from there by another 4-5 inches. I wore two tee shirts, one dress shirt and cinched the waist all the way down to the first notch or hole on the leather straps. Unless I wear a belt this kilt will not stay on the body. The advice given was WRONG and the Kilt cannot be used by this Kilt Dancer with the RSCDS. My only choice is to give it away. It appears that I will not buy again from this company. I was very hopeful to have found a daily and weekly RSCDS Kilt for all of the men that dance in my three city classes. OOPS.”

Helpful Report

Posted 8 years ago

Hi Jerry, I'm sorry to hear you've been so upset by this order. Looking back on the advice given we were advising on the sizes given as 37-39". As the size 34" kilt only sizes up to a size 38" waist this wouldn't fit on the 39" measurement. The kilt sent out to you was a 38"- 40" kilt and sizes up to 42". When done up fully it will size a 38" waist. I don't want you to be without a kilt on our advise so I'll pop the next size down into the mail for you. I'd hate for you to think you'd been missold with bad advice but this was the best advice given the information we'd received. I do hope you'll allow us a second chance with a better fit ~Rach

Posted 8 years ago

“I bought my tartan from Kinloch Anderson because it was not clear from your website whether your company delivered to Australia ( the Continent and North America were mentioned I recall), a lighter weight was available (more suited to the climate) and better price. I subsequently found that you ship a plaid brooch to Australia (which I am still waiting to receive). Not happy Jan,”

Helpful Report

Posted 8 years ago

“I ordered the polished I received the matte. They were needed for the weekend just past, so I had no time to exchange them.”

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Posted 9 years ago

Hi Patrick, We are so sorry to hear that we have sent you the wrong pins! Had we known sooner we could have popped replacements in the post to you right away, I'll send you an email over to see how best we can help now. I really hope to hear from you again soon - Sam

Posted 9 years ago

“The waist coats werefar too short in the body. I am not particularly large but the reached half way done my back. They are being returned”

Helpful Report

Posted 9 years ago

Hi Raymond, I am so sorry to hear that your vest is too short, we do offer them in a few different lengths. Hopefully we can help you out with an exchange. I'll keep a look out for your order arriving back with us. If we can help with anything in the mean time please do get in touch ~ Sam

Posted 9 years ago

“Delivery quotation was misleading and the actual arrival was 2 weeks later. Sizing information was misleading leading to product being too small. Offer information - regarding belt was misleading leading to the wrong item being ordered. Follow up service was concerned and adequate, as was refund process. Better to say no to an order than over promise and fail.”

Helpful Report

Posted 9 years ago

Hi Simon, Thanks for taking the time to leave a review. I feel you've left us very reasonable comments. I understand there was n incredible delay in your trews coming in the post. We worked quickly to have the trews completed ahead of our usual schedule and it's a shame the slow post let us down. There are of course other shipping methods that can be selected at checkout. Thanks for your understanding throughout the order and I do hope you're pleased now you have your trews with you. ~Rach

Posted 9 years ago

“Many many weeks with no news before it was dispatched”

Helpful Report

Posted 9 years ago

Hi Olivier, We are so sorry to hear you are so disappointed with your order, I have checked back on this for you and I can see you had ordered an item which is specially made to order . We do try to make it clear on the website how long each item takes to make and dispatch, I can see that normally your item does take around 8 weeks complete. If we had known you had been in a hurry to receive the order we would have course gotten in touch with you to confirm with you the timescale of the order. I really hope now that you have received everything you are pleased with your purchase but if there is anything at all we can help with don't hesitate to get in touch you can reach me on info@buyakilt.com ~ Sam

Posted 9 years ago

“Unfortunately the jersey's that were sent to me were not the same ones in the picture online. Hey were missing the two white stripes around the arms. So slightly disappointed as the real photo should have been posted rather than a photo that was not of the top. As we ordered it for an All Blacks game we did not have time to return it. So buyers beware - you may not get what you expect.”

Helpful Report

Posted 9 years ago

Hi Brylee, We are so sorry again for the mistake in your order. The design of the shirt has slightly changed and we had not been made aware of this. We will be updating the photo on the website to ensure the shirt shown is accurate, If you would like to arrange a return for your shirts, please let me know. I'll be more than happy to help ~ Sam

Posted 9 years ago

“You wait for a long time (9 weeks), so you would expect that when your items are delivered that everything would be just so! If like me you will be disappointed the kilt arrived with its kilt makers stitching in place, the luxury sporran chain strap which was specked at being red backed, is black. Oh, and customer service could not get my name right!”

Helpful Report

Posted 9 years ago

Hi Lewis, I'm sorry to hear we've not impressed on your order. It was myself who had emailed you with the name Lee, so sorry I had taken this from your email. I can understand how annoying that must be. I sometimes get called Rebecca and that's not my name. Thanks for your patience whilst we made the kilt for you. Whilst we were ahead of the given completion date I had hoped to have it with you a little faster. The kilt is sent out with the pleats stitched to preserve them and hold in place, this is completely normal. Just pull at the end and this comes loose. I did check with our warehouse for your chain strap but I cannot see this. I will have another made up for you with the red backing. Watch out for this coming through the post. I hope that now that you have your kilt and outfit you feel great pride and joy when wearing it. Whilst your buyakilt.com experience didn't wow on this occasion I do hope your outfit does. Thanks for your honest feedback, it is appreciated and helps me (and the company) improve. Kindest regards Rachel

Posted 9 years ago

“I ordered a pair of tartan trews, when i received them they were the wrong size, i phoned up about it and they sent another pair and i had to return the original pair. I then received the 2nd pair and there was a mark on the trews i phoned up and spoke to them about it and was offered a 3rd pair which i rejected and am now waiting on getting my money back. I then had to return the 2nd pair which was a pain!!”

Helpful Report

Posted 9 years ago

Hi Jim. Thanks very much for taking the time to leave us a review. We noticed when our latest order of trews arrived with us from the manufacturer that there was a discrepancy with the sizes. We have now remeasured them all ourselves and rewritten the tags. We are really sorry if we have caused you an inconvenience at all, I can understand why you didn't want us to send out another replacement set. If you have any trouble with our free returns label at all please let us know. I'll keep a look out for the trews arriving back with us and your order will be refunded in full as discussed. ~ Sam

Posted 9 years ago

“Firstly - this finished well but the stars I gave indicate how long this took and how much effort! It took 28 emails and 2 trips to the post office returning wrong sizes. As I am in Australia, I asked for the jacket and vest to be measured. The size chosen was duly sent, marked incorrectly and huge. The vest was also too big and it was the wrong tie. The company paid for the return post - PO trip number 1. I would vote 5 stars for Rachel in customer service who handled the messes that were not her fault. She was waiting to receive the items back so she could compare them and make sure to get the right sizing. Meanwhile someone sent another jacket, just the jacket, also too big. PO trip number 2. All return post was refunded by the company. She found a jacket and vest that measured as promised (1 size smaller than originally quoted) and they arrived today and hallelujah, they fit. And it's the right tie. This is way too much time and effort from me for a simple purchase. I asked for measurements to ensure a good fit and there seems to be a big lack of communication between customer service and the warehouse that sends the goods. The goods themselves are fine. Thank you Rachel, I am glad we got there.”

Helpful Report

Posted 9 years ago

Hi Kristin, Thank you very much for taking the time to leave us your feedback, we are really sorry that there was such a mix up with the jacket sizes on your order. We have passed all the information back to our supplier to hopefully avoid such a mistake in the future. Its great to hear that you have now received the correct size and are happy with your order, I do hope you will think of us again in the future if you need anything else, ~Sam

Posted 9 years ago

“Not your normal great service due to lack of stock at your supplier. But there was little or no information given by you without me contacting you to find out what was going on. At least it has arrived now and we are happy that it is here”

Helpful Report

Posted 10 years ago

Hi James, So sorry to have you let you down. As you know this isn't our usual high standard of service and I'm sorry we missed out on this. We're trialling a system which shows out of stock items as back order at the time of ordering to make it clearer before you purchase. I'll consider this when we come to review the process. ~Rach

Posted 10 years ago

“I had ordered 2 scarves.One I got right.other was wrong.As I have no time to send it back I decided to keep it.I made a call to you, few minutes after receiving my order, later on I sent an email.No answer till today.I like what I got but wont order anything again.Why?Because I have no time to send wrong things back and don't want to get what you have in stock and cant sell.Thank you Mrs W Romanowska-Walczak”

Helpful Report

Posted 10 years ago

Hi Wanda, Thanks for your review, I'm sorry to hear the wrong scarf had been sent out to you. I see you had been in contact with Sam in January and Sam has arranged for a new scarf to come out to you. This is on back order but as soon as it is here we will send this on for you. Apologies for the error. ~Rach

Posted 10 years ago

“The wrong item was sent. On contacting the company I received a verbal apology and was advised to return the item and that a replacement would be posted out. To date this has not yet been received but I realise the Christmas post could be the reason. I hope this arrives before Saturday 20th as I hoped to deliver this as a present on that day.”

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Posted 10 years ago

Hi Jean, Hopefully this is now with you. Replacement sent on 16th December. ~Rach

Posted 10 years ago

“I wish there was a rating between poor and normal. Shipping and purchase was amazing, very fast but the blanket is rough in texture and has an unplesant odor. I hope the blanket will soften and air out with use and time. The plaid is lovely in colour.”

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Posted 10 years ago

Hi Elizabeth, Thanks for taking the time to leave a review. I had somebody else mention about the odour recently so had checked the blankets on the shelf. As they leave us there is no smell, so I'm looking into alternatives for packaging. As it's something that occurred enroute I imagine it should air out. The blanket is a hard wearing rug and I do machine wash mine on a cool temperature (occasionally) It does soften over time. I hope this does happen and you get the perfect rug. Let us know how you get on. ~Rach

Posted 10 years ago

Kilt Society is rated 4.8 based on 5,813 reviews